Windows 7: Black screen crash & restarts, no BSOD

Bowater · 10 May 2011

Hi,

My laptop crashs quite regular, black screens and restarts randomly. I used to think it was heat related but the laptop doesn't really get hot. Idles at 38c.

There are no crash dump files at all, i've configured windows to not restart in the event of a crash and to generate a crash dump file. I've also installed a fresh install of windows 7 with only the manufactors drivers and windows updates.

I'm going to upload my system information with the hope that someone can shed some light on this.

System Spec:

Compal Cantiga
Windows 7 64 bit
Intel(R)Core 2 Duo CPU P8700 @ 2.53GHz
Motherboard KHLB2
4GB Ram
ATI Mobility Radeon HD 4650
Realtek HD Audio % ATI HDMI Audio
Built in Monitor (Genric display)
Hitachi HTS723225L9A360 ATA Device

Bowater · 10 May 2011

Forgot this..

mgorman87 · 10 May 2011

Are you still having the issues after formatting? I don't see anything that pops out in your logs. However, I do see that there are a lot of failed Windows updates.

Try running the System Update Readiness Tool and see if it fixes the problem.
Download details: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2011]

Once you've installed all the updates, you will need to update to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

Code:

17/07/2009 04:33:40    C:\Windows\system32\DRIVERS\athrx.sys

Update your Atheros driver - ATHEROS drivers for Microsoft Windows

Code:

02/07/2009 19:45:07    C:\Windows\system32\DRIVERS\atikmdag.sys

Update your video card drivers - ATI Catalyst

Bowater · 11 May 2011

Hi,

thanks for the reply. Had to do a clean install again, could not update at all even with the System Update Readiness Tool.

I now have an up to date os with MSE installed. I've also updated the drivers like you said but i have had a black screen (which i had to do a hard reset) and a restart.

mgorman87 · 12 May 2011

Code:

Event[705]:
  Log Name: System
  Source: Ntfs
  Date: 2011-05-11T20:37:47.854
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laptop
  Description: 
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume Windows 7 OS.

Do as it says. Run a disk check on your drive. Disk Check

Bowater · 13 May 2011

I did the scan, no errors. I enabled verifier.exe and now i have blue screens with mini dumps attached.

mgorman87 · 13 May 2011

Two of the driver verified dumps blamed your Intel processor driver. Did you select only the 3rd party, non-microsoft, drivers?

The third one blamed your Athero's network driver. I would like for you to download the latest from here
ATHEROS drivers for Microsoft Windows. Uninstall your current device. Make sure you choose the option to remove the drivers. Reboot your computer and then reinstall the latest that you just downloaded.

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri May 13 05:29:57.451 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:41.106
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2f68 )
PROCESS_NAME:  System
BUGCHECK_STR:  0xD1
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_intelppm+2f68
BiosReleaseDate = 12/01/2009
SystemManufacturer =                 
SystemProductName =                                 
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri May 13 01:27:42.813 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:40.327
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2f68 )
PROCESS_NAME:  System
BUGCHECK_STR:  0xD1
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_intelppm+2f68
BiosReleaseDate = 12/01/2009
SystemManufacturer =                 
SystemProductName =                                 
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu May 12 12:32:00.507 2011 (UTC - 4:00)
System Uptime: 0 days 0:25:04.145
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : NETIO.SYS ( NETIO!StreamGetCalloutContext+115 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_NETIO!StreamGetCalloutContext+115
BiosReleaseDate = 12/01/2009
SystemManufacturer =                 
SystemProductName =                                 
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Bowater · 13 May 2011

No, the drivers installed for the processor are the ones from mircosoft. The other drivers i have installed are the chipset drivers from intel that are from the manufacturers website.

Should i disable verifier.exe before doing these tests? or won't it affect them?

Thanks for your help

mgorman87 · 13 May 2011

Quote: Originally Posted by Bowater

No, the drivers installed for the processor are the ones from mircosoft. The other drivers i have installed are the chipset drivers from intel that are from the manufacturers website.

Should i disable verifier.exe before doing these tests? or won't it affect them?

Thanks for your help

Yes. Disable driver verifier.

Bowater · 13 May 2011

Ok will do, also i have already updated the wireless driver from their website. The most up to date driver isn't digitally signed, and windows 7 does not seem to like it at all. So i'm going to try a previous one which i hope is signed!

Windows 7: Black screen crash & restarts, no BSOD

Black screen crash & restarts, no BSOD problems?