Windows 7 crashes after coming out of standby


  1. Posts : 2
    Windows 7
       #1

    Windows 7 crashes after coming out of standby


    I am running a dell xps m1330, 2.0 ghz 32 bit intel core duo, and a geforce 8400M GS video card. After I installed windows 7 after a random but lengthy set of computer idle time (ie 4-6 hours). I will come back to the computer, boot it up, and it will tell me that it has suffered an unexpected shutdown and that I can either boot normally or check disk. I ran an event report for the situation and I got these two events that really stuck out to me.


    System - Provider [ Name] Microsoft-Windows-Diagnostics-Performance [ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}
    EventID 100 Version 2 Level 3 Task 4002 Opcode 34 Keywords 0x8000000000010000 - TimeCreated [ SystemTime] 2009-07-06T18:05:56.882518800Z
    EventRecordID 73 - Correlation [ ActivityID] {00000000-6B28-0000-5411-3CD663FEC901}
    - Execution [ ProcessID] 1644 [ ThreadID] 1776
    Channel Microsoft-Windows-Diagnostics-Performance/Operational Computer Travis-PC - Security [ UserID] S-1-5-19

    - EventData

    BootTsVersion 2

    BootStartTime 2009-07-06T18:01:50.624800300Z

    BootEndTime 2009-07-06T18:05:53.179307000Z

    SystemBootInstance 17

    UserBootInstance 12

    BootTime 59831

    MainPathBootTime 32731

    BootKernelInitTime 27

    BootDriverInitTime 429

    BootDevicesInitTime 2888

    BootPrefetchInitTime 0

    BootPrefetchBytes 0

    BootAutoChkTime 0

    BootSmssInitTime 8989

    BootCriticalServicesInitTime 711

    BootUserProfileProcessingTime 2140

    BootMachineProfileProcessingTime 335

    BootExplorerInitTime 6074

    BootNumStartupApps 9

    BootPostBootTime 27100

    BootIsRebootAfterInstall false

    BootRootCauseStepImprovementBits 512

    BootRootCauseGradualImprovementBits 0

    BootRootCauseStepDegradationBits 4194304

    BootRootCauseGradualDegradationBits 0

    BootIsDegradation false

    BootIsStepDegradation false

    BootIsGradualDegradation false

    BootImprovementDelta 0

    BootDegradationDelta 0

    BootIsRootCauseIdentified true

    OSLoaderDuration 2879

    BootPNPInitStartTimeMS 27

    BootPNPInitDuration 2921

    OtherKernelInitDuration 5654

    SystemPNPInitStartTimeMS 8559

    SystemPNPInitDuration 396

    SessionInitStartTimeMS 8971

    Session0InitDuration 3420

    Session1InitDuration 1466

    SessionInitOtherDuration 4102

    WinLogonStartTimeMS 17960

    OtherLogonInitActivityDuration 6220

    UserLogonWaitDuration 125670


    followed by :

    This driver caused a delay during standby while servicing a device:
    Driver File Name : \Driver\nvlddmkm
    Driver Friendly Name : NVIDIA Windows Kernel Mode Driver, Version 186.03
    Driver Version : 8.15.11.8603
    Driver Total Time : 738ms
    Driver Degradation Time : 338ms
    Incident Time (UTC) : ‎2009‎-‎07‎-‎06T01:49:22.248394600Z
    Device Name : PCI\VEN_10DE&DEV_0427&SUBSYS_02091028&REV_A1\4&1cf 8c4ce&0&0008
    Device Friendly Name : NVIDIA GeForce 8400M GS
    Device Total Time : 764ms
    Device Degradation Time : 364ms

    + System - Provider [ Name] Microsoft-Windows-Diagnostics-Performance [ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}
    EventID 302 Version 1 Level 3 Task 4003 Opcode 35 Keywords 0x8000000000010000 - TimeCreated [ SystemTime] 2009-07-06T02:28:48.991256900Z
    EventRecordID 72 - Correlation [ ActivityID] {00000000-0B28-0000-50DD-796BA8FDC901}
    - Execution [ ProcessID] 1600 [ ThreadID] 1560
    Channel Microsoft-Windows-Diagnostics-Performance/Operational Computer Travis-PC - Security [ UserID] S-1-5-19

    - EventData

    StartTime 2009-07-06T01:49:22.248394600Z

    NameLength 17

    Name \Driver\nvlddmkm

    FriendlyNameLength 51

    FriendlyName NVIDIA Windows Kernel Mode Driver, Version 186.03

    VersionLength 13

    Version 8.15.11.8603

    TotalTime 738

    DegradationTime 338

    PathLength 41

    Path C:\Windows\system32\DRIVERS\nvlddmkm.sys

    ProductNameLength 51

    ProductName NVIDIA Windows Kernel Mode Driver, Version 186.03

    CompanyNameLength 19

    CompanyName NVIDIA Corporation

    DeviceNameLength 63

    DeviceName PCI\VEN_10DE&DEV_0427&SUBSYS_02091028&REV_A1\4&1cf 8c4ce&0&0008

    DeviceFriendlyNameLength 27

    DeviceFriendlyName NVIDIA GeForce 8400M GS

    DeviceTotalTime 764

    Which makes me think for sure that it is a driver issue but I have installed the latest NVIDIA drivers for windows 7 so I have no other idea as to what this could be. Any thoughts? I have read numerous other posts based on that particular file having issues but what I don't quite understand is why this issue happens when my computer is left idle for a long period of time compared to as most people have it crash on them right during bootup/while a game is being played. Any help would be greatly appreciated.
      My Computer


  2. Posts : 627
    Windows 7 7600.16384 x64
       #2

    dan7777 said:
    just checked this and its already unticked but thanks for the heads up anyway. what else could i try ?

    My sleep/wake problems have always be the result of
    1) Nvidia Video driver
    2) Overclocking Ram

    I use sleep quite a bit between my gaming rig, home theater rig, netbook, and laptop.

    Try
    1) updating your BIOS
    2) set BIOS to defaults
    3) upgrade your video driver

    I had problems with Nvidia's latest video driver 186.16 and waking from sleep and had to roll back to the beta 186.06
      My Computer


  3. Posts : 627
    Windows 7 7600.16384 x64
       #3

    PS welcome to the forums.
      My Computer


  4. Posts : 5,705
    Win7 x64 + x86
       #4

    I have the exact same problem with my system and filed a bug on it with Connect.
    We tracked it down to my RAID drivers (Microsoft says that there's one specific section of code that's involved in storage drivers).

    The solution is to use Win7 drivers for my RAID controller. Unfortunately, the manufacturer of my RAID card (HighPoint) isn't releasing Win7 drivers for my card - so I've got purchase a card that will have Win7 drivers!

    I'd still pay attention to the info in the error reports tho' - it could be that the issue isn't identical to mine. In order to test, put the system into Sleep manually. If it crashes that way every time, then it's got the same symptoms as mine does.
      My Computer


  5. Posts : 2
    Windows 7
    Thread Starter
       #5

    "I had problems with Nvidia's latest video driver 186.16 and waking from sleep and had to roll back to the beta 186.06"

    So using the 186.06 drivers solved the problem for you? I just reformatted my computer and have had no issues with the standby crash yet but I have not installed any of the needed nvidia drivers yet. Just gotta find the right driver that won't blow my laptop up now.
      My Computer


  6. Posts : 627
    Windows 7 7600.16384 x64
       #6

    trav16 said:
    "I had problems with Nvidia's latest video driver 186.16 and waking from sleep and had to roll back to the beta 186.06"

    So using the 186.06 drivers solved the problem for you? I just reformatted my computer and have had no issues with the standby crash yet but I have not installed any of the needed nvidia drivers yet. Just gotta find the right driver that won't blow my laptop up now.

    Yes. 186.06 solved my waking problems.
      My Computer


 

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