BSOD bad_pool_caller


  1. Posts : 2
    Windows 7 Home 64 bit Premium Service Pack 1
       #1

    BSOD bad_pool_caller


    I have gotten the BSOD bad_pool_caller three times. All three times I was watching a Netflix "watch instantly". I have followed the instructions on the BSOD posting instructions. Please find the requested files attached.

    I could not find anything in the device manager for a Power Supply Unit. If you need it, let me know where to look. The last device that I added was a Logitech M305 wireless mouse.

    Any help you can provide would be great. I look forward to hearing from you.

    Thanks so much.
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Code:
     Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Windows_NT6_BSOD_jcgriff2 (3).zip\Windows_NT6_BSOD_jcgriff2\040911-28626-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Machine Name:
    Kernel base = 0xfffff800`02c1b000 PsLoadedModuleList = 0xfffff800`02e60e90
    Debug session time: Sat Apr  9 16:58:55.777 2011 (GMT-4)
    System Uptime: 0 days 8:34:34.213
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck C2, {7, 1097, 421000c, fffffa80040fe5a0}
    Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    GetPointerFromAddress: unable to read from fffff80002ecc0e8
    Probably caused by : NETw5s64.sys ( NETw5s64+1f8eb5 )
    Followup: MachineOwner
    ---------
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 0000000000001097, (reserved)
    Arg3: 000000000421000c, Memory contents of the pool block
    Arg4: fffffa80040fe5a0, Address of the block of pool being deallocated
    Debugging Details:
    ------------------
    
    POOL_ADDRESS:  fffffa80040fe5a0 
    FREED_POOL_TAG:  W3Rx
    BUGCHECK_STR:  0xc2_7_W3Rx
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff80002dc5be9 to fffff80002c9b640
    STACK_TEXT:  
    fffff880`079c6ef8 fffff800`02dc5be9 : 00000000`000000c2 00000000`00000007 00000000`00001097 00000000`0421000c : nt!KeBugCheckEx
    fffff880`079c6f00 fffff880`01663382 : fffffa80`04524fb0 fffff880`05815f02 00000000`00000100 fffffa80`040fe5c0 : nt!ExDeferredFreePool+0x1201
    fffff880`079c6fb0 fffff880`059f8eb5 : fffff880`059f8df0 fffffa80`06440100 fffffa80`04524fe0 fffff880`05815f02 : ndis!NdisFreeNetBufferList+0x112
    fffff880`079c6fe0 fffff880`059f8df0 : fffffa80`06440100 fffffa80`04524fe0 fffff880`05815f02 00000000`00000000 : NETw5s64+0x1f8eb5
    fffff880`079c6fe8 fffffa80`06440100 : fffffa80`04524fe0 fffff880`05815f02 00000000`00000000 fffffa80`0c3142a0 : NETw5s64+0x1f8df0
    fffff880`079c6ff0 fffffa80`04524fe0 : fffff880`05815f02 00000000`00000000 fffffa80`0c3142a0 fffffa80`06440100 : 0xfffffa80`06440100
    fffff880`079c6ff8 fffff880`05815f02 : 00000000`00000000 fffffa80`0c3142a0 fffffa80`06440100 fffff880`05811dfd : 0xfffffa80`04524fe0
    fffff880`079c7000 00000000`00000000 : fffffa80`0c3142a0 fffffa80`06440100 fffff880`05811dfd fffff880`05f2c880 : NETw5s64+0x15f02
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    NETw5s64+1f8eb5
    fffff880`059f8eb5 ??              ???
    SYMBOL_STACK_INDEX:  3
    SYMBOL_NAME:  NETw5s64+1f8eb5
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: NETw5s64
    IMAGE_NAME:  NETw5s64.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ba1b871
    FAILURE_BUCKET_ID:  X64_0xc2_7_W3Rx_NETw5s64+1f8eb5
    BUCKET_ID:  X64_0xc2_7_W3Rx_NETw5s64+1f8eb5
    Followup: MachineOwner
    ---------

    Appears that the cause is an Intel driver. Go to website and update it.

    Intel® Wireless WiFi Link Adapter Description:Intel® Wireless WiFi Link Driver Company:Intel Corporation
      My Computer


  3. Posts : 2
    Windows 7 Home 64 bit Premium Service Pack 1
    Thread Starter
       #3

    It appears the they file NETw5s64.sys caused BSOD and has been reported to them since January 2010. This happens for all operating systems (XP, Vista, 7) and probably all makes of computers. They do not appear to have a fix for it yet. Thanks for your time.
      My Computer


 

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