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Windows 7: Windows 7 crashes after coming out of standby


09 Jul 2009   #1

Windows 7
 
 
Windows 7 crashes after coming out of standby

I am running a dell xps m1330, 2.0 ghz 32 bit intel core duo, and a geforce 8400M GS video card. After I installed windows 7 after a random but lengthy set of computer idle time (ie 4-6 hours). I will come back to the computer, boot it up, and it will tell me that it has suffered an unexpected shutdown and that I can either boot normally or check disk. I ran an event report for the situation and I got these two events that really stuck out to me.


System - Provider [ Name] Microsoft-Windows-Diagnostics-Performance [ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}
EventID 100 Version 2 Level 3 Task 4002 Opcode 34 Keywords 0x8000000000010000 - TimeCreated [ SystemTime] 2009-07-06T18:05:56.882518800Z
EventRecordID 73 - Correlation [ ActivityID] {00000000-6B28-0000-5411-3CD663FEC901}
- Execution [ ProcessID] 1644 [ ThreadID] 1776
Channel Microsoft-Windows-Diagnostics-Performance/Operational Computer Travis-PC - Security [ UserID] S-1-5-19

- EventData

BootTsVersion 2

BootStartTime 2009-07-06T18:01:50.624800300Z

BootEndTime 2009-07-06T18:05:53.179307000Z

SystemBootInstance 17

UserBootInstance 12

BootTime 59831

MainPathBootTime 32731

BootKernelInitTime 27

BootDriverInitTime 429

BootDevicesInitTime 2888

BootPrefetchInitTime 0

BootPrefetchBytes 0

BootAutoChkTime 0

BootSmssInitTime 8989

BootCriticalServicesInitTime 711

BootUserProfileProcessingTime 2140

BootMachineProfileProcessingTime 335

BootExplorerInitTime 6074

BootNumStartupApps 9

BootPostBootTime 27100

BootIsRebootAfterInstall false

BootRootCauseStepImprovementBits 512

BootRootCauseGradualImprovementBits 0

BootRootCauseStepDegradationBits 4194304

BootRootCauseGradualDegradationBits 0

BootIsDegradation false

BootIsStepDegradation false

BootIsGradualDegradation false

BootImprovementDelta 0

BootDegradationDelta 0

BootIsRootCauseIdentified true

OSLoaderDuration 2879

BootPNPInitStartTimeMS 27

BootPNPInitDuration 2921

OtherKernelInitDuration 5654

SystemPNPInitStartTimeMS 8559

SystemPNPInitDuration 396

SessionInitStartTimeMS 8971

Session0InitDuration 3420

Session1InitDuration 1466

SessionInitOtherDuration 4102

WinLogonStartTimeMS 17960

OtherLogonInitActivityDuration 6220

UserLogonWaitDuration 125670


followed by :

This driver caused a delay during standby while servicing a device:
Driver File Name : \Driver\nvlddmkm
Driver Friendly Name : NVIDIA Windows Kernel Mode Driver, Version 186.03
Driver Version : 8.15.11.8603
Driver Total Time : 738ms
Driver Degradation Time : 338ms
Incident Time (UTC) : ‎2009‎-‎07‎-‎06T01:49:22.248394600Z
Device Name : PCI\VEN_10DE&DEV_0427&SUBSYS_02091028&REV_A1\4&1cf 8c4ce&0&0008
Device Friendly Name : NVIDIA GeForce 8400M GS
Device Total Time : 764ms
Device Degradation Time : 364ms

+ System - Provider [ Name] Microsoft-Windows-Diagnostics-Performance [ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}
EventID 302 Version 1 Level 3 Task 4003 Opcode 35 Keywords 0x8000000000010000 - TimeCreated [ SystemTime] 2009-07-06T02:28:48.991256900Z
EventRecordID 72 - Correlation [ ActivityID] {00000000-0B28-0000-50DD-796BA8FDC901}
- Execution [ ProcessID] 1600 [ ThreadID] 1560
Channel Microsoft-Windows-Diagnostics-Performance/Operational Computer Travis-PC - Security [ UserID] S-1-5-19

- EventData

StartTime 2009-07-06T01:49:22.248394600Z

NameLength 17

Name \Driver\nvlddmkm

FriendlyNameLength 51

FriendlyName NVIDIA Windows Kernel Mode Driver, Version 186.03

VersionLength 13

Version 8.15.11.8603

TotalTime 738

DegradationTime 338

PathLength 41

Path C:\Windows\system32\DRIVERS\nvlddmkm.sys

ProductNameLength 51

ProductName NVIDIA Windows Kernel Mode Driver, Version 186.03

CompanyNameLength 19

CompanyName NVIDIA Corporation

DeviceNameLength 63

DeviceName PCI\VEN_10DE&DEV_0427&SUBSYS_02091028&REV_A1\4&1cf 8c4ce&0&0008

DeviceFriendlyNameLength 27

DeviceFriendlyName NVIDIA GeForce 8400M GS

DeviceTotalTime 764

Which makes me think for sure that it is a driver issue but I have installed the latest NVIDIA drivers for windows 7 so I have no other idea as to what this could be. Any thoughts? I have read numerous other posts based on that particular file having issues but what I don't quite understand is why this issue happens when my computer is left idle for a long period of time compared to as most people have it crash on them right during bootup/while a game is being played. Any help would be greatly appreciated.

My System SpecsSystem Spec
.

10 Jul 2009   #2

Windows 7 7600.16384 x64
 
 

Quote   Quote: Originally Posted by dan7777 View Post
just checked this and its already unticked but thanks for the heads up anyway. what else could i try ?

My sleep/wake problems have always be the result of
1) Nvidia Video driver
2) Overclocking Ram

I use sleep quite a bit between my gaming rig, home theater rig, netbook, and laptop.

Try
1) updating your BIOS
2) set BIOS to defaults
3) upgrade your video driver

I had problems with Nvidia's latest video driver 186.16 and waking from sleep and had to roll back to the beta 186.06
My System SpecsSystem Spec
10 Jul 2009   #3

Windows 7 7600.16384 x64
 
 

PS welcome to the forums.
My System SpecsSystem Spec
.


10 Jul 2009   #4
Microsoft MVP

 
 

I have the exact same problem with my system and filed a bug on it with Connect.
We tracked it down to my RAID drivers (Microsoft says that there's one specific section of code that's involved in storage drivers).

The solution is to use Windows 7 drivers for my RAID controller. Unfortunately, the manufacturer of my RAID card (HighPoint) isn't releasing Windows 7 drivers for my card - so I've got purchase a card that will have Windows 7 drivers!

I'd still pay attention to the info in the error reports tho' - it could be that the issue isn't identical to mine. In order to test, put the system into Sleep manually. If it crashes that way every time, then it's got the same symptoms as mine does.
My System SpecsSystem Spec
10 Jul 2009   #5

Windows 7
 
 

"I had problems with Nvidia's latest video driver 186.16 and waking from sleep and had to roll back to the beta 186.06"

So using the 186.06 drivers solved the problem for you? I just reformatted my computer and have had no issues with the standby crash yet but I have not installed any of the needed nvidia drivers yet. Just gotta find the right driver that won't blow my laptop up now.
My System SpecsSystem Spec
10 Jul 2009   #6

Windows 7 7600.16384 x64
 
 

Quote   Quote: Originally Posted by trav16 View Post
"I had problems with Nvidia's latest video driver 186.16 and waking from sleep and had to roll back to the beta 186.06"

So using the 186.06 drivers solved the problem for you? I just reformatted my computer and have had no issues with the standby crash yet but I have not installed any of the needed nvidia drivers yet. Just gotta find the right driver that won't blow my laptop up now.

Yes. 186.06 solved my waking problems.
My System SpecsSystem Spec
Reply

 Windows 7 crashes after coming out of standby




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