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Windows 7: All sorts of unusual situations...


03 May 2011   #1

Windows 7 Ultimate x64 SP1
 
 
All sorts of unusual situations...

After doing everything in my power to solve the problems faced by a new client, I decided to post some informations here in order to find possible causes for them before reformat his computer. I used SFdiag Tool to gather some data. In addition, here is some information about what I witnessed:

1. run msconfig, as well as other Windows services, require administrator privileges despite it being the administrator account;

2. they all received the UAC shield in yellow - "The program with an unknown publisher needs your permission to start";

3. through the resource monitor, I could see that the TrustedInstaller was responsible for all the faults of memory;

4. drivers, Windows updates and some programs could never be installed or uninstalled successfully - multiple instances of "wermgr" in task manager ...

5. sfc / scannow can not fix all the files; chkdsk found no errors; can not run System Restore, etc.


That's all I can remember for now. Thanks in advance!




My System SpecsSystem Spec
.

04 May 2011   #2

Windows 7 Pro. 64/SP-1
 
 

Your #4. Can you open and use their anti virus after updating it. Or install Malwarebytes Anti Malware updating and run it. Also can you create a new user account and see what you can do with that account.
My System SpecsSystem Spec
04 May 2011   #3

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Your #4. Can you open and use their anti virus after updating it. Or install Malwarebytes Anti Malware updating and run it. Also can you create a new user account and see what you can do with that account.

The antivirus is updated often and works perfectly. The security area within the Action Center reports that everything is enabled. There is already a second user account but did not occur to me to do anything through it. Especially since I tried to make corrections in the boot with Windows DVD and do not achieve much success. With respect to Malwarebytes, run a full scan was one of the first things I did. Nothing found. I'll log on with another account and report the results as soon as I have them. Thanks for now.
My System SpecsSystem Spec
.


04 May 2011   #4

Windows 7 Ultimate x64 SP1
 
 

Well, I redid all the standard procedures as previously listed through another user account. No progress. I know that formatting is inevitable. The purpose of this thread is to advise my client about the possible causes that culminated in what he faces today. So, I'd appreciate if someone made ​​a thorough examination on the content of information that are attached in the first post. Thanks in advance.
My System SpecsSystem Spec
04 May 2011   #5

Windows 7 Professional x64
 
 

I'd start with some hardware diagnostics, especially hard drive. Run SeaTools: SeaTools for Windows | Seagate

Also run Memtest86: RAM - Test with Memtest86+

If you don't want to format the system, you could try a repair install: Repair Install

I don't see any malware evident on the system, but the symptoms are aligned with frequent malware behavior. Run the hardware tests first, and do the repair install/reformat in whichever order you find compatible with your willingness to reinstall.

...Summary of the dumps:
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun May  1 13:31:36.111 2011 (UTC - 4:00)
System Uptime: 0 days 0:11:14.625
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_wininit.exe
BiosReleaseDate = 11/24/2010
SystemProductName = GA-890FXA-UD5
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun May  1 13:15:18.194 2011 (UTC - 4:00)
System Uptime: 0 days 0:15:52.708
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
BiosReleaseDate = 11/24/2010
SystemProductName = GA-890FXA-UD5
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun May  1 10:51:02.094 2011 (UTC - 4:00)
System Uptime: 0 days 0:25:47.218
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_wininit.exe
BiosReleaseDate = 11/24/2010
SystemProductName = GA-890FXA-UD5
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
04 May 2011   #6

Windows 7 Ultimate x64 SP1
 
 

Thanks for reply, buddy. I will return as soon as I have news.
My System SpecsSystem Spec
05 May 2011   #7

Windows 7 Ultimate x64 SP1
 
 

Updating...

--------------- SeaTools for Windows v1.2.0.5 ---------------
05/05/2011 10:55:46
Model: ST3500320AS
Serial Number: XXXXXXXX
Firmware Rev : SD1A
SMART - Pass 05/05/2011 10:55:46
Short DST - Start 05/05/2011 10:56:13
Short DST - Pass 05/05/2011 11:17:07
Drive Information - Start 05/05/2011 11:31:03
Short Gereric - Start 05/05/2011 11:31:46
Short Generic - Pass 05/05/2011 11:33:02
Long Generic - Start 05/05/2011 11:33:28
Long Generic - Pass 05/05/2011 13:10:28
My System SpecsSystem Spec
05 May 2011   #8

Windows 7 Professional x64
 
 

The hard drive appears to be physically good; we'll see the results of the other steps.
My System SpecsSystem Spec
18 May 2011   #9

Windows 7 Ultimate x64 SP1
 
 

Updating...
All ram sticks passed in all ram slots. I tested one stick at a time. Then two. All combinations.
From what I see, we will not know the initial cause for the problem ...
My System SpecsSystem Spec
19 May 2011   #10

Windows 7 Professional x64
 
 

My System SpecsSystem Spec
Reply

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