I bought my wife a HP Pavilion laptop for mother's day. She complains that it crashes frequently, especially when she's trying to play Farmville on facebook. When I check it out it works perfectly for me. I haven't been able to find a cause for it. She's running ZoneAlarm free firewall and Avast free AV. Avast says the box is clean. We're almost to the point of taking it back and exchanging it.