Win7Ultimate - XPS 1645 random sudden BSOD

Mikensite · 06 May 2011

I have been after this problem for about 2 months.

Changing everything from USB vs. BT keyboard to hibernate vs. shutdown.

The problem seems from USB driver and two system components left "disabled" per dell suggestion since it complains with a yellow exclam point when activated.

Any help would be appreciated, as dell is taking the shotgun approach of reformatting (for the 3rd time!) and throwing random pseudo solutions at the problems is not intelligent problem tracking!

System Windows 7 Ultimate N = (Non-OEM)
Dell Studio XPS 1645, i7, 8GB, 750GB.

Any pointers or general direction woudl be dilligently pursued,
Thanks in advance.

JMH · 06 May 2011

Mikensite said:

I have been after this problem for about 2 months.

Changing everything from USB vs. BT keyboard to hibernate vs. shutdown.

The problem seems from USB driver and two system components left "disabled" per dell suggestion since it complains with a yellow exclam point when activated.

Any help would be appreciated, as dell is taking the shotgun approach of reformatting (for the 3rd time!) and throwing random pseudo solutions at the problems is not intelligent problem tracking!

System Windows 7 Ultimate N = (Non-OEM)
Dell Studio XPS 1645, i7, 8GB, 750GB.

Any pointers or general direction would be diligently pursued,
Thanks in advance.

Mike Hi and welcome

If you are getting true bluescreens please upload the DMP files.
If you are not please check event viewer.

* To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
Zip up the copy.
Attach the ZIP archive to your post using the "paperclip" (file attachments) button.

* To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

* There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

Mikensite · 06 May 2011

Thanks for the response.

75% of the time is instanteneous reboot, 25% blue screen.

The issue is intermitent and I cannot find a pattern. Other than USB, also the the two system components which were disabled at Dell's recommendation.

The dumps were added to the post (funny, the system actually did the roll over and play dead thing while I was tryign to zip the folder)

Mike

zigzag3143 · 06 May 2011

Mikensite said:

Thanks for the response.

75% of the time is instanteneous reboot, 25% blue screen.

The issue is intermitent and I cannot find a pattern. Other than USB, also the the two system components which were disabled at Dell's recommendation.

The dumps were added to the post (funny, the system actually did the roll over and play dead thing while I was tryign to zip the folder)

Mike

Mike welcome

Virtually all of these (and there are at least 5 different causes) are USBHUB.sys related. Your pacer most frequently.

I would update all the USB device drivers and run a system file check to verify and repair the OS files.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\050511-26910-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`03256000 PsLoadedModuleList = 0xfffff800`0349be90
Debug session time: Thu May  5 20:18:05.350 2011 (GMT-4)
System Uptime: 0 days 2:29:48.365
Loading Kernel Symbols
...............................................................
................................................................
............................................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, a, fffffa8008228640}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 000000000000000a, TimeoutCode
Arg4: fffffa8008228640

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88004517a60 to fffff800032d6640

STACK_TEXT:  
fffff880`0337ec18 fffff880`04517a60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`0000000a : nt!KeBugCheckEx
fffff880`0337ec20 fffff800`035ccf33 : fffffa80`08223050 00000000`00000001 ffffffff`dc3a58a0 fffff800`03473658 : usbhub!UsbhHubProcessChangeWorker+0xec
fffff880`0337ec80 fffff800`032e0a21 : fffff800`03473600 fffff800`035ccf01 fffffa80`06bcf600 fffff800`03473658 : nt!IopProcessWorkItem+0x23
fffff880`0337ecb0 fffff800`03573cce : 00000000`00000000 fffffa80`06bcf680 00000000`00000080 fffffa80`06b25450 : nt!ExpWorkerThread+0x111
fffff880`0337ed40 fffff800`032c7fe6 : fffff880`03186180 fffffa80`06bcf680 fffff880`031910c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0337ed80 00000000`00000000 : fffff880`0337f000 fffff880`03379000 fffff880`0337e970 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbhub!UsbhHubProcessChangeWorker+ec
fffff880`04517a60 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a68e

FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

Followup: MachineOwner
---------