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Windows 7: Windows7Sleeps&CannotWakeup


10 May 2011   #1

Windows 7 64bit
 
 
Windows7Sleeps&CannotWakeup

As i stated. On May 5th I updated Windows 7. That day or the next it went to sleep for no reason and wouldn't wake up. i noticed the power light on my usb mouse was off. Then we played on it for a few days and it happened again. the computer would stay on for a seemingly random amount of time before going into sleep mode. I tried reseating the RAM, Graphics card, change monitors, change DVI chord, reset the cmos battery, reformatted twice! The 1st reformat I know i dont think all updates installed, especially SP1 and it worked for about 24 hours before doing it. So i reformatted again and installed all the updates up to what I needed for SP1 and installed SP1. I have a HP 2009m monitor. The computer worked fine except like 2 flickers of the monitor the first day. Then a couple days after I was playing and it did it again. The computer went ot sleep on me and i couldnt wake it up. My computer works in safe mode as far as i can tell.
I looked online and found this thing about delting hibernation so i did that in CMD with te powercfg -h off command. I'm not in front of it now but CMD basically told me VgaSaver was preventing hibernation being turned off.
I recently found this information whe naccessing the maintenance torublseshooter in Windows 7.
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20110408-2121.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20110408-2055.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

I dont know what to do.
My Specs:
Manufacturer: MSI
Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
Memory: 6144MB RAM
Hard Drive: 1 TB
Video Card: NVIDIA GeForce GTX 460 2 GB
Monitor: HP2009M
Sound Card: Speakers (VIA High Definition Audio)
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Motherboard: MS 870-g45

My System SpecsSystem Spec
.

11 May 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hi VRishard and welcome

We need the minidump files described in your post and any other *.DMP files as well.
Please use these to find and upload them




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:


* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.

* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:


Go to Start, in the Search Box type: sysdm.cpl, press Enter.

Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
11 May 2011   #3

Windows 7 64bit
 
 

ok here are my 2 dump files. there is no windows/minidump folder for me. I couldnt even find them with regular search,I had to manually go through folders. hope these help. Id hate to have to get a new graphics card. last night I DID update my Nivdia drivers b/c all i was using was the ones I got from Windows 7 updates and AFTER i played games for 3 hours it went to sleep on me.
My System SpecsSystem Spec
.


11 May 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by VRishard View Post
ok here are my 2 dump files. there is no windows/minidump folder for me. I couldnt even find them with regular search,I had to manually go through folders. hope these help. Id hate to have to get a new graphics card. last night I DID update my Nivdia drivers b/c all i was using was the ones I got from Windows 7 updates and AFTER i played games for 3 hours it went to sleep on me.


Your video failed to respond fast enough. could be the driver, card, heat, power, or something else. I would start by re-installing the video driver using these instructions

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\WD-20110408-2121.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02a0b000 PsLoadedModuleList = 0xfffff800`02c50e90
Debug session time: Sat Apr  9 00:21:13.154 2011 (GMT-4)
System Uptime: 0 days 0:58:09.855
Loading Kernel Symbols
...............................................................
................................................................
.............
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa800868b4e0, fffff88013174cf8, 0, 0}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+119cf8 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa800868b4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88013174cf8, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+119cf8
fffff880`13174cf8 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0254f630 fffff880`13d4a5f7 : fffffa80`0868b4e0 fffff880`13d96e93 fffffa80`0868b4e0 fffff880`13d18843 : watchdog!WdDbgReportRecreate+0xa3
fffff880`0254fb50 fffff880`13d4b2bc : fffff8a0`0301ddf0 fffff8a0`0301ddf0 00000000`00000080 fffffa80`0868b4e0 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`0254fba0 fffff880`13d1f6b3 : 00000000`00000001 fffffa80`07bb5000 00000000`00000000 fffff880`000000da : dxgkrnl!TdrCollectDbgInfoStage2+0x220
fffff880`0254fbd0 fffff880`13d4be0f : fffffa80`07c0ca58 ffffffff`fffe7960 fffffa80`0868b4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0xef
fffff880`0254fc80 fffff880`13037ec1 : fffffa80`066899c0 00000000`00000080 00000000`00000000 fffffa80`07c0c410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0254fd00 fffff800`02d28cce : 00000000`fffffc32 fffffa80`0787cb60 fffffa80`051ef040 fffffa80`0787cb60 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0254fd40 fffff800`02a7cfe6 : fffff800`02bfde80 fffffa80`0787cb60 fffff800`02c0bcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0254fd80 00000000`00000000 : fffff880`02550000 fffff880`0254a000 fffff880`058f5b70 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+119cf8
fffff880`13174cf8 ??              ???

SYMBOL_NAME:  nvlddmkm+119cf8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c37918e

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
12 May 2011   #5

Windows 7 64bit
 
 

That solution did not work. I uninstalled Nvidia drivers, with driver sweeper I cleaned afterwards, then reinstalled Nvidia drivers. Only thing I can think of now is to replace the card.
My System SpecsSystem Spec
13 May 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by VRishard View Post
That solution did not work. I uninstalled Nvidia drivers, with driver sweeper I cleaned afterwards, then reinstalled Nvidia drivers. Only thing I can think of now is to replace the card.
So you had another BSOD? If so please upload the DMP.
My System SpecsSystem Spec
15 May 2011   #7

Windows 7 64bit
 
 

How do i find the minidump files b/c I cant seem to find a new one. I'm just going to RMA the card its still under warranty.
My System SpecsSystem Spec
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 Windows7Sleeps&CannotWakeup




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