Windows 7: Blue Screen shut down error

khable · 05 May 2011

Hi all,

I have a new laptop got it about 2 - 3 weeks ago.

It is a Dell N5010, I5 processor with 8 GB RAM, 64 bit Operating system.

On about 4 occasions I have been prompted to start the machine in safe mode, after it starts up I have received the following error code:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80079CAA10
BCP3: FFFFF80000B9C518
BCP4: FFFFFA800AE4F270
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\050511-35521-01.dmp
C:\Users\Kim\AppData\Local\Temp\WER-60699-0.sysdata.xml

I am also attaching the minidump files as I have seen others request them.

Can anyone let me know what's going on?

It is a brand new computer and a little unnerving to see these errors.

Thanks a bunch!

Kim

**yowanvista** · 05 May 2011

Dumps point to netw5s64.sys, Intel Wifi driver
Update it using update utility: Intel® Driver Update Utility or http://support.dell.com/support/down...&catid=&impid=

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80079caa10, fffff80000b9c518, fffffa800ae4f270}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys


DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80079caa10, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa800ae4f270, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800ae4f270

DEVICE_OBJECT: fffffa800a40e050

DRIVER_OBJECT: fffffa800a49b650

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c04085e

MODULE_NAME: NETw5s64

FAULTING_MODULE: fffff88005a0b000 NETw5s64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80003308b52 to fffff8000329c640

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`03308b52 : 00000000`0000009f 00000000`00000003 fffffa80`079caa10 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`032a8062 : fffff800`00b9c618 fffff800`00b9c618 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c570 fffff800`032a7f06 : fffffa80`0aec7168 fffffa80`0aec7168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`032a7dee : 00000162`0b88cdbc fffff800`00b9cc58 00000000`0094bbf9 fffff800`034131a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`032a7bd7 : 0000005b`f81eecc6 0000005b`0094bbf9 0000005b`f81eecfc 00000000`000000f9 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`0329436a : fffff800`0340ee80 fffff800`0341ccc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

Followup: MachineOwner
---------

Windows 7: Blue Screen shut down error

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