Windows Explorer crashes randomly and has to restart

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  1. Posts : 2,523
    -
       #1

    Windows Explorer crashes randomly and has to restart


    Hi everyone,

    Windows Explorer seems to crash randomly with me (it does not happen with every computer session but seems to happen when I want to open a window) and has to restart; then, after a few seconds, it crashes again and has to restart yet again (seems to happen when I try opening the window again after Explorer restarts) Have got the latest Windows updates and Service Pack 1. The issue started after installing the recommended Microsoft updates described over here:
    6 new updates 4/26/11
    After the updates had been successfully installed, I was asked to reboot my computer. After the reboot,when I wanted to open a window, Explorer crashed (30th April logs; see below).

    Since my computer is in German, the crash logs are also in German. I have translated them into English, so if a few things sound a bit odd, it's because it's my own translation, though I was able to recall a few of the English terms thanks to my other laptop, which is in English (but has no problems at all with Explorer...)

    I've inserted all the crash logs below - two from 30th April (two crashes which happened after each other) and three from today (13th May, also happened right after reach other). I've separated the logs with broken lines for viewing convenience. Any idea what's causing explorer to crash and how to fix the problem?

    Crash logs 30th April 2011

    Source
    Windows-Explorer

    Summary
    Can no longer function

    Date
    ‎30.‎04.‎2011 16:27

    Status
    Report sent.

    Description
    Path of faulting application: C:\Windows\explorer.exe

    Problem signature
    Problem event name: APPCRASH
    Application name: Explorer.EXE
    Application version: 6.1.7601.17567
    Application time stamp: 4d672ee4
    Faulting module name: StackHash_1b9c
    Faulting module version: 6.1.7601.17514
    Faulting module time stamp: 4ce7c8f9
    Exception code: c0000374
    Exception offset: 00000000000c40f2
    Operating system version: 6.1.7601.2.1.0.768.3
    System locale ID: 2055
    Additional information 1: 1b9c
    Additional information 2: 1b9cf58aa3eb0253ef97003bb64067ff
    Additional information 3: 03ac
    Additional information 4: 03ac16ea463d149f9db0f3854ef50a80

    Additional information on the problem
    Bucket ID: 34781360

    ---

    Source
    Windows-Explorer

    Summary
    Can no longer function

    Date
    ‎30.‎04.‎2011 16:35

    Status
    Report sent.

    Description
    Path of faulting application: C:\Windows\explorer.exe

    Problem signature
    Problem event name: APPCRASH
    Application name: Explorer.EXE
    Application version: 6.1.7601.17567
    Application time stamp: 4d672ee4
    Faulting module name: StackHash_1b9c
    Faulting module version: 6.1.7601.17514
    Faulting module time stamp: 4ce7c8f9
    Exception code: c0000374
    Exception offset: 00000000000c40f2
    Operating system version: 6.1.7601.2.1.0.768.3
    System locale ID: 2055
    Additional information 1: 1b9c
    Additional information 2: 1b9cf58aa3eb0253ef97003bb64067ff
    Additional information 3: 03ac
    Additional information 4: 03ac16ea463d149f9db0f3854ef50a80

    Additional information on the problem
    Bucket ID: 34781360


    Crash logs 13th May 2011

    Source
    Windows-Explorer

    Summary
    Can no longer function

    Date
    ‎13.‎05.‎2011 23:00

    Status
    Report sent.

    Description
    Path of faulting application: C:\Windows\explorer.exe

    Problem signature
    Problem event name: APPCRASH
    Application name: Explorer.EXE
    Application version: 6.1.7601.17567
    Application time stamp: 4d672ee4
    Faulting module name: msvcrt.dll
    Faulting module version: 7.0.7600.16385
    Faulting module time stamp: 4a5bdfbe
    Exception code: c0000005
    Exception offset: 0000000000001221
    Operating system version: 6.1.7601.2.1.0.768.3
    System locale ID: 2055
    Additional information 1: 4404
    Additional information 2: 4404685a13a37192da1ef5a3a8b8e62e
    Additional information 3: 0913
    Additional information 4: 0913d5d2ddb8e2e68083d6b11cd405f9

    Additional information on the problem
    Bucket ID: 34772631

    ---

    Source
    Windows-Explorer

    Summary
    Can no longer function

    Date
    ‎13.‎05.‎2011 23:01

    Status
    Report sent.

    Description
    Path of faulting application: C:\Windows\explorer.exe

    Problem signature
    Problem event name: APPCRASH
    Application name: Explorer.EXE
    Application version: 6.1.7601.17567
    Application time stamp: 4d672ee4
    Faulting module name: ntdll.dll
    Faulting module version: 6.1.7601.17514
    Faulting module time stamp: 4ce7c8f9
    Exception code: c0000005
    Exception offset: 00000000000532d0
    Operating system version: 6.1.7601.2.1.0.768.3
    System locale ID: 2055
    Additional information 1: 4e75
    Additional information 2: 4e75b8d4b21d94e23a2323ae9cc375fb
    Additional information 3: 69b2
    Additional information 4: 69b295f9dd9fdcdcd50998e63b8859f6

    Additional information on the problem
    Bucket ID: 32430540

    ---

    Source
    Windows-Explorer

    Summary
    Can no longer function

    Date
    ‎13.‎05.‎2011 23:02

    Status
    Not sent

    Description
    Path of faulting application: C:\Windows\explorer.exe

    Problem signature
    Problem event name: APPCRASH
    Application name: Explorer.EXE
    Application version: 6.1.7601.17567
    Application time stamp: 4d672ee4
    Faulting module name: StackHash_6f36
    Faulting module version: 6.1.7601.17514
    Faulting module time stamp: 4ce7c8f9
    Exception code: c0000374
    Exception offset: 00000000000c40f2
    Operating system version: 6.1.7601.2.1.0.768.3
    System locale ID: 2055
    Additional information 1: 6f36
    Additional information 2: 6f364e767aab3b9b866e0ff63311dded
    Additional information 3: 3eea
    Additional information 4: 3eeaf5550e2498cd4cce5ee704c1758e
    Last edited by Athene; 24 May 2011 at 08:08. Reason: Translated German terminology into English
      My Computer


  2. Posts : 2,523
    -
    Thread Starter
       #2

    I also recall that when I booted the computer yesterday, HP Update popped up in the system tray asking me to search for HP updates (well, obviously...) and an Adobe window was also waiting for me, announcing that there was an update for Flash Player. Don't know if these update notifications might have had anything to do with Explorer crashing when I tried to open the Control Panel (I think that that was the first window I wanted to open). What I am absolutely sure about is that I had not opened Firefox.
    Which makes me wonder if the Explorer crashes from April and May are related to each other...or not.
      My Computer


  3. Posts : 5,705
    Win7 x64 + x86
       #3

    I'd first suggest trying this free tool: ShellExView - Shell Extension Manager For Windows
    Use it to disable ALL non-Microsoft extensions and see if that stops the crashing.

    If not, then we'll need a bit more info: Generating a memory dump for a crashing process

    Also have a look here: Troubleshooting Explorer.exe Crashing Issues
      My Computer


  4. Posts : 2,523
    -
    Thread Starter
       #4

    Hi usasma,

    Thanks for your answer. I did a lot of reading on explorer crashes and I thought it might come to downloading ShellExView. Is it better to create a system restore point or an image (with the inbuilt Win 7 imaging program) before installing this program and disabling all non-Microsoft extensions? My Windows 7 came preinstalled on the computer, and I don't have the Win7 installation CD/DVD.

    PS: How come only your pants are cranky?
      My Computer


  5. Posts : 5,705
    Win7 x64 + x86
       #5

    I'd say that a System Restore point would be adequate - but you can never tell, so backup everything "just in case"

    Well, it's only my pants that are cranky because of the darned leiderhosen I got while stationed in Bavaria (Bamberg) :) (just kidding!).
      My Computer


  6. Posts : 2,523
    -
    Thread Starter
       #6

    Uhm, sorry if this is a silly question...I guess I have to download the 64-bit version of ShellExViewer for my Windows 7 64-bit system? Some 32-bit applications run without problems on a 64-bit system...and some don't, of course
      My Computer


  7. Posts : 5,705
    Win7 x64 + x86
       #7

    Yep, get the 64 bit version.
      My Computer


  8. Posts : 2,523
    -
    Thread Starter
       #8

    Thanks :-D It's very late over here, so I'll hop off to bed and tackle the issue when I have a "fresh" brain :-D Thanks for your help and patience
      My Computer


  9. Posts : 2,523
    -
    Thread Starter
       #9

    Sorry about the long delay - I was so annoyed by the Windows Explorer that I stuffed the laptop into my cupboard 45 days ago and returned to my Vista. Today I took it out again - I had run chkdsk (I don't think it found anything) and removed KB2515325 beforehand locking away the laptop; it addresses Explorer crashing when working with the taskbar, and I thought that it was to blame.
    Well...today I had the same error, after installing updates from Windows Updates; the computer had to reboot to install the updates, and after the reboot, when I opened the control panel or some other window, Explorer crashed and restarted. Then I closed the window, and again Explorer crashed and restarted. According to Event Viewer, the error nearly always occurs in module ntdll.dll.
    The only option I can see now is to install the registry key suggested under step 5 over here and have the dump checked out by you guys the next time Explorer crashes - I cannot reproduce the issue, the only vague pattern is that it seems to occur following a reboot after installing Windows updates (but it has also cropped when no Windows updates were installed) and it requires that I click on something (no right-click, however), for example when I open or close a window.
    I don't want to do anything else because it would just be guessing, and it looks like a dump might be able to pin-point the issue - is this correct reasoning on my part? ;-) Also, I do not have a Windows 7 CD; the OS came preinstalled. Sigh.
      My Computer


  10. Posts : 5,705
    Win7 x64 + x86
       #10

    Have you made the restore/recovery DVD's that the system should be setup to make? It's usually listed under HP Recovery Manager in the Start Menu. If not, please make them.

    Here's some steps for troubleshooting crashing explorer.exe issues: Troubleshooting Explorer.exe Crashing Issues

    And here's a link on how to capture a memory dump of a crashing process: Generating a memory dump for a crashing process

    We'll take a look at the dump to see if there's anything that we can figure from it.
      My Computer


 
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