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Windows 7: Very frequent BSODs


10 May 2011   #1

Windows 7 Ultimate x64
 
 
Very frequent BSODs

So I'd like some help, as I've been getting Blue Screens all the time.

My OS is Windows 7 Ultimate x64, it's the original OS on the system, and it's an OEM version. The hardware is 1 year old, as is the OS.

Whatever help you guys could give me would be entirely appreciated!

My System SpecsSystem Spec
.

10 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by silever731 View Post
So I'd like some help, as I've been getting Blue Screens all the time.

My OS is Windows 7 Ultimate x64, it's the original OS on the system, and it's an OEM version. The hardware is 1 year old, as is the OS.

Whatever help you guys could give me would be entirely appreciated!
At least 5 point to your Smantec. (SRTSP64.SYS) Remove and replace with Microsoft security essentials.

Norton 360 How to uninstall

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support


http://www.microsoft.com/security_essentials/


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\050911-25459-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02a58000 PsLoadedModuleList = 0xfffff800`02c95e50
Debug session time: Tue May 10 01:12:45.469 2011 (GMT-4)
System Uptime: 0 days 0:07:40.045
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a009953000, 1, fffff80002abf494, 0}

Unable to load image \SystemRoot\System32\Drivers\N360x64\0403000.005\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS

Could not read faulting driver name
Probably caused by : SRTSP64.SYS ( SRTSP64+36fcc )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a009953000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff80002abf494, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d000e0
 fffff8a009953000 

FAULTING_IP: 
nt!memmove+64
fffff800`02abf494 488901          mov     qword ptr [rcx],rax

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  wlanext.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff8800697f560 -- (.trap 0xfffff8800697f560)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8a009953000
rdx=000000e00aa45be0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002abf494 rsp=fffff8800697f6f8 rbp=fffffa8001e3ff20
 r8=0000000000000000  r9=ffffffffffffdc84 r10=000008d202040103
r11=fffff8a009940420 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!memmove+0x64:
fffff800`02abf494 488901          mov     qword ptr [rcx],rax ds:a600:fffff8a0`09953000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002b48f14 to fffff80002ac8740

STACK_TEXT:  
fffff880`0697f3f8 fffff800`02b48f14 : 00000000`00000050 fffff8a0`09953000 00000000`00000001 fffff880`0697f560 : nt!KeBugCheckEx
fffff880`0697f400 fffff800`02ac682e : 00000000`00000001 00000000`00001000 00000000`00001000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x42837
fffff880`0697f560 fffff800`02abf494 : fffff800`02de3c51 00000000`00001000 00000000`00000000 fffffa80`01e48390 : nt!KiPageFault+0x16e
fffff880`0697f6f8 fffff800`02de3c51 : 00000000`00001000 00000000`00000000 fffffa80`01e48390 00000000`00001000 : nt!memmove+0x64
fffff880`0697f700 fffff800`02de37d2 : 00000000`00040000 fffff8a0`09940420 00000000`00001000 00000000`00001000 : nt!CcCopyBytesToUserBuffer+0x41
fffff880`0697f740 fffff880`012b2d28 : fffff880`00000000 00000000`00000005 fffffa80`00001000 fffffa80`00001001 : nt!CcCopyRead+0x1a2
fffff880`0697f800 fffff880`010c40c8 : fffffa80`01e3ff20 fffffa80`01e48328 00000000`00001000 00000000`00000001 : Ntfs!NtfsCopyReadA+0x1a8
fffff880`0697f9d0 fffff880`010c7c2a : fffff880`0697fac8 fffffa80`05eebc03 fffff880`0697fb00 00000000`00000000 : fltmgr!FltpPerformFastIoCall+0x88
fffff880`0697fa30 fffff880`010d5130 : 00000000`00000004 00000000`00000000 fffffa80`01e3ff20 00000000`00000000 : fltmgr!FltpPassThroughFastIo+0xda
fffff880`0697fa70 fffff880`04762fcc : fffffa80`01e48260 fffff880`010c7af5 00000000`00000001 fffff8a0`08c40360 : fltmgr!FltReadFile+0x260
fffff880`0697fb50 fffffa80`01e48260 : fffff880`010c7af5 00000000`00000001 fffff8a0`08c40360 fffff8a0`09940420 : SRTSP64+0x36fcc
fffff880`0697fb58 fffff880`010c7af5 : 00000000`00000001 fffff8a0`08c40360 fffff8a0`09940420 fffff880`00000004 : 0xfffffa80`01e48260
fffff880`0697fb60 fffff880`0477a1c5 : 00000000`00000000 00000000`00000000 00000000`00006000 fffff880`066a41ec : fltmgr!FltpFreeIrpCtrl+0x145
fffff880`0697fbb0 00000000`00000000 : 00000000`00000000 00000000`00006000 fffff880`066a41ec fffff8a0`098eb010 : SRTSP64+0x4e1c5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SRTSP64+36fcc
fffff880`04762fcc ??              ???

SYMBOL_STACK_INDEX:  a

SYMBOL_NAME:  SRTSP64+36fcc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SRTSP64

IMAGE_NAME:  SRTSP64.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4b85bd61

FAILURE_BUCKET_ID:  X64_0x50_SRTSP64+36fcc

BUCKET_ID:  X64_0x50_SRTSP64+36fcc

Followup: MachineOwner
---------
My System SpecsSystem Spec
11 May 2011   #3

Windows 7 Ultimate x64
 
 

Alright, I've removed my Norton Security Suite, and replaced it with Essentials. However, the same problems are still happening.
My System SpecsSystem Spec
.


11 May 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by silever731 View Post
Alright, I've removed my Norton Security Suite, and replaced it with Essentials. However, the same problems are still happening.
Can we get the newest DMP files uploaded to examine?
My System SpecsSystem Spec
12 May 2011   #5

Windows 7 Ultimate x64
 
 

I got all of the dump files here. I wasn't able to run another performance report, though.
My System SpecsSystem Spec
Reply

 Very frequent BSODs




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