Windows 7: Windows Freezes

MvdB · 03 May 2011

I just learned I have to start my own thread even though my issue seems to be identical to an existing one. Hope I'm doing this right....

The system is <2weeks old, everything new. Please see spec's in signature.

It has random freezes, sometimes after > 12 hours, sometimes within 4 hours.
I call it a freeze because that's exactly what happens. The screen remains exactly as it was when freezing, including the clock (and at the exact time of the freeze). The IR LED of the mouse is turned off at the instant of the freeze and the UTP/LAN leds flash crazily (and this seems to block the swith in the LAN).

I've turned automatic updates off, no difference. I've turned off all powersaving modes, including on BIOS. Firmware/motherboard new and fully up to date.

I've even had a freeze happen overnight whilst (only) running Windows 7 resource-usage. Nothing to see there...

Thanks for any help!

SledgeDG · 04 May 2011

I took a look at your files. A dump file wasn't there and I must say my Dutch is a little rusty but I couldn't help noticing that your system has a problems with a PnPDriver

Code:

22-4-2011 21:42	Windows Error Reporting	Foutbucket , type 0
Naam van gebeurtenis: PnPDriverNotFound
Antwoord: Niet beschikbaar&#x000d

What Plug'nPlay Device had you added before the freezing started? Check with the manufacturer for appropriate drivers .
-DG

MvdB · 05 May 2011

SledgeDG, thx for your help! The only device(s) added after initial configuration of the total system, (just 2 weeks ago), are:

- a PS/2 keyboard that I still had and didn't buy with this build
- a Predator (Trust) Game mouse, USB

And I tried to get a Maxtor USB2 500Mb external drive to work. If the Maxtor had been cleanly removed from one of the other systems (Vista 32b) then it would be recognized ok on this Windows 7 64b. However, it happened a few times that it was not recognized, specially after a freeze and subsequent restart on this Windows 7 system.

I've since then removed the Maxtor and not connected it since last friday but continue to have the problems mentioned.

I can't pinpoint IF a device (the keyboard, mouse or the Maxtor) triggered anything. The keyboard and mouse were added immediately upon arrival (as they are needed for anything to happen on a system

) and I probably tried the external Maxtor (for file transport) within a day.

Any test I can do to pinpoint which pnp driver is missing? My Dutch is ok ...

PS... there is no dump file... it is not a BSOD but a real freeze where I can only do a hard restart.

mgorman87 · 05 May 2011

Code:

--------------
System Devices
--------------
     Name: Renesas Electronics USB 3.0 Host Controller
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_04\4&DDEC341&0&00E1
   Driver: n/a

     Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_844D1043&REV_B5\3&11583659&0&E6
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_844D1043&REV_B5\3&11583659&0&E4
   Driver: n/a

     Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_844D1043&REV_09\3&11583659&0&00
   Driver: n/a

     Name: Renesas Electronics USB 3.0 Host Controller
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_04\4&108ABD8A&0&00E4
   Driver: n/a

     Name: Intel(R) P67 Express Chipset Family LPC Interface Controller - 1C46
Device ID: PCI\VEN_8086&DEV_1C46&SUBSYS_844D1043&REV_05\3&11583659&0&F8
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_844D1043&REV_B5\3&11583659&0&E3
   Driver: n/a

     Name: Marvell 91xx SATA 6G Controller
Device ID: PCI\VEN_1B4B&DEV_9172&SUBSYS_84771043&REV_11\4&16B16BD2&0&00E7
   Driver: n/a

     Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_844D1043&REV_04\3&11583659&0&B0
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_844D1043&REV_B5\3&11583659&0&E2
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_10801B21&REV_01\4&2B6CC657&0&00E6
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_844D1043&REV_05\3&11583659&0&D0
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_844D1043&REV_B5\3&11583659&0&E1
   Driver: n/a

     Name: Standaard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_197B&DEV_2362&SUBSYS_84601043&REV_10\4&20221DEA&0&00E3
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_844D1043&REV_05\3&11583659&0&E8
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_844D1043&REV_B5\3&11583659&0&E0
   Driver: n/a

     Name: VIA 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_81FE1043&REV_C0\5&D93DF5B&0&0800E6
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05\3&11583659&0&FB
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_844D1043&REV_05\3&11583659&0&FA
   Driver: n/a

     Name: NVIDIA GeForce GTX 570
Device ID: PCI\VEN_10DE&DEV_1081&SUBSYS_25511462&REV_A1\4&80E7924&0&0008
   Driver: n/a

     Name: High Definition Audio-besturing
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_84361043&REV_05\3&11583659&0&D8
   Driver: n/a

     Name: Intel(R) 82579V Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_05\3&11583659&0&C8
   Driver: n/a

     Name: High Definition Audio-besturing
Device ID: PCI\VEN_10DE&DEV_0E09&SUBSYS_25511462&REV_A1\4&80E7924&0&0108
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
Device ID: PCI\VEN_8086&DEV_1C1E&SUBSYS_844D1043&REV_B5\3&11583659&0&E7
   Driver: n/a

     Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_844D1043&REV_09\3&11583659&0&08
   Driver: n/a

It looks like your missing drivers for all your system devices. I compared to another persons file and there's shows drivers listed under all the devices where yours says N/A. I would go into device manager and see if there are devices with the yellow /!\.

SledgeDG · 05 May 2011

I know why there was no dump

So I had to dig through the different system reports.
OK, as a fast shot from the hip: There is a Microsoft Hotfix available for Windows 7 systems that suffer from random freezes. That we should try first (as far as I know that fix is language neutral and not yet applied to your system)

A computer that is running Windows Server 2008 R2 or Windows 7 stops responding randomly

Be sure to reboot after applying that fix. In case that doesn't help we need to cover all bases and go from there.
Next step would be:
If you boot into safe mode, does the freezing still occur?
Safe Mode

-DG

MvdB · 05 May 2011

Thanks all!

@Mgorman: You're right, that looks strange but all my devices work fine and no warnings in the device manager...

@SledgeDG: Thanks... however, I doubt this would fix it, I don't see evidence of lsass problems... but I'll give it a try if my current solution test fails...

What I'm trying now is (as a result of another posting in Crashes-Debugging) is that I've set my Asus Sabretooth in the high(est)speed mode instead of the 'balanced default'. That seems to have worked for others with a similar problem and has worked for me for 6 hours now...keeping fingers crossed.

MvdB · 06 May 2011

Quote: Originally Posted by MvdB

Thanks all!

@Mgorman: You're right, that looks strange but all my devices work fine and no warnings in the device manager...

@SledgeDG: Thanks... however, I doubt this would fix it, I don't see evidence of lsass problems... but I'll give it a try if my current solution test fails...

What I'm trying now is (as a result of another posting in Crashes-Debugging) is that I've set my Asus Sabretooth in the high(est)speed mode instead of the 'balanced default'. That seems to have worked for others with a similar problem and has worked for me for 6 hours now...keeping fingers crossed.

Ok... That wasn't it. Took longer this time but it still freezes...
i'll try SledgeDG' link now.... it appears to not be for my system. Which sounds reasonable as I'm not using the server software the fix is meant for.

Back to 0...

MvdB · 08 May 2011

Found a setting in the ethernet driver that tries to do some powersaving. Turned that off and haven been ok now for >15 hours.... fingers crossed.

Ok... again a freeze, this time it took much longer for it to happen though, > 30hours

It frooze around 0300 in the morning, about the time it Windows 7 updates would be checked, were it not that I disabled automatic updates...? Again, the freeze is complete, including the clock. However, the ethernet connection flashes crazily. Not sure if that's polling from the other side as my PC does seem to really freeze...

MvdB · 13 May 2011

Anybody any ideas? I still get random freezes, when idle... all energy settings (as far as I can tell) are off....

SledgeDG · 13 May 2011

OK these are some things I stumbled over when I checked your System information logs again.
They might not cause your problems but they don't necessarily promote a stable system:
#1:

Code:

28-4-2011 19:23	Application Error	Naam van toepassing met fout: setup.exe_ASUS AI Suite II, versie: 1.1.6.4, tijdstempel: 0x4d061d9b
Naam van module met fout: KERNELBASE.dll, versie: 6.1.7601.17514, tijdstempel: 0x4ce7bafa
Uitzonderingscode: 0x0eedfade
Foutoffset: 0x0000b727
Id van proces met fout: 0x758
Starttijd van toepassing met fout: 0x01cc05d9af60dc57
Pad naar toepassing met fout: X:\Software\AISuite_II\setup.exe
Pad naar module met fout: C:\Windows\syswow64\KERNELBASE.dll
Rapport-id: 0751f69d-71cd-11e0-b3b9-f46d0496aa76

Do you overclock? If so, take it back to the default settings until we're sure that's not it. Uninstall the ASUS AI-Booster. The very same goes for the MSI Afterburner (which is known to cause problems as well.) Remember: Overclocking is evil

you operate system components under conditions they weren't made/certified for!!
#2: I found traces of Norton/Symantec software. I suggest you de-install it with the appropriate tools and get either MSE or Avast for the time being. (Once we can confirm that those are "innocent" you may re-install Symantec if you so desire.

Norton uninstaller
Symantec uninstaller

MSE

Avast

-DG

Windows 7: Windows Freezes

Windows Freezes problems?