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Windows 7: Windows Explorer crashes in start menu

14 May 2011   #1
nightbreed

Windows 7 Home Premium 32bit
 
 
Windows Explorer crashes in start menu

When I point with the mouse one of the links in start menu (Computer, Documents, etc.) windows explorer crashes and restarts. Same thing happens in safe mode and with another user. Disabling pop-up descriptions in Folder Options didn't help (I did this because this only happens when pointing at the links, not clicking them).
Any ideas guys ?


My System SpecsSystem Spec
.
14 May 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by nightbreed View Post
When I point with the mouse one of the links in start menu (Computer, Documents, etc.) windows explorer crashes and restarts. Same thing happens in safe mode and with another user. Disabling pop-up descriptions in Folder Options didn't help (I did this because this only happens when pointing at the links, not clicking them).
Any ideas guys ?

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
14 May 2011   #3
nightbreed

Windows 7 Home Premium 32bit
 
 

The event ID is 1000 and that's the full log:

Code:
Log Name:      Application
Source:        Application Error
Date:          14.05.2011 14:05:01 ч.
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     PC
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d670037
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xffff1110
Faulting process id: 0x7d8
Faulting application start time: 0x01cc1225898cc350
Faulting application path: C:\Windows\explorer.exe
Faulting module path: unknown
Report Id: 02fddfa0-7e1a-11e0-a52c-0002440d2443
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-05-14T11:05:01.000000000Z" />
    <EventRecordID>3922</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d670037</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>ffff1110</Data>
    <Data>7d8</Data>
    <Data>01cc1225898cc350</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>unknown</Data>
    <Data>02fddfa0-7e1a-11e0-a52c-0002440d2443</Data>
  </EventData>
</Event>
My System SpecsSystem Spec
.

14 May 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

My System SpecsSystem Spec
15 May 2011   #5
nightbreed

Windows 7 Home Premium 32bit
 
 

I tried everything in the link above besides a system restore. I guess I didn't enable it during the installation. SFC /SCANNOW didn't help. It says that there is something to be fixed, but after restarting the PC the problem persists. If I run SFC again same thing happens.
Malwarebytes' Anti-Malware found some threats after a full scan, but the start menu problem is still here. Any other ideas ?
My System SpecsSystem Spec
Reply

 Windows Explorer crashes in start menu




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