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Windows 7: E4200 BSOD from sleep

26 Apr 2011   #1

Windows 7 Enterprise X64
E4200 BSOD from sleep

This is a Dell E4200 laptop with 128GB Samsung SSD drive. Whenever the laptop come back from sleep, I will get BSOD and the system restarted.

Attached is the crash dump. I suspect its the SSD drive but wanted to confirm it from the dump files.


My System SpecsSystem Spec
27 Apr 2011   #2
Microsoft MVP


One crash dump doesn't give us much too look at. Please upload the following info:

From the one memory dump, I'd have to suspect your Memory card drivers as they date from 2006. If not that, then I'd suspect your McAfee as it dates from 2009.

Update the Memory Card drivers from the Dell website. Make sure that you get the latest Win7 drivers (don't use Vista drivers). If you can't find them, post back and someone will see if they can locate them.

For the McAfee, please do the following:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool:
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
We've been seeing a lot of issues with SSD's and Intel mobo/chipsets. I suggest that you get the latest firmware updates for your SSD - and that you must have the absolute latest RST (Rapid Storage Technology) drivers from the Intel Download Center (FYI - RST is the new name for the Matrix Storage Manager):

- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

mfehidk.sys      Thu Dec 17 17:52:07 2009 (4B2AB617)
cvusbdrv.sys     Thu Oct 29 14:37:38 2009 (4AE9E0F2)
CtxSbx.sys       Fri Nov 19 07:49:39 2010 (4CE67263)
stwrt64.sys      Wed Mar 10 01:03:45 2010 (4B973641)
cdfdrv.sys       Tue Dec 15 06:32:46 2009 (4B2773DE)
ctxusbm.sys      Mon Sep 07 14:09:28 2009 (4AA54C58)
ctxpidmn.sys     Fri Nov 19 07:48:31 2010 (4CE6721F)
mfetdik.sys      Thu Dec 17 17:52:14 2009 (4B2AB61E)
rimmpx64.sys     Fri Nov 17 20:49:50 2006 (455E66BE)
Apfiltr.sys      Mon Jun 21 09:07:21 2010 (4C1F6409)
PGPdisk.SYS      Thu Jan 13 00:29:09 2011 (4D2E8DA5)
hpssvbus.sys     Tue Jan 20 13:24:32 2009 (497616E0)
igdkmd64.sys     Wed Aug 25 15:35:58 2010 (4C75709E)
e1y60x64.sys     Mon Aug 18 17:45:05 2008 (48A9ED61)
NETwNs64.sys     Wed Jul 14 07:42:54 2010 (4C3DA2BE)
hpssec.sys       Tue Sep 29 00:49:19 2009 (4AC191CF)
qcfilterdl2k.sys Tue Jul 07 19:45:31 2009 (4A53DE1B)
mfeavfk.sys      Thu Dec 17 17:53:17 2009 (4B2AB65D)
qcusbnetdl2k.sys Thu Jun 03 20:01:08 2010 (4C084244)
qcusbserdl2k.sys Tue May 11 20:40:08 2010 (4BE9F8E8)
mfeapfk.sys      Thu Dec 17 17:52:42 2009 (4B2AB63A)

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Apr 25 16:18:11.181 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:05.179
BugCheck F4, {3, fffffa800628f660, fffffa800628f940, fffff80003396db0}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0628f660 fffffa80`0628f940 fffff800`03396db0
BiosVersion = A19
BiosReleaseDate = 01/31/2011
CPUID:        "Intel(R) Core(TM)2 Duo CPU     U9600  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
My System SpecsSystem Spec

 E4200 BSOD from sleep

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