Windows 7: BSOD w/ Minidump file

Stockmoose16 · 08 May 2011

I'm having trouble with my Win 7 32 bit BSODing. It appears that whenever it goes to sleep, the computer fails to wake up and blue screens. I've updated the bios and the graphics drivers.

I'm not 100% confident that the sleep function is the root cause of the BSOD, but it will happen every time I hit the sleep button.

I've attached the latest Minidump file in hopes that someone can analyze and tell me how to fix the issue.

Jonathan_King · 08 May 2011

Hello,

Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

If the BSODs persist, run driver verifier: Driver Verifier - Enable and Disable

When verifier has cause a BSOD, upload a jcgriff2 report: http://www.sevenforums.com/crashes-d...tructions.html

...Summary of the dumps:

Code:


Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sun May  8 01:38:02.515 2011 (UTC - 4:00)
System Uptime: 0 days 0:32:54.187
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for USBPORT.SYS - 
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xFE_usbhub+1cb09
BiosReleaseDate = 07/25/2007
SystemProductName = A13G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Stockmoose16 · 08 May 2011

Quote: Originally Posted by Jonathan_King

Hello,

Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

If the BSODs persist, run driver verifier: Driver Verifier - Enable and Disable

When verifier has cause a BSOD, upload a jcgriff2 report: http://www.sevenforums.com/crashes-d...tructions.html

...Summary of the dumps:

Code:


Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sun May  8 01:38:02.515 2011 (UTC - 4:00)
System Uptime: 0 days 0:32:54.187
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for USBPORT.SYS - 
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xFE_usbhub+1cb09
BiosReleaseDate = 07/25/2007
SystemProductName = A13G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

I followed all of your above instructions and am still receiving BSODs. After installing SP1 and still getting blue screens, I turned on driver verifier. When I did so and restarted, my computer would not boot all the way to my home screen. It'd get past the bios screen, then blue screen, then restart.

I've created a JCgriff2 report, as well as a System Health Report. I've attached both items to this post. Any clue what's causing this problem? If it's failing on start up with the driver verifier turned on, I imagine it's a driver issue. I assume someone more knowledgeable will be able to look at the reports and give me a more concrete answer.

Jonathan_King · 09 May 2011

I found a long string of these errors:

Code:

Event[665]:
  Log Name: System
  Source: Disk
  Date: 2011-05-08T14:25:57.801
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Stockmoose16-PC
  Description: 
The driver detected a controller error on \Device\Harddisk0\DR0.

Event[971]:
  Log Name: System
  Source: nvstor
  Date: 2011-05-08T09:52:14.931
  Event ID: 129
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Stockmoose16-PC
  Description: 
Reset to device, \Device\RaidPort0, was issued.

To me, that suggests a motherboard/driver issue, or more likely, a bad hard drive. Test with SeaTools: SeaTools for Windows | Seagate

Also, open a command prompt and run:

Code:

chkdsk /r

Let us know the results of both.

I also found this error:

Code:

Event[1062]:
  Log Name: System
  Source: Application Popup
  Date: 2011-05-08T09:41:40.000
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Stockmoose16-PC
  Description: 
Application popup: avgmfapx.exe - Application Error : The instruction at  0x6B038C05 referenced memory at 0x6B038C05. The required data was not  placed into memory because of an I/O error status of 0xc0000185.

Click on OK to terminate the program

That is most likely related to the hard drive/controller issue, but just make sure the program is completely up-to-date.

Windows 7: BSOD w/ Minidump file

BSOD w/ Minidump file problems?