BSOD Windows 7 Continous crashing


  1. Posts : 1
    Windows 7 Home Premium 64bit
       #1

    BSOD Windows 7 Continous crashing


    Hey,

    So I have a Sony Vaio VGN - NW265F and ive had it for about a 1.5 years now. It runs Windows 7 Home Premium 64 bit. About a week ago I used the built in recovery drive and reformatted the drive and it was working fine. Yesterday the computer just turned off and everytime i started it, it would go into recovery tools but couldnt find a solution and refused to start. I used the recovery drive again and the computer loads up, gets the BSOD and restarts. This continuously happens.

    The message that comes up is:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFFFFFFFFFFFD9
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88001012F16
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\042411-22027-02.dmp
    C:\Users\Administrator\AppData\Local\Temp\WER-42432-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt



    Also I am attaching the zip file with the information required from the BSOD posting instructions. If any other information is needed please let me know.

    Thanks so much!
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Hello,

    You apparently have a rootkit, which has been extremely difficult to remove. Many have had good luck with this Kaspersky tool: How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

    If you can run that, and it finishes, it should solve your problem. If it won't run, completely wipe the hard drive using the Clean All command, and then reinstall Windows.

    Note -- you must have a Windows reinstallation DVD to do this.
      My Computer


 

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