Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Two BSOD errors and possible Trojans


02 May 2011   #1

Windows 7 32-Bit
 
 
Two BSOD errors and possible Trojans

Hello!
I have a problem with my Toshiba Satellite A305-S6905 (running with an Intel Core 2 Duo CPU T6400 @ 2.00GHz), which initially came preinstalled with Windows Vista 32-bit, and was upgraded to Windows 7 Professional 32-bit (almost a year since the upgrade). A few days ago, it was fully functioning. However, I downloaded an xvid codec or something similar, which also downloaded ClickPotato in order to watch a movie online. First my speakers started going haywire, and upon removal of the just downloaded files, BSOD appeared. It restarted, and I continued to receive the black screen with "Windows failed to start" and an error code of 0x000000a0 [0x00000001, 0x00000000, etc]. I learned that that particular code dealt with internal power, but even after taking several suggestions, no solution was obtained. I have a Windows 7 recovery disc that I burned from a website and which has saved me in the past, however, not this time. The most it was able to do was allow Windows to start and give me access to my laptop (which, I guess is a save in a way). When using the internet (Mozilla Firefox), random internet tabs would open with websites that were completely unrelated to anything I was searching. In Google, the "auto finish" would be far off from what I planned to type. I've gotten several broken links as well. Upon shutdown, or an attempt to shutdown, BSOD appears and does the whole "crash dump", thus restarting the laptop..even though I'm trying to shut it off. Sometimes, not all the time, I'll get the "Windows failed to start" black screen, and be forced to boot from my Recovery Disc..which 6/10 times, wouldn't work and I would have to repeat the process.

I do not have the Windows 7 installation disc in my possession, nor am I able to obtain it since my laptop was upgraded by a close relative of mine who, unfortunately, no longer lives near me. I've run Malwarebyte's Antimalware, Spybot, and CCleaner. A few trojans were found. Something called "click.giftload" constantly pops up in Spybot. I've removed it, but upon reboot, it returns. Even deleting from the registry doesn't work. I've run an ESET online scanner, which has found MULTIPLE trojans and removed them (I can list them should anyone ask), yet still not of help. Any help is greatly appreciated. I'm willing to go through whatever treacherous steps are required to fix my laptop. I understand that a clean re-installation of Windows 7 would be easiest; however, seeing as how I do not have the CD in my possession, that is not an option. Also, a factory restore, at least to my knowledge, would restore it to Windows Vista--an undesirable state.

There are two separate BSODs that appear: one that tells me Stop Code: 0x000000a0 [irql_not_less_or_equal] and 0xc000000f (or something of that nature) [INTERNAL_POWER_ERROR]. I receive BSOD when attempting to shutdown, which upon reboot, tells me that "Windows failed to start" (yet I have the option of starting windows normally, which I find weird] and also BSOD occurred each time I attempted to run combofix. I've tried system restore. Every time I boot my laptop, I get a message that states: "Windows has recovered from an unexpected shutdown. A problem has caused windows to stop working correctly."

Sorry for the Chapter book--I'm just trying to be as detailed as possible. I'm a female, I can't help it, we talk a lot




My System SpecsSystem Spec
.

02 May 2011   #2

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by tthompsj View Post
Hello!
I have a problem with my Toshiba Satellite A305-S6905 (running with an Intel Core 2 Duo CPU T6400 @ 2.00GHz), which initially came preinstalled with Windows Vista 32-bit, and was upgraded to Windows 7 Professional 32-bit (almost a year since the upgrade). A few days ago, it was fully functioning. However, I downloaded an xvid codec or something similar, which also downloaded ClickPotato in order to watch a movie online. First my speakers started going haywire, and upon removal of the just downloaded files, BSOD appeared. It restarted, and I continued to receive the black screen with "Windows failed to start" and an error code of 0x000000a0 [0x00000001, 0x00000000, etc]. I learned that that particular code dealt with internal power, but even after taking several suggestions, no solution was obtained. I have a Windows 7 recovery disc that I burned from a website and which has saved me in the past, however, not this time. The most it was able to do was allow Windows to start and give me access to my laptop (which, I guess is a save in a way). When using the internet (Mozilla Firefox), random internet tabs would open with websites that were completely unrelated to anything I was searching. In Google, the "auto finish" would be far off from what I planned to type. I've gotten several broken links as well. Upon shutdown, or an attempt to shutdown, BSOD appears and does the whole "crash dump", thus restarting the laptop..even though I'm trying to shut it off. Sometimes, not all the time, I'll get the "Windows failed to start" black screen, and be forced to boot from my Recovery Disc..which 6/10 times, wouldn't work and I would have to repeat the process.

I do not have the Windows 7 installation disc in my possession, nor am I able to obtain it since my laptop was upgraded by a close relative of mine who, unfortunately, no longer lives near me. I've run Malwarebyte's Antimalware, Spybot, and CCleaner. A few trojans were found. Something called "click.giftload" constantly pops up in Spybot. I've removed it, but upon reboot, it returns. Even deleting from the registry doesn't work. I've run an ESET online scanner, which has found MULTIPLE trojans and removed them (I can list them should anyone ask), yet still not of help. Any help is greatly appreciated. I'm willing to go through whatever treacherous steps are required to fix my laptop. I understand that a clean re-installation of Windows 7 would be easiest; however, seeing as how I do not have the CD in my possession, that is not an option. Also, a factory restore, at least to my knowledge, would restore it to Windows Vista--an undesirable state.

There are two separate BSODs that appear: one that tells me Stop Code: 0x000000a0 [irql_not_less_or_equal] and 0xc000000f (or something of that nature) [INTERNAL_POWER_ERROR]. I receive BSOD when attempting to shutdown, which upon reboot, tells me that "Windows failed to start" (yet I have the option of starting windows normally, which I find weird] and also BSOD occurred each time I attempted to run combofix. I've tried system restore. Every time I boot my laptop, I get a message that states: "Windows has recovered from an unexpected shutdown. A problem has caused windows to stop working correctly."

Sorry for the Chapter book--I'm just trying to be as detailed as possible. I'm a female, I can't help it, we talk a lot

Your system is corrupt, run SFC in safemode, SFC /SCANNOW Command - System File Checker
Use Kaspersky rescue disk to neutralize all malware infections
Download Kaspersky Rescue Disk 10

If that fails get a Windows 7 DVD and do a Repair Install
My System SpecsSystem Spec
02 May 2011   #3

Windows 7 32-Bit
 
 

I'm doing the sfc /scannow. Thanks for the quick reply.

I would be unable to do a Repair Install because my disc is with my distant relative (literally distant). I've asked friends before if they have an installation disc for Windows 7 32-bit, but like everyone else, they do not because they have purchased laptops that came pre-installed on.

The only disc I have is a Windows 7 Recovery Disc
My System SpecsSystem Spec
.


02 May 2011   #4

Windows 7 32-Bit
 
 

Okay so sfc /scannow found nothing.

I've attached the required documents as listed in the BSOD POSTING INSTRUCTIONS.
My System SpecsSystem Spec
02 May 2011   #5

Windows 8.1 Pro x64
 
 

Try that How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?
Some unknown module is causing the BSODs, probably malware
Code:
Unknown_Module_00000000        0x00000000    0x00000000    0x00000000    0x00000000
A reinstall may be the only solution if the rescue disk cannot disinfect your system
Code:
sptd.sys        0x83ea2000    0x83f95000    0x000f3000    0x4ad245ea    12/10/2009 00:54:02
information   Information
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.
My System SpecsSystem Spec
02 May 2011   #6

Windows 7 32-Bit
 
 

Thanks, I've tried the TDSSKiller and it crashes before it can even start with the whole Windows has encountered a problem etc. I've tried running it as an administrator, in safe mode...nada. I have removed Daemon Tools. It's been uninstalled for about two weeks now (according to my last System Restore point).
My System SpecsSystem Spec
Reply

 Two BSOD errors and possible Trojans




Thread Tools



Similar help and support threads for2: Two BSOD errors and possible Trojans
Thread Forum
BSOD errors irq not less or equal too among other errors. BSOD Help and Support
ESE Found Trojans System Security
Trojans System Security
BSOD caused by iaStor.sys following a wave of trojans.. BSOD Help and Support
Trojans in Updates??? Windows Updates & Activation
Trojans in Firefox Add-ons System Security
Trojans? System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:38 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33