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Windows 7: BSOD after upgrade


12 May 2011   #1

Windows 7 Home Premium 64 bit (OEM) SP1
 
 
BSOD after upgrade

After I upgraded a few items today I got the BSOD.
But before the BSOD I couldn't watch a stream of a tennis match.
The background was green but had sound.
Then I went to youtube to test it out and the same thing happened.
At that time I got a atikmpag.sys error, page fault in nonpaged area 0X50 error.

So I did a system restore to about a week ago, before the automatic upgrade.

After several more BSOD's I was able to log on but there was a message about a missing driver and I lost my resolution. After several more restarts I got my resolution back. So then tried to watch a stream, it worked for about 15 seconds then lost video but still had sound.

The system is about a year old and nothing has changed from my original system.

Any help would be greatly appreciated.


My System SpecsSystem Spec
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12 May 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

George1 hi and welcome

There were no DMP files included in the upload please try again using this method.


To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:


* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.

* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:


Go to Start, in the Search Box type: sysdm.cpl, press Enter.

Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
12 May 2011   #3

Windows 7 Pro. 64/SP-1
 
 

I don't understand. You state you upgraded; what? Then at the end of your post you state nothing has changed on your original system. What did you do right before your problem started. Did you update programs, program drivers, security? Did you install and new software or hardware? Any information like this could help us help you.
My System SpecsSystem Spec
.


12 May 2011   #4

Windows 7 Pro. 64/SP-1
 
 

Sorry JML we posted at the same time. I will stay out of the way.
My System SpecsSystem Spec
12 May 2011   #5

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

I have the dumps enabled but checked and nothing was there.
I should have 2 or 3 of them.
I'll try to get another BSOD and attach the file. Thanks.
My System SpecsSystem Spec
12 May 2011   #6

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
I don't understand. You state you upgraded; what? Then at the end of your post you state nothing has changed on your original system. What did you do right before your problem started. Did you update programs, program drivers, security? Did you install and new software or hardware? Any information like this could help us help you.
Windows has files that it downloads every so often, they are upgrades to windows7 OS, I guess updates is the proper word.

These are automatically updated but now I turned off the automatic updates.
I restored to a time before the updates but it didn't help.

Another point is that I got errors with some scoreboards I monitor, there were no scores, just a blank screen.
Sometimes the mouse pointer would be gone or can't close a window if clicking on the close window 'X'.

When restarting at one time the screen resolution was at the lowest level.



Hope this helps, all kind of strange behavior.
My System SpecsSystem Spec
12 May 2011   #7

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

I got another BSOD.
Again I went to see if the dump file was there but it wasn't.

Here's my settings.










Any help would be appreciated.
My System SpecsSystem Spec
13 May 2011   #8

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

Ran memtest for about 4 hours and no errors.
Had 2 more BSOD's today but was able to get logged in finally. It's the usual ones, ATIkmpag.sys.
My System SpecsSystem Spec
13 May 2011   #9

Win 8 Release candidate 8400
 
 

No DMP files included in upload. Please find and upload them


This (ATIkmpag.sys.) indicates a video driver problem of some sort.
My System SpecsSystem Spec
13 May 2011   #10

Windows 7 Home Premium 64 bit (OEM) SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
No DMP files included in upload. Please find and upload them


This (ATIkmpag.sys.) indicates a video driver problem of some sort.
There are no dump files with this error. Though the BSOD is supposed to write one it doesn't.

I downloaded http://support.amd.com/us/gpudownloa...64-Bit Edition 7 - 64-Bit Edition

But not sure if this will do me any good, just a guess.



Any ideas out there?
My System SpecsSystem Spec
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 BSOD after upgrade




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