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Windows 7: New BSOD...Norton?


14 May 2011   #1

Windows 7 64-bit Ultimate
 
 
New BSOD...Norton?

Hello, again...I thought my last BSOD would have been my last but no luck. I recently had a device power state failure but you kind folks were able to guide me into a fix. So now I have another issue, that perfmon seems to think could be to do with norton, however I unstalled that after my last HP Recover and 64 bit ultimate install earlier this week.

My System is about two and a half years old retail HP, additional details are
CPU Core 2 Duo p7350
Motherboard Compal 30F7
chipset GM45/GM47 Rev 7
southbridge 82801m (ich9-m) rev 3
Bios HP F.55 date 10/06/09
Single DDR2 4096b gskill 333mhz
intel 4 seriess chipset

Crash Report

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80045AF4E0
BCP2: FFFFF880048E4530
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051411-20326-01.dmp
C:\Users\Micah\AppData\Local\Temp\WER-97407-0.sysdata.xml

I attached the dmp file but it doesn't seem that the sites uploader supports html files.


Thanks for your help in advance.

Micah


My System SpecsSystem Spec
.

14 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by micahl88 View Post
Hello, again...I thought my last BSOD would have been my last but no luck. I recently had a device power state failure but you kind folks were able to guide me into a fix. So now I have another issue, that perfmon seems to think could be to do with norton, however I unstalled that after my last HP Recover and 64 bit ultimate install earlier this week.

My System is about two and a half years old retail HP, additional details are
CPU Core 2 Duo p7350
Motherboard Compal 30F7
chipset GM45/GM47 Rev 7
southbridge 82801m (ich9-m) rev 3
Bios HP F.55 date 10/06/09
Single DDR2 4096b gskill 333mhz
intel 4 seriess chipset

Crash Report

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80045AF4E0
BCP2: FFFFF880048E4530
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051411-20326-01.dmp
C:\Users\Micah\AppData\Local\Temp\WER-97407-0.sysdata.xml

I attached the dmp file but it doesn't seem that the sites uploader supports html files.


Thanks for your help in advance.

Micah

The most recent 3 were Related to hpdskflt.sys HP Disk Filter from Hewlett-Packard Corporation

I would un-install as much of the HP bloatware as you can

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\051311-20560-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`02e4b000 PsLoadedModuleList = 0xfffff800`03088e50
Debug session time: Thu May 12 19:47:03.185 2011 (GMT-4)
System Uptime: 0 days 0:35:28.370
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003cf8b60, fffff80000b9c510}

Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+29e1 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003cf8b60, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8003cf8b60

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ec2992 to fffff80002ec15da

STACK_TEXT:  
fffff880`02fe01f0 fffff800`02ec2992 : fffffa80`03cf8b60 fffffa80`03cf8b60 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`02fe0330 fffff800`02ec4d0f : fffffa80`0506f860 fffffa80`07654e70 00000000`00000000 00000000`0000000c : nt!KiCommitThreadWait+0x1d2
fffff880`02fe03c0 fffff880`089e09e1 : 00000000`00000000 fffffa80`00000000 fffff880`02fe0400 00000000`00000700 : nt!KeWaitForSingleObject+0x19f
fffff880`02fe0460 00000000`00000000 : fffffa80`00000000 fffff880`02fe0400 00000000`00000700 fffff800`03035e80 : hpdskflt+0x29e1


STACK_COMMAND:  .thread 0xfffffa8003cf8b60 ; kb

FOLLOWUP_IP: 
hpdskflt+29e1
fffff880`089e09e1 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  hpdskflt+29e1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hpdskflt

IMAGE_NAME:  hpdskflt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  47e0334b

FAILURE_BUCKET_ID:  X64_0x9F_hpdskflt+29e1

BUCKET_ID:  X64_0x9F_hpdskflt+29e1

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 May 2011   #3

Windows 7 64-bit Ultimate
 
 

That's crazy, that is the same thing that caused it last time. I already uninstalled that, but apparently its back. I uninstalled it again. Any reason why it came back? Also, did you notice in the perfmon report, that it discussed norton? Any reason why? How can anything norton be there when I uninstalled Norton already?
My System SpecsSystem Spec
.


14 May 2011   #4

Windows 7 64-bit Ultimate
 
 

Thanks for checking for me.
My System SpecsSystem Spec
14 May 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by micahl88 View Post
That's crazy, that is the same thing that caused it last time. I already uninstalled that, but apparently its back. I uninstalled it again. Any reason why it came back? Also, did you notice in the perfmon report, that it discussed norton? Any reason why? How can anything norton be there when I uninstalled Norton already?
Norton is both a resource hog and cause of BSOD's anyway but I didnt see it loaded or active.

RE: the HP bloatware. It is almost impossible to remove without doing a clean isntall from a non HP dvd.

Their assistants have odd names, are difficult to track down and I have had to be relentless. Even their accelerometer and fingerprint readers with cause windows to re-install drivers and that may be your case.
My System SpecsSystem Spec
14 May 2011   #6

Windows 7 64-bit Ultimate
 
 

Ok, any suggestions on how to do a cheap/free clean non-hp install? I have a windows upgrade disc, but my recovery disks are hp. Two other questions, how do I rep you for your help, and I am assuming you are some sort of MS Certified, any good online ways one can going about become a Microsoft Tech Specialist?
My System SpecsSystem Spec
14 May 2011   #7

 

Quote   Quote: Originally Posted by zigzag3143 View Post
Norton is both a resource hog and cause of BSOD's anyway but I didnt see it loaded or active.
Sorry to chip in, but I have to disagree with you there. Starting with Norton 2009, the whole engine has been revamped to leave a small footprint and be particularly user-friendly (especially Norton Internet Security). The LiveUpdate module, for instance, used to be a separate component until and with Norton 2008. This is no longer the case. BSODs following a Norton installation can often result from directly over-installing Norton over a previously installed antivirus software (especially from another vendor/brand). However, if you ever need in-depth help with Norton software, please visit the Norton Community Forums - the support over there is outstanding. Okay - back to the thread topic :-)
My System SpecsSystem Spec
14 May 2011   #8

Windows 7 64-bit Ultimate
 
 

Oh and I just noticed that you helped me the last time too, three days ago. Thanks! I'm pissed that that stupid disk filter reappeared....
My System SpecsSystem Spec
14 May 2011   #9

Windows 7 64-bit Ultimate
 
 

Ok I'll check that too Pallas. Thanks
My System SpecsSystem Spec
14 May 2011   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by PallasAthene View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Norton is both a resource hog and cause of BSOD's anyway but I didnt see it loaded or active.
Sorry to chip in, but I have to disagree with you there. Starting with Norton 2009, the whole engine has been revamped to leave a small footprint and be particularly user-friendly (especially Norton Internet Security). The LiveUpdate module, for instance, used to be a separate component until and with Norton 2008. This is no longer the case. BSODs following a Norton installation can often result from directly over-installing Norton over a previously installed antivirus software (especially from another vendor/brand). However, if you ever need in-depth help with Norton software, please visit the Norton Community Forums - the support over there is outstanding. Okay - back to the thread topic :-)

You are of course entitled to your opinion, and I used to be a norton fan but, that being said after 10,000 BSOD analysis I have seen more caused by Symantec products than I ever care to look at again.

They are difficult to remove (hence there own specialized removal tool)

Comparatively they do use more resources than say Microsoft security essentials.

Etc. Everyone will have their own favorite, and I dont even mention mine for it is just my favorite.
My System SpecsSystem Spec
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 New BSOD...Norton?




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