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Windows 7: BSOD on Startup sometimes


09 May 2011   #1

Windows 7 Home 64bit
 
 
BSOD on Startup sometimes

Hi all, I got a BSOD on startup last week, at that time I ran Windows startup repair and it fixed it but now it's happened again. This time I managed to get the details shown below:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 74
BCP1: 0000000000000002
BCP2: FFFFF8800697AB20
BCP3: 0000000000000002
BCP4: FFFFFFFFC000014D
OS Version: 6_1_7600
Service Pack: 0_0

Can anyone help me please?

I can give your more info if you need it, thanks.

- x86 (32-bit) or x64 ? 64 BIT
- the original installed OS on the system? Original
- an OEM or full retail version? Purchased from retailer
- What is the age of system (hardware) 1 year
- What is the age of OS installation 1 year

EDIT: Put the neccessary information needed. Shouldn't have overlooked the sticky, sorry.


My System SpecsSystem Spec
.

09 May 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Welcome to Seven Forums.


Have you used a registry cleaner?

If yes, then try a system restore to before your crash started.
How to Do a System Restore in Windows 7



Uninstall Daemon Tools. It's driver, SPTD, is known to cause problems in Windows 7. Once it's removed, run the SPTD removal tool.
DuplexSecure


Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)


Do you have an Anti-Virus installed?


Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 74, {2, fffff8800697ab20, 2, ffffffffc000014d}
Probably caused by : ntkrnlmp.exe ( nt!CmpLoadHiveThread+23a )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BAD_SYSTEM_CONFIG_INFO (74)
Can indicate that the SYSTEM hive loaded by the osloader/NTLDR
was corrupt.  This is unlikely, since the osloader will check
a hive to make sure it isn't corrupt after loading it.
It can also indicate that some critical registry keys and values
are not present.  (i.e. somebody used regedt32 to delete something
that they shouldn't have)  Booting from LastKnownGood may fix
the problem, but if someone is persistent enough in mucking with
the registry they will need to reinstall or use the Emergency
Repair Disk.
Arguments:
Arg1: 0000000000000002, (reserved)
Arg2: fffff8800697ab20, (reserved)
Arg3: 0000000000000002, (reserved)
Arg4: ffffffffc000014d, usually the NT status code.
Debugging Details:
------------------
 
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x74
PROCESS_NAME:  System
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff8000373862a to fffff800032b9740
STACK_TEXT:  
fffff880`0697aa68 fffff800`0373862a : 00000000`00000074 00000000`00000002 fffff880`0697ab20 00000000`00000002 : nt!KeBugCheckEx
fffff880`0697aa70 fffff800`0355c7c6 : 00000000`026340f3 fffffa80`0477d060 00000000`00000080 fffffa80`039db040 : nt!CmpLoadHiveThread+0x23a
fffff880`0697ad40 fffff800`03297c26 : fffff800`03433e80 fffffa80`0477d060 fffff800`03441c40 fffff880`0124f810 : nt!PspSystemThreadStartup+0x5a
fffff880`0697ad80 00000000`00000000 : fffff880`0697b000 fffff880`06975000 fffff880`0697a3a0 00000000`00000000 : nt!KxStartSystemThread+0x16
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!CmpLoadHiveThread+23a
fffff800`0373862a cc              int     3
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  nt!CmpLoadHiveThread+23a
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4cc791bd
FAILURE_BUCKET_ID:  X64_0x74_nt!CmpLoadHiveThread+23a
BUCKET_ID:  X64_0x74_nt!CmpLoadHiveThread+23a
Followup: MachineOwner
---------
3: kd> lmntsm
start             end                 module name
fffff880`00e2f000 fffff880`00e86000   ACPI     ACPI.sys     Tue Jul 14 07:19:34 2009 (4A5BC106)
fffff880`02d06000 fffff880`02d90000   afd      afd.sys      Tue Jul 14 07:21:40 2009 (4A5BC184)
fffff880`03f4f000 fffff880`03f64000   amdppm   amdppm.sys   Tue Jul 14 07:19:25 2009 (4A5BC0FD)
fffff880`011d8000 fffff880`011e3000   amdxata  amdxata.sys  Sat Mar 20 00:18:18 2010 (4BA3A3CA)
fffff880`011a5000 fffff880`011ae000   atapi    atapi.sys    Tue Jul 14 07:19:47 2009 (4A5BC113)
fffff880`011ae000 fffff880`011d8000   ataport  ataport.SYS  Tue Jul 14 07:19:52 2009 (4A5BC118)
fffff880`07202000 fffff880`079bd000   atikmdag atikmdag.sys Thu Aug 26 09:47:22 2010 (4C75C7AA)
fffff880`03f6d000 fffff880`03fb7000   atikmpag atikmpag.sys Thu Aug 26 09:20:56 2010 (4C75C178)
fffff880`013f3000 fffff880`013fa000   Beep     Beep.SYS     Tue Jul 14 08:00:13 2009 (4A5BCA8D)
fffff880`03f18000 fffff880`03f29000   blbdrive blbdrive.sys Tue Jul 14 07:35:59 2009 (4A5BC4DF)
fffff880`01060000 fffff880`0108a000   cdrom    cdrom.sys    Tue Jul 14 07:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Tue Jul 14 09:32:13 2009 (4A5BE01D)
fffff880`01200000 fffff880`01230000   CLASSPNP CLASSPNP.SYS Tue Jul 14 07:19:58 2009 (4A5BC11E)
fffff880`00ce6000 fffff880`00d44000   CLFS     CLFS.SYS     Tue Jul 14 07:19:57 2009 (4A5BC11D)
fffff880`014b5000 fffff880`01528000   cng      cng.sys      Tue Jul 14 07:49:40 2009 (4A5BC814)
fffff880`017f1000 fffff880`017ff000   crashdmp crashdmp.sys Tue Jul 14 08:01:01 2009 (4A5BCABD)
fffff880`03efa000 fffff880`03f18000   dfsc     dfsc.sys     Tue Jul 14 07:23:44 2009 (4A5BC200)
fffff880`03eeb000 fffff880`03efa000   discache discache.sys Tue Jul 14 07:37:18 2009 (4A5BC52E)
fffff880`015c9000 fffff880`015df000   disk     disk.sys     Tue Jul 14 07:19:57 2009 (4A5BC11D)
fffff880`02c52000 fffff880`02c95000   dtsoftbus01 dtsoftbus01.sys Wed Dec 22 18:19:28 2010 (4D11D0B0)
fffff880`015eb000 fffff880`015f4000   dump_atapi dump_atapi.sys Tue Jul 14 07:19:47 2009 (4A5BC113)
fffff880`015df000 fffff880`015eb000   dump_dumpata dump_dumpata.sys Tue Jul 14 07:19:47 2009 (4A5BC113)
fffff880`013e0000 fffff880`013f3000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 07:21:51 2009 (4A5BC18F)
fffff880`0104c000 fffff880`01060000   fileinfo fileinfo.sys Tue Jul 14 07:34:25 2009 (4A5BC481)
fffff880`01000000 fffff880`0104c000   fltmgr   fltmgr.sys   Tue Jul 14 07:19:59 2009 (4A5BC11F)
fffff880`01539000 fffff880`01543000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 07:19:45 2009 (4A5BC111)
fffff880`01400000 fffff880`0143a000   fvevol   fvevol.sys   Sat Sep 26 10:34:26 2009 (4ABD7DB2)
fffff880`0168b000 fffff880`016d5000   fwpkclnt fwpkclnt.sys Tue Jul 14 07:21:08 2009 (4A5BC164)
fffff800`03200000 fffff800`03249000   hal      hal.dll      Tue Jul 14 09:27:36 2009 (4A5BDF08)
fffff880`017e8000 fffff880`017f1000   hwpolicy hwpolicy.sys Tue Jul 14 07:19:22 2009 (4A5BC0FA)
fffff800`00bc9000 fffff800`00bd3000   kdcom    kdcom.dll    Sat Feb 05 20:21:45 2011 (4D4D40D9)
fffff880`0149b000 fffff880`014b5000   ksecdd   ksecdd.sys   Tue Jul 14 07:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Fri Dec 11 14:03:32 2009 (4B21E0B4)
fffff880`00cc5000 fffff880`00cd2000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 09:29:09 2009 (4A5BDF65)
fffff880`0118b000 fffff880`011a5000   mountmgr mountmgr.sys Tue Jul 14 07:19:54 2009 (4A5BC11A)
fffff880`0108a000 fffff880`010bb000   MpFilter MpFilter.sys Wed Sep 15 08:19:28 2010 (4C901110)
fffff880`02cbf000 fffff880`02cca000   Msfs     Msfs.SYS     Tue Jul 14 07:19:47 2009 (4A5BC113)
fffff880`00e86000 fffff880`00e90000   msisadrv msisadrv.sys Tue Jul 14 07:19:26 2009 (4A5BC0FE)
fffff880`0143d000 fffff880`0149b000   msrpc    msrpc.sys    Tue Jul 14 07:21:32 2009 (4A5BC17C)
fffff880`03ee0000 fffff880`03eeb000   mssmbios mssmbios.sys Tue Jul 14 07:31:10 2009 (4A5BC3BE)
fffff880`016e4000 fffff880`016f6000   mup      mup.sys      Tue Jul 14 07:23:45 2009 (4A5BC201)
fffff880`016f6000 fffff880`017e8000   ndis     ndis.sys     Tue Jul 14 07:21:40 2009 (4A5BC184)
fffff880`02c26000 fffff880`02c35000   netbios  netbios.sys  Tue Jul 14 08:09:26 2009 (4A5BCCB6)
fffff880`02d90000 fffff880`02dd5000   netbt    netbt.sys    Tue Jul 14 07:21:28 2009 (4A5BC178)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Fri Apr 09 10:43:59 2010 (4BBE946F)
fffff880`02cca000 fffff880`02cdb000   Npfs     Npfs.SYS     Tue Jul 14 07:19:48 2009 (4A5BC114)
fffff880`03ed4000 fffff880`03ee0000   nsiproxy nsiproxy.sys Tue Jul 14 07:21:02 2009 (4A5BC15E)
fffff800`03249000 fffff800`03826000   nt       ntkrnlmp.exe Wed Oct 27 10:43:09 2010 (4CC791BD)
fffff880`0123e000 fffff880`013e0000   Ntfs     Ntfs.sys     Fri Mar 11 11:39:25 2011 (4D79996D)
fffff880`015f4000 fffff880`015fd000   Null     Null.SYS     Tue Jul 14 07:19:37 2009 (4A5BC109)
fffff880`02c00000 fffff880`02c26000   pacer    pacer.sys    Tue Jul 14 08:09:41 2009 (4A5BCCC5)
fffff880`010ee000 fffff880`01103000   partmgr  partmgr.sys  Tue Jul 14 07:19:58 2009 (4A5BC11E)
fffff880`010bb000 fffff880`010ee000   pci      pci.sys      Tue Jul 14 07:19:51 2009 (4A5BC117)
fffff880`01174000 fffff880`0117b000   pciide   pciide.sys   Tue Jul 14 07:19:49 2009 (4A5BC115)
fffff880`0117b000 fffff880`0118b000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 07:19:48 2009 (4A5BC114)
fffff880`01528000 fffff880`01539000   pcw      pcw.sys      Tue Jul 14 07:19:27 2009 (4A5BC0FF)
fffff880`00cd2000 fffff880`00ce6000   PSHED    PSHED.dll    Tue Jul 14 09:32:23 2009 (4A5BE027)
fffff880`03e83000 fffff880`03ed4000   rdbss    rdbss.sys    Tue Jul 14 07:24:09 2009 (4A5BC219)
fffff880`011f3000 fffff880`011fc000   RDPCDD   RDPCDD.sys   Tue Jul 14 08:16:34 2009 (4A5BCE62)
fffff880`00ff3000 fffff880`00ffc000   rdpencdd rdpencdd.sys Tue Jul 14 08:16:34 2009 (4A5BCE62)
fffff880`00df7000 fffff880`00e00000   rdprefmp rdprefmp.sys Tue Jul 14 08:16:35 2009 (4A5BCE63)
fffff880`0158f000 fffff880`015c9000   rdyboost rdyboost.sys Tue Jul 14 07:34:34 2009 (4A5BC48A)
fffff880`03e69000 fffff880`03e83000   SCDEmu   SCDEmu.SYS   Mon Apr 12 16:52:25 2010 (4BC2DF49)
fffff880`00e00000 fffff880`00e2f000   SCSIPORT SCSIPORT.SYS Tue Jul 14 08:01:04 2009 (4A5BCAC0)
fffff880`02c35000 fffff880`02c52000   serial   serial.sys   Tue Jul 14 08:00:40 2009 (4A5BCAA8)
fffff880`016dd000 fffff880`016e4000   speedfan speedfan.sys Sun Sep 24 21:26:48 2006 (45168798)
fffff880`016d5000 fffff880`016dd000   spldr    spldr.sys    Tue May 12 00:56:27 2009 (4A0858BB)
fffff880`00ec4000 fffff880`00fea000   sptd     sptd.sys     Mon Oct 12 04:55:14 2009 (4AD24632)
fffff880`01803000 fffff880`01a00000   tcpip    tcpip.sys    Mon Jun 14 11:39:04 2010 (4C15A458)
fffff880`02cf9000 fffff880`02d06000   TDI      TDI.SYS      Tue Jul 14 07:21:18 2009 (4A5BC16E)
fffff880`02cdb000 fffff880`02cf9000   tdx      tdx.sys      Tue Jul 14 07:21:15 2009 (4A5BC16B)
fffff880`02dde000 fffff880`02df2000   termdd   termdd.sys   Tue Jul 14 08:16:36 2009 (4A5BCE64)
fffff880`03f29000 fffff880`03f4f000   tunnel   tunnel.sys   Tue Jul 14 08:09:37 2009 (4A5BCCC1)
fffff880`00e90000 fffff880`00e9d000   vdrvroot vdrvroot.sys Tue Jul 14 08:01:31 2009 (4A5BCADB)
fffff880`01230000 fffff880`0123e000   vga      vga.sys      Tue Jul 14 07:38:47 2009 (4A5BC587)
fffff880`00e9d000 fffff880`00ec2000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 07:38:51 2009 (4A5BC58B)
fffff880`01103000 fffff880`01118000   volmgr   volmgr.sys   Tue Jul 14 07:19:57 2009 (4A5BC11D)
fffff880`01118000 fffff880`01174000   volmgrx  volmgrx.sys  Tue Jul 14 07:20:33 2009 (4A5BC141)
fffff880`01543000 fffff880`0158f000   volsnap  volsnap.sys  Tue Jul 14 07:20:08 2009 (4A5BC128)
fffff880`02c95000 fffff880`02cb0000   wanarp   wanarp.sys   Tue Jul 14 08:10:21 2009 (4A5BCCED)
fffff880`011e3000 fffff880`011f3000   watchdog watchdog.sys Tue Jul 14 07:37:35 2009 (4A5BC53F)
fffff880`00d44000 fffff880`00de8000   Wdf01000 Wdf01000.sys Tue Jul 14 07:22:07 2009 (4A5BC19F)
fffff880`00de8000 fffff880`00df7000   WDFLDR   WDFLDR.SYS   Tue Jul 14 07:19:54 2009 (4A5BC11A)
fffff880`02dd5000 fffff880`02dde000   wfplwf   wfplwf.sys   Tue Jul 14 08:09:26 2009 (4A5BCCB6)
fffff880`03f64000 fffff880`03f6d000   wmiacpi  wmiacpi.sys  Tue Jul 14 07:31:02 2009 (4A5BC3B6)
fffff880`00fea000 fffff880`00ff3000   WMILIB   WMILIB.SYS   Tue Jul 14 07:19:51 2009 (4A5BC117)
My System SpecsSystem Spec
09 May 2011   #3

Windows 7 Home 64bit
 
 

Hi, I have a registry cleaner (CCleaner) which I use fairly often. I do have an anti virus installed (MSE) so I was surprised that the report said I never, not sure why it did that.

I will uninstall Daemon tools and install the service pack. Is it these two that are causing the problems?

Thanks for the response.
My System SpecsSystem Spec
.


09 May 2011   #4

Windows 7 Ultimate x86
 
 

Quote   Quote: Originally Posted by snowmang View Post
I do have an anti virus installed (MSE) so I was surprised that the report said I never, not sure why it did that.
I had several cases where MSE wouldn't show up correctly.
The easiest way to solve that would be to completely un-install and re-install MSE

How to manually uninstall Microsoft Security Essentials if you cannot uninstall it by using the Add or Remove Programs item

-DG
My System SpecsSystem Spec
09 May 2011   #5

Windows 7 Home 64bit
 
 

I'm having trouble installing SP1, the update keeps failing and I get the code 80070017. Anyone know how I can get past this?
My System SpecsSystem Spec
09 May 2011   #6

Windows 7 Ultimate x86
 
 

Error 80070017 usually means you had a failed CRC (cyclic redundancy check) which points either to a corrupted download or a damaged Storage system (HDD, HDD-driver HDD -cable, HDD subsystem etc.)

If the installation via Windows update fails, you could try to download the install file for SP1 here:

Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

-DG
My System SpecsSystem Spec
09 May 2011   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by snowmang View Post
I'm having trouble installing SP1, the update keeps failing and I get the code 80070017. Anyone know how I can get past this?
Quote   Quote: Originally Posted by SledgeDG View Post
Error 80070017 usually means you had a failed CRC (cyclic redundancy check) which points either to a corrupted download or a damaged Storage system (HDD, HDD-driver HDD -cable, HDD subsystem etc.)

If the installation via Windows update fails, you could try to download the install file for SP1 here:

Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

-DG

Can you fill in your 'System Specs' this will help anyone with the hardware issues.

The SP1 installation errors mentioned by SledgeDG can be caused by hardware or drivers, your drivers are up to date so let's run the hardware tests.

Run a Disk Check on your OS drive.

Then run the manufacturer HDD scanning tools, like these listed below but find the one for your HDD.

Western Digital Lifeguard – Quick Test and Extended Test
Seagate SeaTools – Short Drive Self Test and Long Drive Self Test
Samsung ES tools – Drive Diagnostic test

Run the short and long tests, the long test may take several hours but must be done.
Report the test results here.
My System SpecsSystem Spec
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