Windows 7: BSOD everyday :( Please help

Rivers · 26 Apr 2011

Can anyone give me any advice as to what programs or hardware might be causing this issue? Am attaching the logs from the minidump folder.

The BSOD happens randomly, without any real pattern. Thanks very much!

Jonathan_King · 27 Apr 2011

Hello,

Try updating the drivers for your Atheros-based network adapter:

Code:

athrxusb.sys     Mon Jan 29 07:57:10 2007 (45BDEF26)

If you can't find any on the card maker's site, disconnect the device for now, and use the Ethernet instead.

Also todo:

- Update ESET: Best Free Antivirus Software Trial: Free Home, Business and Gaming Download from ESET

- Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

- Update your ATI drivers: AMD Graphics Drivers & Software

- While not blamed at all, your Realtek ethernet drivers have been known to cause problems in recent builds of Windows. It's probably a good idea to install updated ones from here: Realtek

- Run driver verifier if the crashes persist: Driver Verifier - Enable and Disable

After another BSOD has occurred after running driver verifier, upload a full jcgriff2 report: http://www.sevenforums.com/crashes-d...tructions.html

Code:

athrxusb.sys     Mon Jan 29 07:57:10 2007 (45BDEF26)
atikmdag.sys     Mon Aug 17 23:05:47 2009 (4A8A1A8B)
eamon.sys        Mon Nov 16 02:51:14 2009 (4B010472)
Rt64win7.sys     Thu Feb 26 04:04:13 2009 (49A65B0D)

...Summary of the dumps:

Code:


Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Apr 26 23:30:10.696 2011 (UTC - 4:00)
System Uptime: 0 days 2:15:15.397
Probably caused by : tcpip.sys ( tcpip!FlpSerializedNdisRequestUnderLock+7c )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_tcpip!FlpSerializedNdisRequestUnderLock+7c
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Apr 26 04:37:45.167 2011 (UTC - 4:00)
System Uptime: 0 days 7:25:03.868
*** ERROR: Module load completed but symbols could not be loaded for nwifi.sys
*** WARNING: Unable to verify timestamp for athrxusb.sys
*** ERROR: Module load completed but symbols could not be loaded for athrxusb.sys
Probably caused by : nwifi.sys ( nwifi+8767 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nwifi+8767
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Apr 25 06:42:06.386 2011 (UTC - 4:00)
System Uptime: 0 days 9:26:27.713
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_DEVICE::RemoveCommitment+31 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_DEVICE::RemoveCommitment+31
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Apr 19 03:53:19.338 2011 (UTC - 4:00)
System Uptime: 0 days 6:43:28.039
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+264 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  msnmsgr.exe
FAILURE_BUCKET_ID:  X64_0x19_20_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+264
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Apr 14 23:16:29.191 2011 (UTC - 4:00)
System Uptime: 0 days 2:01:33.517
Probably caused by : memory_corruption ( nt!MiLocateAddress+40 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_nt!MiLocateAddress+40
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Apr  6 22:55:56.274 2011 (UTC - 4:00)
System Uptime: 0 days 0:46:50.600
Probably caused by : memory_corruption ( nt!MmEnumerateAndReferenceImages+12a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  msnmsgr.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!MmEnumerateAndReferenceImages+12a
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Apr  6 22:07:07.887 2011 (UTC - 4:00)
System Uptime: 0 days 1:02:34.588
Probably caused by : win32k.sys ( win32k!bCreateSection+330 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WINWORD.EXE
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_win32k!bCreateSection+330
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Apr  6 07:17:20.862 2011 (UTC - 4:00)
System Uptime: 0 days 10:23:13.189
Probably caused by : ntkrnlmp.exe ( nt!RtlInsertEntryHashTable+73 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!RtlInsertEntryHashTable+73
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Apr  4 07:11:58.940 2011 (UTC - 4:00)
System Uptime: 0 days 4:02:14.641
Probably caused by : ntkrnlmp.exe ( nt!IopGetLegacyVetoListDevice+4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!IopGetLegacyVetoListDevice+4
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Apr  4 02:03:46.345 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:59.046
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  msnmsgr.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Apr  4 01:56:26.709 2011 (UTC - 4:00)
System Uptime: 3 days 4:41:14.411
Probably caused by : memory_corruption ( nt!MmIsFileMapped+104 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  wininit.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!MmIsFileMapped+104
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 24 01:44:51.667 2011 (UTC - 4:00)
System Uptime: 0 days 4:43:13.368
*** ERROR: Module load completed but symbols could not be loaded for nwifi.sys
*** WARNING: Unable to verify timestamp for athrxusb.sys
*** ERROR: Module load completed but symbols could not be loaded for athrxusb.sys
Probably caused by : nwifi.sys ( nwifi+8767 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nwifi+8767
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Mar 21 08:21:36.557 2011 (UTC - 4:00)
System Uptime: 0 days 4:58:53.258
Probably caused by : memory_corruption ( nt!MiSegmentDelete+a1 )
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_7_nt!MiSegmentDelete+a1
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Mar 21 03:22:07.718 2011 (UTC - 4:00)
System Uptime: 1 days 12:00:57.420
*** ERROR: Module load completed but symbols could not be loaded for nwifi.sys
*** WARNING: Unable to verify timestamp for athrxusb.sys
*** ERROR: Module load completed but symbols could not be loaded for athrxusb.sys
Probably caused by : nwifi.sys ( nwifi+8dc0 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x1E_0_nwifi+8dc0
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Mar 19 00:34:47.272 2011 (UTC - 4:00)
System Uptime: 0 days 0:06:13.599
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+174 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+174
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Rivers · 23 May 2011

Hi guys, tried the fixes and it has become slightly better though I am still getting BSODs maybe once every 2 days.

Am attaching an updated dump.

Assistance is greatly appreciated. Thanks.

Rivers · 29 May 2011

Anyone?

Jonathan_King · 30 May 2011

Apologies for the delay...I got a new job and am struggling to find the time and energy to work the forums.

I see one dump from May 19 blames those Atheros wireless drivers again; the date remains the same. Again: if you can't find any updates on the card maker's site, disconnect the device for now, and use the Ethernet instead.

Update ESET: Best Free Antivirus Software Trial: Free Home, Business and Gaming Download from ESET

...Summary of the dumps:

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu May 19 04:07:26.901 2011 (UTC - 4:00)
System Uptime: 0 days 6:59:01.602
*** WARNING: Unable to verify timestamp for athrxusb.sys
*** ERROR: Module load completed but symbols could not be loaded for athrxusb.sys
Probably caused by : athrxusb.sys ( athrxusb+ee17 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  OUTLOOK.EXE
FAILURE_BUCKET_ID:  X64_0x1E_0_athrxusb+ee17
BiosReleaseDate = 04/09/2010
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed May 18 03:00:52.039 2011 (UTC - 4:00)
System Uptime: 0 days 4:36:22.366
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+2a247 )
BUGCHECK_STR:  0x20_NULLAPC_KAPC_NEGATIVE
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WINWORD.EXE
FAILURE_BUCKET_ID:  X64_0x20_NULLAPC_KAPC_NEGATIVE_nt!_??_::NNGAKEGL::_string_+2a247
BiosReleaseDate = 04/09/2010
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May 17 22:23:17.562 2011 (UTC - 4:00)
System Uptime: 0 days 1:11:41.263
Probably caused by : ntkrnlmp.exe ( nt!RtlLookupEntryHashTable+55 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!RtlLookupEntryHashTable+55
BiosReleaseDate = 04/09/2010
SystemProductName = A780L3G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Windows 7: BSOD everyday :( Please help

BSOD everyday :( Please help problems?