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Windows 7: Latitude 6410 crashes when playing a media file

05 May 2011   #1

Latitude 6410 crashes when playing a media file

have windows 7 installed on laptop I am having issues when playing a media player file to watch a video. It plays for about 6 seconds and then locks up...then BSOD.

Ive updated to the latest video drivers and turn off the enhancements. Here is a dump file.

Any help is appreciated!!

My System SpecsSystem Spec
05 May 2011   #2

Windows 10 Pro x64

Your Intel network adapter(e1k6232.sys) drivers is the cause, update it
Intel® Driver Update Utility or
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {34, 2, 1, 9247c171}

Unable to load image \SystemRoot\system32\DRIVERS\e1k6232.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16171 )

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: 00000034, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, value 0 = read operation, 1 = write operation
Arg4: 9247c171, address which referenced memory

Debugging Details:

WRITE_ADDRESS: GetPointerFromAddress: unable to read from 8357e718
Unable to read MiSystemVaType memory at 8355e1a0


9247c171 f00fc111        lock xadd dword ptr [ecx],edx





TRAP_FRAME:  8e75bc04 -- (.trap 0xffffffff8e75bc04)
ErrCode = 00000002
eax=0000fffb ebx=87ffd280 ecx=00000034 edx=ffffffff esi=87fd8e70 edi=00000000
eip=9247c171 esp=8e75bc78 ebp=8e75bcc4 iopl=0         nv up ei ng nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286
9247c171 f00fc111        lock xadd dword ptr [ecx],edx ds:0023:00000034=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 9247c171 to 834555cb

8e75bc04 9247c171 badb0d00 ffffffff 00000000 nt!KiTrap0E+0x2cf
WARNING: Stack unwind information not available. Following frames may be wrong.
8e75bcc4 92478a0e 87ff4000 87ffd280 00000000 e1k6232+0x16171
8e75bd34 92477093 87ff4000 00000000 8e75bd7c e1k6232+0x12a0e
8e75bd50 8c58989a 87ff4000 00000000 8e75bd7c e1k6232+0x11093
8e75bd8c 8c56b18d 87fb2554 00fb2540 00000000 ndis!ndisMiniportDpc+0xe2
8e75bdec 8c53afa4 87fb26ac 8e75be70 00000000 ndis!ndisQueuedMiniportDpcWorkItem+0xd0
8e75be08 8348e039 85f97950 00000000 62c6b257 ndis!ndisPeriodicReceivesTimer+0xce
8e75be4c 8348dfdd 8e73b120 8e75bf78 00000001 nt!KiProcessTimerDpcTable+0x50
8e75bf38 8348de9a 8e73b120 8e75bf78 00000000 nt!KiProcessExpiredTimerList+0x101
8e75bfac 8348c00e 00003c8c a05cbd34 00000000 nt!KiTimerExpiration+0x25c
8e75bff4 8348b7dc a05cbce4 00000000 00000000 nt!KiRetireDpcList+0xcb
8e75bff8 a05cbce4 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
8348b7dc 00000000 0000001a 00d6850f bb830000 0xa05cbce4


9247c171 f00fc111        lock xadd dword ptr [ecx],edx


SYMBOL_NAME:  e1k6232+16171

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: e1k6232

IMAGE_NAME:  e1k6232.sys


FAILURE_BUCKET_ID:  0xD1_e1k6232+16171

BUCKET_ID:  0xD1_e1k6232+16171

Followup: MachineOwner
My System SpecsSystem Spec

 Latitude 6410 crashes when playing a media file

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