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Windows 7: Window 7 stop responding... :( Help!


09 May 2011   #1

Window 7 Ultimate x32
 
 
Window 7 stop responding... :( Help!

Hey guy...I'm a newbie here....
and I've some problem with my dell inspiron laptop...

While I using it...It become stop responding....and I can only move the mouse...anything else is stop....I can't even use ctrl Alt Delete...the only thing i can do is to remove the battery... .....

PS: when this happen...I've check the hardisk light...but it's seem like no problem...
I've check the virus...and i find nothing....
I've check the driver...but also nothing...

Help me please....

my enligsh is not good...sorry...
Thx in advance...


My System SpecsSystem Spec
.

09 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tengty View Post
Hey guy...I'm a newbie here....
and I've some problem with my dell inspiron laptop...

While I using it...It become stop responding....and I can only move the mouse...anything else is stop....I can't even use ctrl Alt Delete...the only thing i can do is to remove the battery... .....

PS: when this happen...I've check the hardisk light...but it's seem like no problem...
I've check the virus...and i find nothing....
I've check the driver...but also nothing...

Help me please....

my enligsh is not good...sorry...
Thx in advance...

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
09 May 2011   #3

Window 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by tengty View Post
Hey guy...I'm a newbie here....
and I've some problem with my dell inspiron laptop...

While I using it...It become stop responding....and I can only move the mouse...anything else is stop....I can't even use ctrl Alt Delete...the only thing i can do is to remove the battery... .....

PS: when this happen...I've check the hardisk light...but it's seem like no problem...
I've check the virus...and i find nothing....
I've check the driver...but also nothing...

Help me please....

my enligsh is not good...sorry...
Thx in advance...

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
Here what I see .. .. .

Event ID: 1
Source: LMS Service cannot connect to Intel(R) MEI driver
My System SpecsSystem Spec
.


09 May 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tengty View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by tengty View Post
Hey guy...I'm a newbie here....
and I've some problem with my dell inspiron laptop...

While I using it...It become stop responding....and I can only move the mouse...anything else is stop....I can't even use ctrl Alt Delete...the only thing i can do is to remove the battery... .....

PS: when this happen...I've check the hardisk light...but it's seem like no problem...
I've check the virus...and i find nothing....
I've check the driver...but also nothing...

Help me please....

my enligsh is not good...sorry...
Thx in advance...

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.


Here what I see .. .. .

Event ID: 1
Source: LMS Service cannot connect to Intel(R) MEI driver


read here LMS Service cannot connect to Intel(R) MEI driver - Microsoft Answers


An easy google for either of us
My System SpecsSystem Spec
09 May 2011   #5

Window 7 Ultimate x32
 
 

and here the other....

Event ID: 46
Source: volmg
My System SpecsSystem Spec
09 May 2011   #6

XP
 
 
Dell Support

It can be very frustrating to have a freezing computer, I am sorry to know about it.

You can try running the hardware diagnostics first to make sure there is no hardware that is causing this issue.
Follow the link below to know how to run hardware diagnostics on your system.

Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers - KB Article - 300428 | Dell

Let me know if all the tests pass, I will be glad to assist you further.

-Niranjan
My System SpecsSystem Spec
09 May 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tengty View Post
and here the other....

Event ID: 46
Source: volmg

You can check here to see which one most closely fits your situation. event id 6 source volmg - Google Search

Let us know if you need help
My System SpecsSystem Spec
10 May 2011   #8

Window 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by NiranjanatDell View Post
It can be very frustrating to have a freezing computer, I am sorry to know about it.

You can try running the hardware diagnostics first to make sure there is no hardware that is causing this issue.
Follow the link below to know how to run hardware diagnostics on your system.

Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers - KB Article - 300428 | Dell

Let me know if all the tests pass, I will be glad to assist you further.

-Niranjan
Hey bro...I've check it and found no problem....everything is pass....
so now what i'm gonna do?
My System SpecsSystem Spec
10 May 2011   #9

Win 8 Release candidate 8400
 
 

We gave you two direct reposnse to the event ID's you got did you try the proposed solution?

If so what happened? did you get an error, did it not apply correctly. We need a lot more information before we can be useful

If you havent please fill in your system specs so we know what hardware we are dealing with


Ken
My System SpecsSystem Spec
10 May 2011   #10

Window 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
We gave you two direct reposnse to the event ID's you got did you try the proposed solution?

If so what happened? did you get an error, did it not apply correctly. We need a lot more information before we can be useful

If you havent please fill in your system specs so we know what hardware we are dealing with


Ken

Display TechnologyTFT with LED backlight
Screen size15.6 in
Screen Resolution1366x768


Intel Core i5-430M CPU (2.40GHz)
4GB RAM
ATI Mobility Radeon HD 5470 (1GB)
500GB Toshiba HD 5400RPM
Windows 7 Ultimate 32-bit
My System SpecsSystem Spec
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 Window 7 stop responding... :( Help!




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