Solved Black screen crash & restarts, no BSOD

Bowater · May 10, 2011

Hi,

My laptop crashs quite regular, black screens and restarts randomly. I used to think it was heat related but the laptop doesn't really get hot. Idles at 38c.

There are no crash dump files at all, i've configured windows to not restart in the event of a crash and to generate a crash dump file. I've also installed a fresh install of windows 7 with only the manufactors drivers and windows updates.

I'm going to upload my system information with the hope that someone can shed some light on this.

System Spec:

Compal Cantiga
Windows 7 64 bit
Intel(R)Core 2 Duo CPU P8700 @ 2.53GHz
Motherboard KHLB2
4GB Ram
ATI Mobility Radeon HD 4650
Realtek HD Audio % ATI HDMI Audio
Built in Monitor (Genric display)
Hitachi HTS723225L9A360 ATA Device

Bowater · May 10, 2011

Forgot this..

mgorman87 · May 10, 2011

Are you still having the issues after formatting? I don't see anything that pops out in your logs. However, I do see that there are a lot of failed Windows updates.

Try running the System Update Readiness Tool and see if it fixes the problem.
Download details: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2011]

Once you've installed all the updates, you will need to update to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

Code:

17/07/2009 04:33:40    C:\Windows\system32\DRIVERS\athrx.sys

Update your Atheros driver - ATHEROS drivers for Microsoft Windows

Code:

02/07/2009 19:45:07    C:\Windows\system32\DRIVERS\atikmdag.sys

Update your video card drivers - ATI Catalyst

Bowater · May 11, 2011

Hi,

thanks for the reply. Had to do a clean install again, could not update at all even with the System Update Readiness Tool.

I now have an up to date os with MSE installed. I've also updated the drivers like you said but i have had a black screen (which i had to do a hard reset) and a restart.

mgorman87 · May 12, 2011

Code:

Event[705]:
  Log Name: System
  Source: Ntfs
  Date: 2011-05-11T20:37:47.854
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laptop
  Description: 
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume Windows 7 OS.

Do as it says. Run a disk check on your drive. http://www.sevenforums.com/tutorials/433-disk-check.html

Bowater · May 13, 2011

I did the scan, no errors. I enabled verifier.exe and now i have blue screens with mini dumps attached.

mgorman87 · May 13, 2011

Two of the driver verified dumps blamed your Intel processor driver. Did you select only the 3rd party, non-microsoft, drivers?

The third one blamed your Athero's network driver. I would like for you to download the latest from here
ATHEROS drivers for Microsoft Windows. Uninstall your current device. Make sure you choose the option to remove the drivers. Reboot your computer and then reinstall the latest that you just downloaded.

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

BSOD BUGCHECK SUMMARY

Code:

[font=lucida console]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri May 13 05:29:57.451 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:41.106
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2f68 )
PROCESS_NAME:  System
BUGCHECK_STR:  0xD1
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_intelppm+2f68
BiosReleaseDate = 12/01/2009
SystemManufacturer =                 
SystemProductName =                                 
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri May 13 01:27:42.813 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:40.327
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2f68 )
PROCESS_NAME:  System
BUGCHECK_STR:  0xD1
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_intelppm+2f68
BiosReleaseDate = 12/01/2009
SystemManufacturer =                 
SystemProductName =                                 
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu May 12 12:32:00.507 2011 (UTC - 4:00)
System Uptime: 0 days 0:25:04.145
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : NETIO.SYS ( NETIO!StreamGetCalloutContext+115 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_NETIO!StreamGetCalloutContext+115
BiosReleaseDate = 12/01/2009
SystemManufacturer =                 
SystemProductName =                                 
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

Bowater · May 13, 2011

No, the drivers installed for the processor are the ones from mircosoft. The other drivers i have installed are the chipset drivers from intel that are from the manufacturers website.

Should i disable verifier.exe before doing these tests? or won't it affect them?

Thanks for your help

mgorman87 · May 13, 2011

Bowater said:
No, the drivers installed for the processor are the ones from mircosoft. The other drivers i have installed are the chipset drivers from intel that are from the manufacturers website.

Should i disable verifier.exe before doing these tests? or won't it affect them?

Thanks for your help

Yes. Disable driver verifier.

Bowater · May 13, 2011

Ok will do, also i have already updated the wireless driver from their website. The most up to date driver isn't digitally signed, and windows 7 does not seem to like it at all. So i'm going to try a previous one which i hope is signed!

Bowater · May 14, 2011

Memtest86 - Pass
Hard drive - Pass
Prime95: Small FFT - Pass

mgorman87 · May 14, 2011

Bowater said:
Memtest86 - Pass
Hard drive - Pass
Prime95: Small FFT - Pass

Please run the Large FFTs test and blend test for 3-4 hours as well and report back your results here.

Bowater · May 14, 2011

I have just finished the blend (ran for 7 hours) test which was a pass. I will do the Large FFTs on sunday.

I forgot to tell you that i was not home for the first blue screen and the laptop was not on. My girlfriend turned on my xbox to was a dvd using the xbox remote and that woke up the laptop via the cir. Is that what caused the bsod (netio.sys)?

Bowater · May 15, 2011

Large FTTs - pass

Bowater · May 15, 2011

what next? should i try and update the bios?

mgorman87 · May 15, 2011

Bowater said:
what next? should i try and update the bios?

You can try but I don't think it will help.

What is the model of your laptop? Can you link me to the download page for support.

Bowater · May 15, 2011

Welcome to Compal Driver Download Site!
仁寶電腦
My laptop falls under khlbx, its a khlb2. I was told to use these drivers by the manufacturer.

PCSPECIALIST.CO.UK - Custom PCs, Custom Computers, Custom PC, Desktop PC, Custom Built Computers, Gaming PC

mgorman87 · May 15, 2011

Bowater said:
Welcome to Compal Driver Download Site!
仁寶電腦
My laptop falls under khlbx, its a khlb2. I was told to use these drivers by the manufacturer.

PCSPECIALIST.CO.UK - Custom PCs, Custom Computers, Custom PC, Desktop PC, Custom Built Computers, Gaming PC

Go ahead and give it a shot. Just make sure you do it properly

Bowater · May 15, 2011

Ok just to make sure i am doing it correctly here are the files i have from compal. I was going to burn it to a cd as last time i did it from usb.

I was just following this guide
Bios-boot-cd - Howto: BIOS-Update per bootable CD (Method I) - www.biosflash.com
but when i selected cd rom from the boot menu it came up with intel ethernet contoller. So how would you update my bios with these files?

mgorman87 · May 15, 2011

Bowater said:
Ok just to make sure i am doing it correctly here are the files i have from compal. I was going to burn it to a cd as last time i did it from usb.

I was just following this guide
Bios-boot-cd - Howto: BIOS-Update per bootable CD (Method I) - www.biosflash.com
but when i selected cd rom from the boot menu it came up with intel ethernet contoller. So how would you update my bios with these files?

Not to sure about this one. Are you sure you created a bootable CD? What do you mean it came up with your ethernet controller? Have you tried changing the boot order in the BIOS?

Solved Black screen crash & restarts, no BSOD

New member

My Computer

New member

My Computer

BSOD Squad

My Computer

New member

My Computer

BSOD Squad

My Computer

New member

My Computer

BSOD Squad

My Computer

New member

My Computer

BSOD Squad

My Computer

New member

My Computer

New member

My Computer

BSOD Squad

My Computer

New member

My Computer

New member

My Computer

New member

My Computer

BSOD Squad

My Computer

New member

My Computer

BSOD Squad

My Computer

New member

My Computer

BSOD Squad

My Computer