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Windows 7: Multiple BSOD's on new machine


07 May 2011   #1

Windows Home Premium 64 bit
 
 
Multiple BSOD's on new machine

Recently bought a new machine (my first with Windows 7) and have gotten a series of BSOD's. I've attached the dump info and other info requested in the sticky post on this forum.

Computer specs according to Newegg.com (where I bought the machine) are as follows:
CyberpowerPC
Model Gamer Xtreme 1093
Type Gaming
Processor Intel Core i7-960 3.2GHz
Processor Main Features 64 bit Quad-Core Processor
Memory 6GB (3x2GB) DDR3 1333
Hard Drive 1TB (1 x 1TB) SATA-II 3.0Gb/s 7200RPM HDD
Optical Drive 1 24X DVDฑR/ฑRW Dual Layer Drive
Graphics NVIDIA Geforce GTX 460 1GB PCI-Express Graphics
Audio Sound card - Integrated
Ethernet Gigabit Ethernet
Power Supply 700W
Keyboard Xtreme Gear USB Keyboard
Mouse Xtreme Gear USB Mouse
Operating System Windows 7 Home Premium 64-bit
Special Features Coolermaster HAF 912 Gaming Tower

Trying to research it myself I kept coming to the conclusion that it was a ram or video card (driver or the card itself) problem but I'm not a troubleshooter and know just enough to know I don't know much. Please help if you can and let me know if you need more info.

My System SpecsSystem Spec
.

07 May 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Danny72170 View Post
Recently bought a new machine (my first with Windows 7) and have gotten a series of BSOD's. I've attached the dump info and other info requested in the sticky post on this forum.

Computer specs according to Newegg.com (where I bought the machine) are as follows:
CyberpowerPC
Model Gamer Xtreme 1093
Type Gaming
Processor Intel Core i7-960 3.2GHz
Processor Main Features 64 bit Quad-Core Processor
Memory 6GB (3x2GB) DDR3 1333
Hard Drive 1TB (1 x 1TB) SATA-II 3.0Gb/s 7200RPM HDD
Optical Drive 1 24X DVDฑR/ฑRW Dual Layer Drive
Graphics NVIDIA Geforce GTX 460 1GB PCI-Express Graphics
Audio Sound card - Integrated
Ethernet Gigabit Ethernet
Power Supply 700W
Keyboard Xtreme Gear USB Keyboard
Mouse Xtreme Gear USB Mouse
Operating System Windows 7 Home Premium 64-bit
Special Features Coolermaster HAF 912 Gaming Tower

Trying to research it myself I kept coming to the conclusion that it was a ram or video card (driver or the card itself) problem but I'm not a troubleshooter and know just enough to know I don't know much. Please help if you can and let me know if you need more info.


Hi Danny and welcome

Easy and straight forward. These crashes point to your MacAffee. Remove and replace it with Microsoft Security Essentials and the Windows firewall.


How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

http://www.microsoft.com/security_essentials/


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\JMH\Desktop\Windows_NT6_BSOD_jcgriff2\050611-24796-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02e05000 PsLoadedModuleList = 0xfffff800`0304ae90
Debug session time: Fri May  6 17:10:49.088 2011 (GMT-4)
System Uptime: 0 days 3:31:44.104
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880010888da, fffff88008211ab0, 0}

Probably caused by : mfehidk.sys ( mfehidk+d8da )

Followup: MachineOwner
---------
My System SpecsSystem Spec
07 May 2011   #3
Microsoft MVP

 
 

I was composing my post while JMH was posting. Please follow their directions first.

First, please open Device Manager and check under the Network Adapters section.
Right click on each of the following devices and select "Uninstall":
- Teredo
- ISATAP
- 6to4
- unknown

If needed, these devices will return when you reboot. In most cases they aren't needed and won't come back (so don't worry about them).

6 memory dumps from 25 Apr to 07 May 2011
3 different BSOD error codes
3 different causes are blamed - and 4 of the 6 are directly blaming your McAfee security software
The last 3 memory dumps are VERIFIER_ENABLED_VISTA_MINIDUMP's
Please be sure to STOP Driver Verifier from running (by selecting the "Delete existing settings" in the first screen)

To skip over all the extra info - my suspicion is that there's a corruption of your McAfee security program. Please do the following:
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:
Quote:
Code:

amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA) - Windows Update will take care of this
mfehidk.sys       Wed Oct 06 15:55:49 2010 (4CACD445)
mfewfpk.sys       Wed Oct 06 15:56:04 2010 (4CACD454)
GEARAspiWDM.sys   Mon May 18 08:17:04 2009 (4A1151C0)
mfenlfk.sys       Wed Oct 06 15:56:13 2010 (4CACD45D)
mfefirek.sys      Wed Oct 06 15:59:47 2010 (4CACD533)
mfeavfk.sys       Wed Oct 06 15:56:49 2010 (4CACD481)
cfwids.sys        Wed Oct 06 16:00:36 2010 (4CACD564)
mfeapfk.sys       Wed Oct 06 15:56:26 2010 (4CACD46A)
nvhda64v.sys      Thu Mar 03 10:59:02 2011 (4D6FBAC6)
nvhda64v.sys      Tue Mar 09 20:48:17 2010 (4B96FA61)
mferkdet.sys      Wed Oct 06 15:57:05 2010 (4CACD491)
nvlddmkm.sys      Mon Jun 14 00:53:52 2010 (4C15B5E0)
nvBridge.kmd      Mon Jun 14 00:50:31 2010 (4C15B517)
Rt64win7.sys      Fri Jan 21 02:34:00 2011 (4D3936E8)
hiber_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113) - This will be updated after Windows Update updates the dumpata.sys file.
hiber_atapi.sys   Mon Jul 13 19:19:47 2009 (4A5BC113) - This will be updated after Windows Update updates the atapi.sys file.
hiber_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F) - This will be updated after Windows Update updates the dumpfve.sys file.
http://www.carrona.org/dvrref.html#amdxata.sys
http://www.carrona.org/dvrref.html#mfehidk.sys
http://www.carrona.org/dvrref.html#mfewfpk.sys
http://www.carrona.org/dvrref.html#GEARAspiWDM.sys
http://www.carrona.org/dvrref.html#mfenlfk.sys
http://www.carrona.org/dvrref.html#mfefirek.sys
http://www.carrona.org/dvrref.html#mfeavfk.sys
http://www.carrona.org/dvrref.html#cfwids.sys
http://www.carrona.org/dvrref.html#mfeapfk.sys
http://www.carrona.org/dvrref.html#nvhda64v.sys
http://www.carrona.org/dvrref.html#nvhda64v.sys
http://www.carrona.org/dvrref.html#mferkdet.sys
http://www.carrona.org/dvrref.html#nvlddmkm.sys
http://www.carrona.org/dvrref.html#nvBridge.kmd
http://www.carrona.org/dvrref.html#Rt64win7.sys
http://www.carrona.org/dvrref.html#hiber_dumpata.sys
http://www.carrona.org/dvrref.html#hiber_atapi.sys
http://www.carrona.org/dvrref.html#hiber_dumpfve.sys
BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sat May  7 11:50:26.522 2011 (UTC - 4:00)
System Uptime: 0 days 1:00:36.538
Probably caused by : hardware ( afd!AfdTLCompleteBufferUserReceive+159 )
BUGCHECK_STR:  0x1E_c000001d
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
Bugcheck code 0000001E
Arguments ffffffff`c000001d fffff880`0ae14bc0 00000000`00000000 00000000`00000000
BiosVersion = V8.14
BiosReleaseDate = 11/02/2010
CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3208
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri May  6 17:10:49.088 2011 (UTC - 4:00)
System Uptime: 0 days 3:31:44.104
Probably caused by : mfehidk.sys ( mfehidk+d8da )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x3B
PROCESS_NAME:  wmpnetwk.exe
FAILURE_BUCKET_ID:  X64_0x3B_VRF_mfehidk+d8da
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`010888da fffff880`08211ab0 00000000`00000000
BiosVersion = V8.14
BiosReleaseDate = 11/02/2010
CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3208
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue May  3 20:30:28.443 2011 (UTC - 4:00)
System Uptime: 0 days 1:45:41.443
Probably caused by : mfehidk.sys ( mfehidk+d8de )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x3B
PROCESS_NAME:  nvSCPAPISvr.ex
FAILURE_BUCKET_ID:  X64_0x3B_VRF_mfehidk+d8de
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`0108d8de fffff880`07892ab0 00000000`00000000
BiosVersion = V8.14
BiosReleaseDate = 11/02/2010
CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3208
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Apr 29 18:33:47.585 2011 (UTC - 4:00)
System Uptime: 0 days 0:47:44.710
Probably caused by : mfehidk.sys ( mfehidk+d8da )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  mcshield.exe
FAILURE_BUCKET_ID:  X64_0x3B_mfehidk+d8da
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`011628da fffff880`0906fb10 00000000`00000000
BiosVersion = V8.14
BiosReleaseDate = 11/02/2010
CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3208
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Apr 26 15:54:02.508 2011 (UTC - 4:00)
System Uptime: 0 days 5:12:22.524
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by : mfehidk.sys ( mfehidk+48204 )
BUGCHECK_STR:  0x4E_2
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  rift.exe
FAILURE_BUCKET_ID:  X64_0x4E_2_mfehidk+48204
Bugcheck code 0000004E
Arguments 00000000`00000002 00000000`0018301a 00000000`001bffff 00000000`00000001
BiosVersion = V8.14
BiosReleaseDate = 11/02/2010
CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3208
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Apr 25 19:00:51.728 2011 (UTC - 4:00)
System Uptime: 0 days 4:48:48.744
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c
Bugcheck code 0000004E
Arguments 00000000`00000099 00000000`0016601a 00000000`00000002 00000000`00000001
BiosVersion = V8.14
BiosReleaseDate = 11/02/2010
CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3208
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
  
My System SpecsSystem Spec
.


07 May 2011   #4

Windows Home Premium 64 bit
 
 

Thank you. I've followed your instructions. Hopefully this will fix the problem with the BSOD's.

I would have never guessed the antivirus program was the problem.

I do have another problem but it's less severe than the BSOD's so while I have you here. When I turn the computer on it loads up fine until after the screen saying starting windows and then the only thing that will come up is the wallpaper. No taskbar or icons. I can get around this by hitting the sleep button on my keyboard and letting it go into sleep mode. Then when I wake it up it comes up to the desktop like normal. Not too big of a deal compared to my other troubles but I was wondering if there's a setting in Windows or something else making it load Windows but only show the wallpaper and nothing else.
My System SpecsSystem Spec
07 May 2011   #5

Windows Home Premium 64 bit
 
 

A couple more questions. I downloaded the Microsoft Security Essentials and I'm running a scan with it before I redownload Mcafee.

First question: I Mcafee necessary if I have MSE?
Second Question: Can both run together? Or should I uninstall MSE before reinstalling Mcafee?
My System SpecsSystem Spec
07 May 2011   #6
Microsoft MVP

 
 

NEVER run 2 antivirus (or firewalls) at the same time!!!

Update the drivers that I suggested in my previous post. In particular, update the video, storage, and chipset drivers. If the problem still happens, post back and we'll try other stuff.
My System SpecsSystem Spec
07 May 2011   #7

Windows Home Premium 64 bit
 
 

Can I run MSE as my antivirus or should I reinstall macafee? If MSE is fine then I assume the drivers related to macafee in your previous post are unnecessary, correct? Also, are the dates listed in the links for the drivers the latest version?
My System SpecsSystem Spec
07 May 2011   #8
Microsoft MVP

 
 

I prefer MSE myself (and run it on all of my systems)
If you stay with MSE, then the McAfee drivers are unneeded and can be removed (using the tool I suggested).

As for the dates, drivers aren't usually listed by date - rather they're listed by the package/vefsion that they're installing. The individual drivers within the package can have different dates - so it's important to be sure that you get the latest package.
My System SpecsSystem Spec
09 May 2011   #9

Windows Home Premium 64 bit
 
 
New BSOD

Got another BSOD today (5/9). I've removed macafee including using the removal tool like you said and reinstalled the drivers (all of them I think). I've enclosed a new crash report zip file that includes today's crash. The blue screen came up with a different error than what was usually coming up (PFN List Corrupt instead of System Service Exception)
My System SpecsSystem Spec
09 May 2011   #10
Microsoft MVP

 
 

This memory dump still blames a system service (it's in the stack text), so I have to wonder if we've fixed things.
There is (IMO) still a hint of networking in the dump files, so I'd have to wonder about your networking card/drivers.

3 things to try (try the last one first):
- updating your networking drivers from the Realtek website: Realtek
- try another network card (they're relatively cheap, about $15 at most major US retailers). Besides, it's always good to have a spare on hand in case your current card dies.
- running Driver Verifier according to these instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050911-16156-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon May  9 14:58:16.885 2011 (UTC - 4:00)
System Uptime: 0 days 3:48:43.885
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  rift.exe
FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c
Bugcheck code 0000004E
Arguments 00000000`00000099 00000000`0006f2a7 00000000`00000002 00000000`0006f1a6
BiosVersion = V8.14
BiosReleaseDate = 11/02/2010
CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3208
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
  
My System SpecsSystem Spec
Reply

 Multiple BSOD's on new machine




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