Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Blue Screen shut down error

05 May 2011   #1

Windows 7 - 64 bit
 
 
Blue Screen shut down error

Hi all,

I have a new laptop got it about 2 - 3 weeks ago.

It is a Dell N5010, I5 processor with 8 GB RAM, 64 bit Operating system.

On about 4 occasions I have been prompted to start the machine in safe mode, after it starts up I have received the following error code:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80079CAA10
BCP3: FFFFF80000B9C518
BCP4: FFFFFA800AE4F270
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\050511-35521-01.dmp
C:\Users\Kim\AppData\Local\Temp\WER-60699-0.sysdata.xml


I am also attaching the minidump files as I have seen others request them.

Can anyone let me know what's going on?

It is a brand new computer and a little unnerving to see these errors.

Thanks a bunch!

Kim


My System SpecsSystem Spec
.

05 May 2011   #2

Windows 8.1 Pro x64
 
 

Dumps point to netw5s64.sys, Intel Wifi driver
Update it using update utility: Intel® Driver Update Utility or http://support.dell.com/support/down...&catid=&impid=

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80079caa10, fffff80000b9c518, fffffa800ae4f270}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys


DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80079caa10, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa800ae4f270, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800ae4f270

DEVICE_OBJECT: fffffa800a40e050

DRIVER_OBJECT: fffffa800a49b650

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c04085e

MODULE_NAME: NETw5s64

FAULTING_MODULE: fffff88005a0b000 NETw5s64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80003308b52 to fffff8000329c640

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`03308b52 : 00000000`0000009f 00000000`00000003 fffffa80`079caa10 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`032a8062 : fffff800`00b9c618 fffff800`00b9c618 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c570 fffff800`032a7f06 : fffffa80`0aec7168 fffffa80`0aec7168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`032a7dee : 00000162`0b88cdbc fffff800`00b9cc58 00000000`0094bbf9 fffff800`034131a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`032a7bd7 : 0000005b`f81eecc6 0000005b`0094bbf9 0000005b`f81eecfc 00000000`000000f9 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`0329436a : fffff800`0340ee80 fffff800`0341ccc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 Blue Screen shut down error




Thread Tools



Similar help and support threads for2: Blue Screen shut down error
Thread Forum
unexpected blue screen error only when I shut down my pc BSOD Help and Support
Blue Screen Error & windows shut down BSOD Help and Support
Win 7 Shut down blue screen BSOD Help and Support
Blue screen after shut down BSOD Help and Support
Blue Screen on Shut Down BSOD Help and Support
Blue Screen on Shut Down BSOD Help and Support
Blue screen at shut down BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:26 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33