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Windows 7: Black screen crash & restarts, no BSOD

15 May 2011   #21
Bowater

Windows 7
 
 

your guess is as good as mine, i followed the guide and this is what happened.


My System SpecsSystem Spec
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16 May 2011   #22
Bowater

Windows 7
 
 

I'm never going to try to update may bios with a cd again, my laptop won't play ball with it! So i did it by usb, this time used the the switch /nic which is something to do with networking. The reason i did that was because of the BSOD which pointed to NETIO.SYS. I'll let you know if it crashs again.
My System SpecsSystem Spec
16 May 2011   #23
Bowater

Windows 7
 
 

Spoke to soon, didn't solve the problem. I ran prime95 as soon as it booted and was working fine. The fan of the laptop was on full during the the test then as i stopped the test the fan stopped dead, then i had a black screen. Surely the fan should't just stop? In safemode the fan is always on all the time
My System SpecsSystem Spec
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17 May 2011   #24
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Bowater View Post
Spoke to soon, didn't solve the problem. I ran prime95 as soon as it booted and was working fine. The fan of the laptop was on full during the the test then as i stopped the test the fan stopped dead, then i had a black screen. Surely the fan should't just stop? In safemode the fan is always on all the time
Yes, you are correct. The fan should not just stop. Is the fan working again or does it still not work? If the fan isn't working, you will need to get that figured out before using the laptop again
My System SpecsSystem Spec
17 May 2011   #25
Bowater

Windows 7
 
 

yep the fan is working. Any ideas on what to do next?
My System SpecsSystem Spec
19 May 2011   #26
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Bowater View Post
yep the fan is working. Any ideas on what to do next?
Try running Prime95 again and see if the fan stops
My System SpecsSystem Spec
19 May 2011   #27
Bowater

Windows 7
 
 

I think i may of solved the problem. I'll let you know if i get a blackscreen. I changed the processor driver by going to update driver, and browse driver software and there was two compatible drivers for my intel p8700, "intel processor" and "processor". So i'm guessing the "intel processor" was installed so i installed the "processor" driver. I had to do this for both as it is a dual core, but now it seems stable. If this is the solution it's a simple one.
My System SpecsSystem Spec
24 May 2011   #28
Bowater

Windows 7
 
 

My laptop is now fine, no black screens or restarts. I can't believe it was the processor driver seeing as windows picks that driver. If you hadn't of identified that the driver was causing the bsod i would have never of thought it was that . Thank you.
My System SpecsSystem Spec
24 May 2011   #29
Bowater

Windows 7
 
 

How do i close or mark as solved?
My System SpecsSystem Spec
24 May 2011   #30
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Bowater View Post
My laptop is now fine, no black screens or restarts. I can't believe it was the processor driver seeing as windows picks that driver. If you hadn't of identified that the driver was causing the bsod i would have never of thought it was that . Thank you.
I'm glad I could help. And good job on figuring that out. I will keep that in mind to have people try if they are having issues with the CPU.

It appears it has already been marked solved
My System SpecsSystem Spec
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 Black screen crash & restarts, no BSOD




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