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Windows 7: Random reboots for no reason


27 Apr 2011   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Random reboots for no reason

Hey guys, I've been getting random reboots on my desktop with Windows 7 Home Premium 64-bit recently, and actually, this is the 3rd time its been happening. It happened around 4 months ago when I upgraded all of my computers hardware to brand new stuff. I tried everything to fix it, and in the end the only thing that fixed it was a complete format and new installation of windows. That worked for 2-3months, then it happened again, and I had to reinstall ALL over again.

It just started happening again a week ago, this time less frequently than the others because whenever it happens, I immediately enter safe mode, since the computer is completely stable in safe mode with networking. I get no BSOD errors or any warning before it happens, the computer just turns off, and reboots. It still does it even after turning off automatic reboots in the kernel dump selection area. I did a memtest a while back for a few hours and it was all good, and I bought a new PSU thats plenty powerful for the computer so I'm not sure what is wrong with it. I'm thinking it might be the motherboard or something, but I wish there was a way to find out for sure. I do not want to reformat my computer one more time for something that will most likely come back in a few months. Let me know what kind of information I can post that will help! Thank you.

Also, a thing I noticed, it never reboots when I'm playing a video game like World of Warcraft or Heroes of Newerth, even if one of the games is just running in the background and Im alt tabbed. It usually happens when I'm just cruising youtube or facebook or something. I've heard it might be some power management issue, but I have no idea.

Basic computer specs:

CPU: Intel i5 2.8ghz
GPU: Nvidia 460 GTX
Motherboard: ASUS P7P55D-E LX
Memory: G.SKILL Ripjaws Series 4GB
HD: Seagate Barracuda ST3750528AS 750GB 7200 RPM SATA 3.0Gb/s 3.5"

My System SpecsSystem Spec
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27 Apr 2011   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

bump, it keeps happening! please help
My System SpecsSystem Spec
28 Apr 2011   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Please, can anyone help me figure out what the problem is? Should I post this in a different forum?
My System SpecsSystem Spec
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30 Apr 2011   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I know the forum rules say not to bump, but It seems pretty pointless to create the same topic if someone doesn't reply to it.
My System SpecsSystem Spec
01 May 2011   #5

Windows 7 Professional
 
 

Hi

I would advise you be patient, someone will help, remember it is the weekend!

In the meantime, i've been having almost the same issues as yourself, I would advise you follow this guide as you will be asked to upload the relevant info.


http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html


If you also take a look at my post, Titled " Intermittent Reboot with no BSOD" you will see what tests I've been asked to run, that should get you started until someone answers your post.

Cheers.
My System SpecsSystem Spec
01 May 2011   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you! I posted the system zip file, and I tried following some of the steps you were given, like updating my Intel Network drivers, but my computer restarted the moment I tried to install them.
My System SpecsSystem Spec
02 May 2011   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hey Tolvar, I tried using the tips from your thread with the same exact problem as me. My computer restarts whenever I try to install any of those programs so I have no idea how to do any of them. I'm rather confused. If anyone could help me solve this problem, I'd be so greatful to the 10th degree.
My System SpecsSystem Spec
02 May 2011   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Please enable driver verifier - Driver Verifier - Enable and Disable

Please remove any ASUS utilities you have installed on your computer. They usually cause problems.

Update to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

Download the latest Realtek drivers - Realtek

Run a hard drive scan using seatools - SeaTools for DOS | Seagate


What type of power supply do you have?
My System SpecsSystem Spec
03 May 2011   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, I ran Driver Verifier and it just made my computer slow for the first 5-10 minutes after rebooting. I then decided to install SP1 thru Windows Update which estimated the size as 83 mbs or so. It took about 20-30 minutes to get to around 50% and then it wouldn't go any farther and I got unexplainable errors. It was just on the download phase too.

I shut down the computer after the failed attempts because It was late, and the next morning I booted it up, got a BSOD that made me reboot, and I then went to System Repair to see if it could find anything. It didn't do anything so I rebooted and it went fine. I was browsing over Windows Update, without executing anything, and my computer rebooted again. I am now in Safe Mode typing this.

I uninstalled the ASUS programs. I also tried to update my realtek drivers before the Driver Verifier and It rebooted while installing the program. Same exact thing for the seagate tool.

This was happening a few months ago with my old power supply which was 4years old so I decided to buy a new Antec one to see if it would fix my problem. No dice. I highly doubt it's the power supply but who knows. Would the hard drive be able to cause something like this?
My System SpecsSystem Spec
03 May 2011   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Hirokotzu View Post
Okay, I ran Driver Verifier and it just made my computer slow for the first 5-10 minutes after rebooting. I then decided to install SP1 thru Windows Update which estimated the size as 83 mbs or so. It took about 20-30 minutes to get to around 50% and then it wouldn't go any farther and I got unexplainable errors. It was just on the download phase too.

I shut down the computer after the failed attempts because It was late, and the next morning I booted it up, got a BSOD that made me reboot, and I then went to System Repair to see if it could find anything. It didn't do anything so I rebooted and it went fine. I was browsing over Windows Update, without executing anything, and my computer rebooted again. I am now in Safe Mode typing this.

I uninstalled the ASUS programs. I also tried to update my realtek drivers before the Driver Verifier and It rebooted while installing the program. Same exact thing for the seagate tool.

This was happening a few months ago with my old power supply which was 4years old so I decided to buy a new Antec one to see if it would fix my problem. No dice. I highly doubt it's the power supply but who knows. Would the hard drive be able to cause something like this?
Has any new minidumps been created through all this? Can you upload a new report.
My System SpecsSystem Spec
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