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Windows 7: Crash when watching videos


11 May 2011   #1

Windows 7 Proffesional 64-bit
 
 
Crash when watching videos

Hi there, I'll try to make this is as simple as possible for ya.

New computer build, everything works great, except when watching videos.

I full screen the video and after a minute or two, or sometimes randomly at all on rare cases, my screen turns totally distorted, and you can't make out anything there, and you hear a loud buzzing noise. And as for the video audio, it slows down drastically, way out of whack. The voices i hear are going in like x16 slow-mo and in really deep voices. Creeps me out. Never happens unless in fullscreen mode. I've tried ctrl+alt+del, but nothing seems to get me outta that full screen and outta the video. Unresponsive I guess. I assume it's either that or the whole computer is in this state of slowmotion and requires a very long time to respond to that command.

I'm not sure if this exactly helps, but I'm using a HDTV as my external monitor with a HDMI cable that came with it.

I'm using a ATI 5830, fully up to date as far as i know, windows tells me that at least.

If it's anything with my BIOS I'd love if someone could explain very carefully how to assess that, it terrifies me a bit.

I'm using 4 gigs of ram, running at 1600 which is supposed to be stock speed, I don't believe my motherboard is overclocked to run it at that speed either. I did have to fiddle with a setting for it to work properly though. Had to adjust the ram timings and set something to N2 or other.

One other thing, funny story, I had this problem about 3 months ago? After a friend told me to adjust my ram timings like i stated previously the problem went away, until now that is. I've ran a full system scan with 2 anti-virus programs and both have come up with nothing, so I don't think that's the case either.

ANY help at all is much appreciated, thanks.

My System SpecsSystem Spec
.

11 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by StormyxxClouds View Post
Hi there, I'll try to make this is as simple as possible for ya.

New computer build, everything works great, except when watching videos.

I full screen the video and after a minute or two, or sometimes randomly at all on rare cases, my screen turns totally distorted, and you can't make out anything there, and you hear a loud buzzing noise. And as for the video audio, it slows down drastically, way out of whack. The voices i hear are going in like x16 slow-mo and in really deep voices. Creeps me out. Never happens unless in fullscreen mode. I've tried ctrl+alt+del, but nothing seems to get me outta that full screen and outta the video. Unresponsive I guess. I assume it's either that or the whole computer is in this state of slowmotion and requires a very long time to respond to that command.

I'm not sure if this exactly helps, but I'm using a HDTV as my external monitor with a HDMI cable that came with it.

I'm using a ATI 5830, fully up to date as far as i know, windows tells me that at least.

If it's anything with my BIOS I'd love if someone could explain very carefully how to assess that, it terrifies me a bit.

I'm using 4 gigs of ram, running at 1600 which is supposed to be stock speed, I don't believe my motherboard is overclocked to run it at that speed either. I did have to fiddle with a setting for it to work properly though. Had to adjust the ram timings and set something to N2 or other.

One other thing, funny story, I had this problem about 3 months ago? After a friend told me to adjust my ram timings like i stated previously the problem went away, until now that is. I've ran a full system scan with 2 anti-virus programs and both have come up with nothing, so I don't think that's the case either.

ANY help at all is much appreciated, thanks.




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
11 May 2011   #3

Windows 7 Proffesional 64-bit
 
 

I don't wanna make your job any harder than it has to be, but I followed all those steps to enable the minidump but I can't locate them still in C:/Windows anywhere. I ensured that the filepath was %SystemRoot%Minidump. It was already like that when I came there.
My System SpecsSystem Spec
.


11 May 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

minidumps are only created when the entire system crashes what you are describing though sounds far more like an audio driver issue to me than anything else.

edit perhaps we can create some minidumps intentionally?
Driver Verifier - Enable and Disable

make sure you read that whole thing as it's possible for it to leave your system a little screwy sometimes, we're actually trying to create a crash here though just to create a minidump to look at.
My System SpecsSystem Spec
11 May 2011   #5

Windows 7 Proffesional 64-bit
 
 

I've selected everything not my by Microsoft, watched a show on here, no crash yet. Funny how these things work, eh? You really think the screen would get all screwy if it's the audio though? Idk why it's randomyl picking up this habit again out of nowhere.

Edit - Just crashed, again. Watching a video and it locked up and the screen got frozen/blurry, slowed audio. It'd be awesome if it didn't do it when someone screams and it's 4AM. Creepin' me out.
My System SpecsSystem Spec
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 Crash when watching videos




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