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Windows 7: BSOD w/External eSATA Dock & Drive


28 Apr 2011   #1

Windows 7 Professional x64, SP1
 
 
BSOD w/External eSATA Dock & Drive

- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Home Premium x64
- an OEM or full retail version? Was OEM, now full retail
- OEM = came pre-installed on system Was OEM
- Full Retail = you purchased it from retailer Windows 7 Professional x64, SP1

- What is the age of system (hardware)? 11 months
- What is the age of OS installation (have you re-installed the OS?) Clean install 4/1/11

I have Windows Security Essentials installed, not sure why it's not showing up in perfmon.

Using external eSATA dock & new 1TB 3.5" drive. Have gotten blue screens when it's just idle. Otherwise working okay & in Disk Management. Hopefully there is something in the BSOD collection app.

Original BSOD was IRQL STOP: 0x0000000A
Requested HotFix http://support.microsoft.com/kb/979444/en-us

Ran System File Checker
Latest updates from Windows Update
Ran CCleaner
Full scan with Malwarebyte's Anti-Malware
Full scan Microsoft Security Essentials
Ausolgics Defrag

My System SpecsSystem Spec
.

28 Apr 2011   #2

Windows 7 Professional x64
 
 

Hello,

Please uninstall CCleaner for now; it is deleting our precious dump files!

Run driver verifier: Driver Verifier - Enable and Disable

When you get another BSOD, please upload a new jcgriff2 report.
My System SpecsSystem Spec
29 Apr 2011   #3

Windows 7 Professional x64, SP1
 
 

The drivers are fine.
My System SpecsSystem Spec
.


29 Apr 2011   #4

Windows 7 Professional x64
 
 

How long did you run Driver Verifier for?
My System SpecsSystem Spec
29 Apr 2011   #5

Windows 7 Professional x64, SP1
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
How long did you run Driver Verifier for?
The drivers are all from Dell's site except for the video drivers. I have not had a blue screen going all the way back and including the release candidates. In the 10 years I used XP Pro I got a couple when I was overclocking, never any other time. The issue only occurs when using eSATA for external dock & drive. Never at any other time.

If you look, the dump.txt file is taken from the Windows SDK tool. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64.
Loading Dump File [C:\Windows\Minidump\042611-18189-01.dmp] I saved it as a text file & blew it away before I posted or knew the guidelines. Had I known it was needed, I would have kept it, but the info is the same.

Microsoft sent me this hotfix: http://support.microsoft.com/kb/979444/en-us So I will make a recent image and give that a try.
My System SpecsSystem Spec
29 Apr 2011   #6

Windows 7 Professional x64
 
 

Still give driver verifier a shot; drivers from Dell may still cause problems if they are out of date or otherwise incompatible.
My System SpecsSystem Spec
01 May 2011   #7

Windows 7 Professional x64, SP1
 
 

Okay, brand new mini dump file & BSOD

I did the safely remove hardware, unplugged the cable and got a KMODE_EXCEPTION_NOT_HANDLED this time instead of the IRQL_Not_Less_Or_Equal.
My System SpecsSystem Spec
02 May 2011   #8

Windows 7 Professional x64
 
 

Please run: Driver Verifier - Enable and Disable

...Summary of the dumps:
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun May  1 16:11:01.567 2011 (UTC - 4:00)
System Uptime: 0 days 4:25:43.003
Probably caused by : ntkrnlmp.exe ( nt!IoAllocateErrorLogEntry+9 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!IoAllocateErrorLogEntry+9
BiosReleaseDate = 03/30/2011
SystemProductName = Studio 1558
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My System SpecsSystem Spec
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 BSOD w/External eSATA Dock & Drive




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