My wife's new laptop crashes unexpectedly...


  1. DavaeLevaarak
    Posts : 2
    Windows 7 Home Premium
       New #1

    My wife's new laptop crashes unexpectedly...


    I bought my wife a HP Pavilion laptop for mother's day. She complains that it crashes frequently, especially when she's trying to play Farmville on facebook. When I check it out it works perfectly for me. I haven't been able to find a cause for it. She's running ZoneAlarm free firewall and Avast free AV. Avast says the box is clean. We're almost to the point of taking it back and exchanging it.

    Any ideas?

    Lev.
      My Computer
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  3. beauparc
    Posts : 208
    Windows 7 64 bit
       New #2

    It's hardly worth fiddling around with a Laptop as new as that. I'd take it back immediately.
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  4. DocBrown
    Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       New #3

    Remove (Un-Install) Zone Alarm, It is known to BSOD win7
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  6. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #4

    If it was my computer before taking it back I would try MSE as the anti virus and the built in Windows 7 firewall. After the other ones were removed.
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  7. DavaeLevaarak
    Posts : 2
    Windows 7 Home Premium
    Thread Starter
       New #5

    @DocBrown


    Thanks, we'll try that. If that doesn't work we'll take the other advice and take it back. Thanks to everyone who responded.
      My Computer
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