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Windows 7: Blue Screen Crashes


10 May 2011   #1

Windows 7 Home Premium
 
 
Blue Screen Crashes

Hi!

First time poster, but I need help!

It seems to be a common problem judging by other threads, so hopfully I can get this sorted.

I have attached all relevant files in the .zip attachment. If there are more files needed, please ask.

Here's the error message after restart:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880040417F7
BCP3: FFFFF8800B963528
BCP4: FFFFF8800B962D90
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051011-17799-01.dmp
C:\Users\Andrew\AppData\Local\Temp\WER-35895-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

More info:
Windows 7 . . .
- 64 bit
- the original installed OS on the system

Any help greatly appreciated!!
Thanks!!


My System SpecsSystem Spec
.

10 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by a02887 View Post
Hi!

First time poster, but I need help!

It seems to be a common problem judging by other threads, so hopfully I can get this sorted.

I have attached all relevant files in the .zip attachment. If there are more files needed, please ask.

Here's the error message after restart:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880040417F7
BCP3: FFFFF8800B963528
BCP4: FFFFF8800B962D90
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051011-17799-01.dmp
C:\Users\Andrew\AppData\Local\Temp\WER-35895-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

More info:
Windows 7 . . .
- 64 bit
- the original installed OS on the system

Any help greatly appreciated!!
Thanks!!

The newest crash was Related to BCMWL664.SYS 802.11 Network Adapter wireless driver from Broadcom Corporation

Re-install the newest version you can find.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\051011-19250-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02a64000 PsLoadedModuleList = 0xfffff800`02ca1e50
Debug session time: Tue May 10 11:30:21.726 2011 (GMT-4)
System Uptime: 0 days 2:37:48.724
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880040c57f7, fffff88007037528, fffff88007036d90}

Probably caused by : bcmwl664.sys ( bcmwl664+207f7 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880040c57f7, The address that the exception occurred at
Arg3: fffff88007037528, Exception Record Address
Arg4: fffff88007036d90, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
bcmwl664+207f7
fffff880`040c57f7 44385711        cmp     byte ptr [rdi+11h],r10b

EXCEPTION_RECORD:  fffff88007037528 -- (.exr 0xfffff88007037528)
ExceptionAddress: fffff880040c57f7 (bcmwl664+0x00000000000207f7)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88007036d90 -- (.cxr 0xfffff88007036d90)
rax=04aca231ea02e9e2 rbx=fffffa80058bb010 rcx=fffffa8005a06780
rdx=0000000000000030 rsi=fffffa800591ec60 rdi=62041a706b756a88
rip=fffff880040c57f7 rsp=fffff88007037760 rbp=0000000000000000
 r8=fffffa8005a06780  r9=fffffa8005a06780 r10=0000000000000000
r11=fffffa80058b1fc0 r12=fffffa80058c1010 r13=0000000000000000
r14=0000000000000000 r15=0000000000000004
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
bcmwl664+0x207f7:
fffff880`040c57f7 44385711        cmp     byte ptr [rdi+11h],r10b ds:002b:62041a70`6b756a99=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d0c0e0
 ffffffffffffffff 

FOLLOWUP_IP: 
bcmwl664+207f7
fffff880`040c57f7 44385711        cmp     byte ptr [rdi+11h],r10b

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffffa8003bc7878 to fffff880040c57f7

STACK_TEXT:  
fffff880`07037760 fffffa80`03bc7878 : fffffa80`04780c10 00000000`00000702 00000000`00000000 fffffa80`04335180 : bcmwl664+0x207f7
fffff880`07037768 fffffa80`04780c10 : 00000000`00000702 00000000`00000000 fffffa80`04335180 fffff8a0`098d7140 : 0xfffffa80`03bc7878
fffff880`07037770 00000000`00000702 : 00000000`00000000 fffffa80`04335180 fffff8a0`098d7140 fffffa80`05a06780 : 0xfffffa80`04780c10
fffff880`07037778 00000000`00000000 : fffffa80`04335180 fffff8a0`098d7140 fffffa80`05a06780 fffff8a0`098d7010 : 0x702


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  bcmwl664+207f7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: bcmwl664

IMAGE_NAME:  bcmwl664.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a53ec10

STACK_COMMAND:  .cxr 0xfffff88007036d90 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_bcmwl664+207f7

BUCKET_ID:  X64_0x7E_bcmwl664+207f7

Followup: MachineOwner
---------

1: kd> lmvm bcmwl664
start             end                 module name
fffff880`040a5000 fffff880`0434d000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Tue Jul 07 20:45:04 2009 (4A53EC10)
    CheckSum:         002A9BAD
    ImageSize:        002A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
11 May 2011   #3

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
The newest crash was Related to BCMWL664.SYS 802.11 Network Adapter wireless driver from Broadcom Corporation

Re-install the newest version you can find.
Hi!

Thanks for the reply!

Do I need to download and re-install a newer version of BCMWL664.SYS then? When I search for 802.11 Network Adapter wireless driver the most promising looking page I can find is:

Broadcom.com - 802.11 Wireless LAN Solutions

But as none of them match BCMWL664.sys I'm not sure which if any to download.

Any tips on where to find the correct file?

Thanks again!
My System SpecsSystem Spec
.


11 May 2011   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Try this driver helper. Slim Driver As stated this can show drivers for devices you don't have on your system, just see if it will give you one for the Broadcom device.
My System SpecsSystem Spec
11 May 2011   #5

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Try this driver helper. Slim Driver As stated this can show drivers for devices you don't have on your system, just see if it will give you one for the Broadcom device.
Thanks! Software installed and test run, but no mention of a Broadcom device.

The only Network adapter driver that and update was found for was 'Dell Wireless 1397 WLAN Mini-Card'
My System SpecsSystem Spec
13 May 2011   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I've not tried this Driver Whiz, but it purports to update BC drivers.
My System SpecsSystem Spec
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