BSOD w/External eSATA Dock & Drive


  1. Posts : 107
    Windows 7 Professional x64, SP1
       #1

    BSOD w/External eSATA Dock & Drive


    - x86 (32-bit) or x64 ? x64
    - the original installed OS on the system? Home Premium x64
    - an OEM or full retail version? Was OEM, now full retail
    - OEM = came pre-installed on system Was OEM
    - Full Retail = you purchased it from retailer Windows 7 Professional x64, SP1

    - What is the age of system (hardware)? 11 months
    - What is the age of OS installation (have you re-installed the OS?) Clean install 4/1/11

    I have Windows Security Essentials installed, not sure why it's not showing up in perfmon.

    Using external eSATA dock & new 1TB 3.5" drive. Have gotten blue screens when it's just idle. Otherwise working okay & in Disk Management. Hopefully there is something in the BSOD collection app.

    Original BSOD was IRQL STOP: 0x0000000A
    Requested HotFix http://support.microsoft.com/kb/979444/en-us

    Ran System File Checker
    Latest updates from Windows Update
    Ran CCleaner
    Full scan with Malwarebyte's Anti-Malware
    Full scan Microsoft Security Essentials
    Ausolgics Defrag
    Last edited by MoInSTL; 29 Apr 2011 at 09:59. Reason: typo
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Hello,

    Please uninstall CCleaner for now; it is deleting our precious dump files!

    Run driver verifier: Driver Verifier - Enable and Disable

    When you get another BSOD, please upload a new jcgriff2 report.
      My Computer


  3. Posts : 107
    Windows 7 Professional x64, SP1
    Thread Starter
       #3

    The drivers are fine.
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    How long did you run Driver Verifier for?
      My Computer


  5. Posts : 107
    Windows 7 Professional x64, SP1
    Thread Starter
       #5

    Jonathan_King said:
    How long did you run Driver Verifier for?
    The drivers are all from Dell's site except for the video drivers. I have not had a blue screen going all the way back and including the release candidates. In the 10 years I used XP Pro I got a couple when I was overclocking, never any other time. The issue only occurs when using eSATA for external dock & drive. Never at any other time.

    If you look, the dump.txt file is taken from the Windows SDK tool. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64.
    Loading Dump File [C:\Windows\Minidump\042611-18189-01.dmp] I saved it as a text file & blew it away before I posted or knew the guidelines. Had I known it was needed, I would have kept it, but the info is the same.

    Microsoft sent me this hotfix: http://support.microsoft.com/kb/979444/en-us So I will make a recent image and give that a try.
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #6

    Still give driver verifier a shot; drivers from Dell may still cause problems if they are out of date or otherwise incompatible.
      My Computer


  7. Posts : 107
    Windows 7 Professional x64, SP1
    Thread Starter
       #7

    Okay, brand new mini dump file & BSOD

    I did the safely remove hardware, unplugged the cable and got a KMODE_EXCEPTION_NOT_HANDLED this time instead of the IRQL_Not_Less_Or_Equal.
    Last edited by MoInSTL; 01 May 2011 at 16:16. Reason: Added New BSOD file
      My Computer


  8. Posts : 13,354
    Windows 7 Professional x64
       #8

    Please run: Driver Verifier - Enable and Disable

    ...Summary of the dumps:
    Code:
    
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Sun May  1 16:11:01.567 2011 (UTC - 4:00)
    System Uptime: 0 days 4:25:43.003
    Probably caused by : ntkrnlmp.exe ( nt!IoAllocateErrorLogEntry+9 )
    BUGCHECK_STR:  0x1E_c0000005
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!IoAllocateErrorLogEntry+9
    BiosReleaseDate = 03/30/2011
    SystemProductName = Studio 1558
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


 

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