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Windows 7: Windows Explorer crashes randomly and has to restart

06 Aug 2011   #11


Hi usasma,

Your pants are still cranky? :-D Thank you for your response :-) Making Recovery Discs was one of the first things I did before setting up the computer. I shudder at the thought of using them, though, considering the hours I put into setting up my laptop lovingly and patiently ;-)
I read your links, and I find the second one rather complicated (I don't know anything about running a CMD prompt), while step 5 in the first link seems more straightforward (the one with installing the registry key). I have an administrator account, by the way (I'm the only person who uses the computer). Which method do you recommend for creating a dump - CMD prompt or the reg key?

My System SpecsSystem Spec

07 Aug 2011   #12
Microsoft MVP


I'd suggest the first link first - as it contains more troubleshooting info than the second one does.
If the steps in the first link don't work, then move on to the second link.

The Command Prompt isn't that difficult (but is, I acknowledge, very intimidating) and we can walk you through it if necessary.
My System SpecsSystem Spec
07 Aug 2011   #13


Okay, I'll try out step 5 (with the registry key) first, in order to pin-point what exactly is going on. I've seen André Ziegler (who made the key available) solve many Windows Explorer problems with that method (but he doesn't seem to have posted in 2011), I just hope the dump isn't too big, otherwise I won't know how to upload it over here to sevenforums :-) It's a nuisance that I cannot reproduce the issue, so I'll just have to wait for the next crash :-/ Thanks for being so patient with me :-D
My System SpecsSystem Spec

07 Aug 2011   #14
Microsoft MVP


The dumps are usually pretty large.
If they're too large to upload, pick a free file-hosting service and upload it there. Then just provide us with a link to download it from.

I saw Andre posting over on the Microsoft Answers forums earlier this year - but haven't been over there myself in a while (the restructuring makes it very confusing to me because of my eye problems).
My System SpecsSystem Spec
12 Aug 2011   #15


Okay, I've merged the registry key as listed under step 5 over here. Now I guess I've got to wait for the next crash. *swallows*
My System SpecsSystem Spec
23 Aug 2011   #16


I'm back again...dumpless so far...It's very odd, and I may be wrong, but since I removed Adobe Acrobat Reader 9.4.5 and installed Adobe Reader X in its place about two weeks ago, there have not been any Windows Explorer issues so far. However, on the same day I installed Reader X, I also installed the August Microsoft updates (Patch Tuesday), so if the issue is indeed fixed, then I'm not sure what fixed it - updating the Adobe Reader software or the Windows updates. I'm still going to keep an eye on the problem, and if an Explorer crash/restart does occur again, then I will post back with the dump.
My System SpecsSystem Spec
23 Aug 2011   #17
Microsoft MVP


Just FYI - nearly all Windows Updates are problem free. Rarely does a problem escape their pre-release testing.
Most times the errors are due to outdated/older drivers or program files on the system - or malware.

The first thing that I do at work (if I encounter update problems) is to update the drivers and any older programs on the customer's system. That fixes most of the problems that I encounter with Windows Updates that aren't malware related.
My System SpecsSystem Spec
12 Sep 2011   #18


Thanks for your help and patience, usasma :-)
Marking this thread solved.
My System SpecsSystem Spec

 Windows Explorer crashes randomly and has to restart

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