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Windows 7: Blue screen problem


11 May 2011   #1

Windows Home Premium 64bit
 
 
Blue screen problem

My laptop freezes up randomly..and especially when I'm on the YouTube site.
It will freeze up half way through the videos and then I have to shut down
manually. Would appreciate assistance here please.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80048E9060
BCP3: FFFFF800046F1748
BCP4: FFFFFA800445FE10
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040811-19765-01.dmp
C:\Users\Sharon\AppData\Local\Temp\WER-97329-0.sysdata.xml

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80048E9060
BCP3: FFFFF800046F1748
BCP4: FFFFFA800445FE10
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

My System SpecsSystem Spec
.

12 May 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

What are you using to connect to the internet?

Please upload a full report
http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
03 Jun 2011   #3

Windows Home Premium 64bit
 
 
Blue Screen

I am using IE 8

Found this rather daunting, hope I've done this correctly

The health report indicates that the Security Centre is unable to
identify an active anti-virus application. I am using AVG Free
Edition and is active. How do I configure Security Centre to
stop monitoring anti-virus status please?

Thanks so much for your assistance.
My System SpecsSystem Spec
.


03 Jun 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

I meant what type of device are you using to connect? Is it a USB device or PCI. Also, you uploaded the actual exe. I need the jcgriff2 zip.
My System SpecsSystem Spec
03 Jun 2011   #5

Windows Home Premium 64bit
 
 

My apologies lol doing the best I can, not very technical minded !

I use a USB to connect.

Hopefully this is the correct zip now.
My System SpecsSystem Spec
03 Jun 2011   #6

Windows Home Premium 64bit
 
 

Will try uploading the zip file again !!
My System SpecsSystem Spec
03 Jun 2011   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

There were no dumps included in your report. I do see that you are having crashes and the minidumps are being made. Do you run any type of system cleaners? Also, can you check C:\Windows\minidumps and see if they are in there and if they are zip them and upload it here.

While you wait, you can start with some basic hardware tests

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan using SeaTools - SeaTools for Windows | Seagate - Both long and short tests
My System SpecsSystem Spec
Reply

 Blue screen problem




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