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Windows 7: First bluescreen on this system

11 May 2011   #1

Windows 7 Ultimate x64
 
 
First bluescreen on this system

Built it in September; never had problems.

Update graphics drivers (to the latest) a day or two ago; not sure if that is part of the problem?

Wasn't doing anything unusual when it crashed; music was playing, but that's it.

Thanks in advance for any help!

My System SpecsSystem Spec
.

11 May 2011   #2

Windows 8.1 Pro x64
 
 

BSOD seem to have been cause by Carbonite Secure Backup Communication Service, remove this software from your computer or upgrade it to the latest version
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 18, {0, fffffa800605cad0, 4, fffffa8006ed97a6}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+19ef3 )


REFERENCE_BY_POINTER (18)
Arguments:
Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
Arg2: fffffa800605cad0, Object whose reference count is being lowered
Arg3: 0000000000000004, Reserved
Arg4: fffffa8006ed97a6, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the objectís reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x18

PROCESS_NAME:  CarboniteServi

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88009a5b800 -- (.trap 0xfffff88009a5b800)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff980133c0000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003376591 rsp=fffff88009a5b990 rbp=fffff8a0030bfbc0
 r8=fffff88009a5ba58  r9=fffff88009a5ba50 r10=0000000000000000
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
nt!CcMapData+0x111:
fffff800`03376591 0fb600          movzx   eax,byte ptr [rax] ds:b944:fffff980`133c0000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030d4901 to fffff80003071700

STACK_TEXT:  
fffff880`09a5b388 fffff800`030d4901 : 00000000`00000018 00000000`00000000 fffffa80`0605cad0 00000000`00000004 : nt!KeBugCheckEx
fffff880`09a5b390 fffff800`030e0968 : fffffa80`0605cad0 00000000`00000000 fffffa80`06babf90 fffff800`031fdb58 : nt! ?? ::FNODOBFM::`string'+0x19ef3
fffff880`09a5b3d0 fffff800`030a37db : 0df00000`ab096921 00000000`ab096921 fffffa80`02011c20 0000000f`ffffffff : nt! ?? ::FNODOBFM::`string'+0x298c7
fffff880`09a5b460 fffff800`03097e59 : 00000000`00000000 00000000`ab0968c0 fffff6fc`5001ba00 fffff800`031fde00 : nt!MiResolveTransitionFault+0x33b
fffff880`09a5b4f0 fffff800`0308d5be : 00000000`00000000 fffff980`133c0000 fffff6fc`c0099e00 fffff800`031fde00 : nt!MiResolveProtoPteFault+0x419
fffff880`09a5b590 fffff800`0308bcf1 : 00000000`00000000 00000000`00000110 fffffa80`05414b60 00000000`00000001 : nt!MiDispatchFault+0x1de
fffff880`09a5b6a0 fffff800`0306f7ee : 00000000`00000000 00000000`0000000e fffff880`09a5b900 fffffa80`0497ea90 : nt!MmAccessFault+0x8f1
fffff880`09a5b800 fffff800`03376591 : 00000000`00000000 00000000`00000000 fffff880`09a5ba58 fffff880`09a5ba50 : nt!KiPageFault+0x16e
fffff880`09a5b990 fffff880`01315125 : fffffa80`00040000 fffffa80`03a469b0 fffff8a0`030bfbc0 fffff8a0`0000000e : nt!CcMapData+0x111
fffff880`09a5ba50 fffff880`01318e6d : fffff8a0`030bfbc0 00000000`00000000 fffff8a0`0ccdc4e0 fffffa80`05549c30 : Ntfs!FindFirstIndexEntry+0x1fa
fffff880`09a5bae0 fffff880`01301757 : fffffa80`05549c30 fffffa80`05549c30 fffff8a0`0ee90e01 00000000`00000000 : Ntfs!NtfsFindIndexEntry+0x5d
fffff880`09a5bb50 fffff880`0126d98d : fffffa80`05549c30 fffffa80`04580500 fffff880`082203c0 fffffa80`05414b00 : Ntfs!NtfsCommonCreate+0x7c7
fffff880`09a5bd30 fffff800`03069587 : fffff880`08220330 00d4d0c8`00d4d0c8 00d4d0c8`00d4d0c8 00d4d0c8`00d4d0c8 : Ntfs!NtfsCommonCreateCallout+0x1d
fffff880`09a5bd60 fffff800`03069541 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KySwitchKernelStackCallout+0x27
fffff880`08220200 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+19ef3
fffff800`030d4901 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+19ef3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd34

FAILURE_BUCKET_ID:  X64_0x18_nt!_??_::FNODOBFM::_string_+19ef3

BUCKET_ID:  X64_0x18_nt!_??_::FNODOBFM::_string_+19ef3

Followup: MachineOwner
---------
My System SpecsSystem Spec
11 May 2011   #3

Windows 7 Ultimate x64
 
 

Thanks so much!
My System SpecsSystem Spec
.


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 First bluescreen on this system




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