BSOD after fresh install


  1. Posts : 2
    Windows 7 Pro 64-bit
       #1

    BSOD after fresh install


    I was instructed by the PC shop to re-install windows 7 after they were unable to find any hardware problems which were causing my system to BSOD or randomly reboot.

    Today I did a fresh install of Windows 7 Pro 64-bit, Office 2010 and install all important security updates. Within hrs of completing the installation my system has BSOD twice, for different reasons each time.

    I would like some ammunition before heading back to the PC shop.

    Any help in resolving this would be great.

    Uploading dump collection for both crashes.

    Also uploaded windows debug output.

    Thanks
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    There is a high probability that your CPU is defective, are you overlocking?
    Dumps directly blame a hardware fault in your CPU, i would recommend that you replace it
    Stop 0x124 - what it means and what to try

       Information
    Go to your motherboard's website and check your version of your BIOS. See if there are any problems you are having that are solved by a a later version. I do not often recommend flashing the BIOS because there is a risk involved. If there is problem addressed by a BIOS that applies to your computer, consider flashing your BIOS to the latest version. If you choose to do this, flash you BIOS outside of Windows.

    Run Prime 95 again to test your CPU and your ram. Carefully the instructions in this tutorial:
    CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8007eae028, f2000000, 10005}
    
    Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by : hardware
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8007eae028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000010005, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`031ddb58 fffff800`02a22a3b : 00000000`00000124 00000000`00000000 fffffa80`07eae028 00000000`f2000000 : nt!KeBugCheckEx
    fffff880`031ddb60 fffff800`02be67d3 : 00000000`00000001 fffffa80`07eb1a60 00000000`00000000 fffffa80`07eb1ab0 : hal!HalBugCheckSystem+0x1e3
    fffff880`031ddba0 fffff800`02a22700 : 00000000`00000728 fffffa80`07eb1a60 fffff880`031ddf30 fffff880`031ddf00 : nt!WheaReportHwError+0x263
    fffff880`031ddc00 fffff800`02a22052 : fffffa80`07eb1a60 fffff880`031ddf30 fffffa80`07eb1a60 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`031ddd50 fffff800`02a21f0d : 00000000`00000008 00000000`00000001 fffff880`031ddfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`031ddd90 fffff800`02a15e88 : 00000000`00000002 fffff880`031d5180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`031dddc0 fffff800`02ad7f2c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`031dddf0 fffff800`02ad7d93 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`031ddf30 fffff880`047dec61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`031fdc98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x2c61
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    Windows 7 Pro 64-bit
    Thread Starter
       #3

    No I am not over clocking

    I have updated the BIOS and started to run the test but the CPU temperature went up to around 100c so I stopped the test.

    Do you recommend running the test if the temperature goes this high?

    Thanks
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    The CPU temperature is most likely an indication of what your problem actually is -- overheating temps. Your CPU can supposedly operate safely at 90C, but even that, I'd be hesitant. Take off your CPU cooler and apply some Arctic Silver or similar paste. You may also invest in an aftermarket CPU cooler.

    Also ensure no dust has built up in the case, blocking air filters and clogging heat sinks. Use a can of compressed air as necessary, but avoid the vacuum cleaner.
      My Computer


  5. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #5

    Make sure you clean |carefully| the old thermal paste from your CPU and the base of your cooler.
      My Computer


 

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