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Windows 7: BSOD - Think it's video card Related. Please help!

14 May 2011   #1
SavingHumanity

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 
BSOD - Think it's video card Related. Please help!

here are the details. How do i fix this?


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80053D64E0
BCP2: FFFFF88002A63FB8
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051411-9141-01.dmp
C:\Users\David\AppData\Local\Temp\WER-13306-0.sysdata.xml

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My System SpecsSystem Spec
14 May 2011   #2
MarkJ

Windows 7 Ultimate 32bit
 
 

The possible causes of this BSOD are: Video driver, overheating, bad video card, BIOS, Power to card.

Is this a laptop or desktop, please give the details of the PC?

Please attach your minidumps to your next post for analysis, follow this guide.

Quote:
First locate your minidump files, they are usually found by clicking on your C: drive, in windows explorer, then click on Windows to view the contents. If your operating system is installed under a different drive letter then look there. They should be stored under a file called minidump. The files will have a .dmp extension. Zip up at least 5 of the most recent files into one zip folder and save on your desktop (if there are less than five just zip up what you have).

Below the reply box click on Go Advanced. Then scroll down until you see a button Manage Attachments. Click on that and a popup-window opens.
Click on the Browse button, find the zip folder you made earlier and doubleclick on it.
Now click on the Upload button in the popup. When done, click on the Close this window button.

Enter your message-text, then click on Submit Message.
My System SpecsSystem Spec
14 May 2011   #3
SavingHumanity

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

I have an HP DM1Z netbook with AMD Fusion. I'm attaching the minidump. thanks!
My System SpecsSystem Spec
14 May 2011   #4
Chalkywhite

Windows 7 Home Premium 32 bit
 
 

I too have just started getting BSOD on my Sony Vaio VGX-XL201 desktop. I've rolled back anti-virus from AVG2011 to AVG9, rolled back an Nvidia graphics card driver, full virus scanned, full defender scanned, sfc'd, chkdsk, now resorting to safe mode to look at dump file.

Could it be a recent Microsoft patch?

BSOD is always after about 45 mins or so.

Thanks, Tony
My System SpecsSystem Spec
14 May 2011   #5
MarkJ

Windows 7 Ultimate 32bit
 
 

Chalkywhite, please start your own thread to avoid confusion.

Saving Humanity, the minidump you posted does relate to your graphics card/driver. As I can see in the debug log the graphics driver is dated September 2010 so is likely to be upto date. First I would download the latest driver for the card and save it to your desktop. Then go into Device Manager and delete all the devices under Display Adapters and then install the new driver by double clicking on it. This should ensure there are no old drivers causing a conflict, using driver sweeper may also help to find any old hidden drivers. http://www.windows7download.com/win7.../jwkhrjce.html

If you still get problems with it then it is likely that the card is faulty or overheating. Give it a good blast from a can of compressed air to clean out any dust and check the fan (if any) is running OK. Are you getting any problems with the display prior to a BSOD occuring?
My System SpecsSystem Spec
14 May 2011   #6
SavingHumanity

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

hey! wow, people are so nice here. i guess coming from Manhattan it's difficult to remember that people can be genuinely kind.

Prior to the restart, the screen always flickers off for a second, then it immediately comes back on and there's some staggering noise being made (especially if i'm playing music).

Then it usually returns to normal for a few minutes before abruptly restarting.

I deleted the driver and then reinstalled it. The latest driver is not much newer, from November 2010.

Do you think it's the fan or overheating?

Any modifications I can make to the driver itself to reduce the likelihood of it corrupting again?
My System SpecsSystem Spec
14 May 2011   #7
MarkJ

Windows 7 Ultimate 32bit
 
 

Drivers do just screw up sometimes, quite often it is due to updates with other software causing conflicts and then it all goes belly up. Nothing much you can do to prevent it occuring again.

You have not actually had much time to confirm the new driver has fixed the problem so you may find it still happens and yes it could be overheating so give the board a good clean with a can of compressed air and check the fan is running well. There is also a possibility that your RAM may be defective. Give it time and see what happens.
My System SpecsSystem Spec
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 BSOD - Think it's video card Related. Please help!




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