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Windows 7: Random restarts in Windows 7


12 May 2011   #1

Windows 7 Professional 64bit
 
 
Random restarts in Windows 7

Hi,

I'm hoping someone can please help me. My computer is regularly randomly restarting for no obvious reason. There is no BSOD even though it's set to not automatically restart in the advanced system settings -> startup and recovery.

It will restart when I'm doing pretty much anything although it's more than guaranteed to do so if I'm watching a video while using Adobe's Encore.

It also restarts if I'm playing online poker with poker tracker open and running. I could be playing for hours or minutes. Eventually it goes.

It'll also restart sometimes if I'm just browsing the web. I think it's also restarted a few times when just sitting Idle.

It's a fairly new build, I built it on 24/12/2010. I've monitored the temperatures and voltages, the fans are working fine and aren't clogged up. The PSU is a Corsair HX850W so I really can't see that being the problem (I hope not anyway, it wasn't cheap!)

I do have Windows XP dual booting on a second disk drive which I rarely use. This was taken from an old machine and plugged straight into the new build. After updating drivers for it I never had any problems with XP when I used it until the restarts started happening in windows 7. Scan disk kept kicking in on the restart so I replaced that drive with a new one. Scan disk no longer kicks in on the restart but it still keeps restarting!

I've changed settings in the BIOS. That hasn't helped. I did a fresh install of Window 7 (it kept the old installation in a folder called windows.old for some reason) I rolled back the graphics card driver to the one on the disk that the graphics card shipped with. That didn't help.

I've tried different virus and malware scanners to rule out viruses. Today, I even took out my sound card to see if that was causing the problem. That didn't help.

I even saw some advice about upping the voltage on the RAM. I have stepped up about 3 levels. I don't think this has helped either but I am reluctant to push it any further. The computer isn't overclocked in any way.

I have scanned the memory with memtester. That didn't report any problems. I haven't had any problems running prime 95 aside from when it restarted while doing so, again with no errors. The only thing showing up in the event log is error 41. The CPU had gone up to 68oC and wasn't rising.

If anyone has any suggestions, I'd love to hear them

Windows 7 Professional 64bit OEM
System Built in December 2010. All new parts aside from the Maxtor Hard Disk and Sound Blaster Audigy.
I reinstalled the OS a few days ago.

My System SpecsSystem Spec
.

13 May 2011   #2
Microsoft MVP

 

Someone will read your BSOD report soon, but one thing I notice is you said you reinstalled Windows 7 but have a windows.old folder which means you didnt' wipe the HD. In a random restart situation like this, you want to wipe the boot sector of possible corrupt or infected code from the DVD Command Line: Clean and Clean All with Diskpart Command
DISKPART At PC Startup

Then clean reinstall using the drivers given by the installer or quickly updated by optional Windows Updates. Import only the drivers missing in Device Manager after install and optional Updates.
My System SpecsSystem Spec
13 May 2011   #3

Windows 7 Professional 64bit
 
 

aaarrggghh not again!!! It took me ages to reinstall everything. I was very surprised that windows left the old installation intact when I reinstalled. I can't recall being give the option to format the disk.

I'm running memtest 86+ v4.2 on the machine at the moment. It has been going nearly 13 hours now, completed 8 passes and no errors. Should I leave it for 24 hours?

I'm using a laptop at the moment and I hate the tiny screen!
My System SpecsSystem Spec
.


13 May 2011   #4

windows 7 ultimate
 
 

I personally think your 8 pass 13 hour stint should be enough if no errors. General consensus seems to be to get past the 7th pass with no errors, I could be wrong (again!). Will see if I can see anything in your report for you, don't hold your breath!!

First off, disable/remove your ASRock OCTuner and other ASRock utilities. Make sure you are using default settings until your problems have been resolved.

You really need to sort out your start up programs, you surely don't need all of those starting up with your PC. In the start menu Search box type MSConfig and then select the Startup tab. I have eight in there of which three are "security" stuff.
My System SpecsSystem Spec
13 May 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Code:
Event[738]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2011-05-11T13:33:30.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Inte_I5
  Description: 
Fault bucket 1501338861, type 5
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601
P2: base\wcp\componentstore\com\transaction.cpp
P3: Windows::COM::CPendingTransaction::IStorePendingTransaction_Pend
P4: 290
P5: 80070bc9
P6: 0x53732d61
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_6.1.7601_1225ca7f3a9fc8d0c67aab39443462c69f0469b_0b2e6703
There are tons of these errors in your event logs. I'm not sure what they have to do with or if they have to do with your crashes, but it's something that should be looked into.

EDIT: It appears it has to do with Windows Update and that you have pending updates that need a shutdown/reboot to install.

Have you tried using a wired connection for your internet?

Have you tried booting w/ selective start up to see if it's anything that is loading that causes the crashes?
My System SpecsSystem Spec
13 May 2011   #6

windows 7 ultimate
 
 

Good spot mgorman87. I'd give you some luuurrrve, but apparently I've got to spread it about a bit (wish someone had told me that in my teens!!).
My System SpecsSystem Spec
13 May 2011   #7
Microsoft MVP

 

Quote   Quote: Originally Posted by j1982a View Post
aaarrggghh not again!!! It took me ages to reinstall everything. I was very surprised that windows left the old installation intact when I reinstalled. I can't recall being give the option to format the disk.

Are you aware you need to boot the disk to get a formatted install, or that formatting erases nothing but leaves all code (including corrupt code) on the HD?

SSD - HDD Optimize for Windows Reinstallation

First uncheck everything in msconfig>Startup besides AV and gadgets. All others are freeloaders on the RAM, CPU, startup time and can spy on you. After restarts, in msconfig>services "Hide all MS Services" to see what is running without your permission and uncheck it if so. Turn it off in its program preferences or uninstall it.
My System SpecsSystem Spec
13 May 2011   #8

Windows 7 Professional 64bit
 
 

Could those errors re the windows update be down to the restarts mgorman87?

ie - the random restarts while an update is waiting to install means they don't get their normal procedure to install when rebooting normally?

I'll cut out the start up aps and ditch the wireless connection for a bit trailing cables

I've still got Memtest running. 19 hourse 13 passes 0 errors.

I did boot with the windows 7 disk to reinstall windows gregrocker. I will try another reinstal if I have no joy with anything else.

Thank you.
My System SpecsSystem Spec
13 May 2011   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by j1982a View Post
Could those errors re the windows update be down to the restarts mgorman87?

ie - the random restarts while an update is waiting to install means they don't get their normal procedure to install when rebooting normally?

I'll cut out the start up aps and ditch the wireless connection for a bit trailing cables

I've still got Memtest running. 19 hourse 13 passes 0 errors.

I did boot with the windows 7 disk to reinstall windows gregrocker. I will try another reinstal if I have no joy with anything else.

Thank you.
Possibly. The errors could be unrelated. I just saw them in the event logs and thought I'd post.
My System SpecsSystem Spec
14 May 2011   #10

Windows 7 Professional 64bit
 
 

This may seem daft but I've had a think back.

The machine was working fine for a short while. When the error first started occurring I had a look back to what had been going on with the machine. There had been some updated C++ libraries installed by windows update or another so that was one of my initial thoughts. Obviously that wasn't the culprit.

Another thing I recall is that I wasn't using two monitors to start with.

I've unplugged the secondary one for now and will see how I get on.

Does this seem at all feasible to anyone?!?
My System SpecsSystem Spec
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