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Windows 7: Frequent BSODs--Hardware or Software?


15 May 2011   #1

Windows 7 Home Premium 64-bit
 
 
Frequent BSODs--Hardware or Software?

Hello all!

I am fairly ignorant when it comes to PCs, so I finally broke down and bought a Cyberpower PC off of Newegg for my online gaming. I noticed my first BSOD shortly after purchasing it, but thought nothing of it since I had no idea what it was. Then about 6 months ago, they started to get worse and more frequent.

The issue tends to come and go, but finally I am at the point where I simply cannot take it anymore.

For a brief history:

I reformatted my C: drive yesterday. I used my provided Windows 7 CD and installed my Motherboard drivers via the disc I was also provided. I then went to ATI's website and downloaded the latest drivers for my video card (ATI Radeon HD 5800 Series, 11.5).

I then proceeded to allow Windows to update itself. It seems like I have gotten most of the windows updates out of the way, but as I speak I am currently downloading another one that just popped up.

I am STILL getting BSODs. Whether it be while playing Rift, WoW, or simply browsing the internet or doing miniscule tasks, they just keep happening. Usually it is associated with an annoying sound (the sound looping into just an awful noise) along with lines running across the screen, quickly followed by a BSOD doing a memory dump.

Again, this is all after reformatting. I am not sure what all my Windows_NT6_BSOD_jcgriff2 folder will contain, so I will include the following 3 dump logs:

Code:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
Additional information about the problem:
  BCCode: 1000007e
  BCP1: FFFFFFFFC0000005
  BCP2: FFFFF88004CE3153
  BCP3: FFFFF880021BF9E8
  BCP4: FFFFF880021BF250
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1
Code:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
Additional information about the problem:
  BCCode: 24
  BCP1: 00000000001904FB
  BCP2: FFFFF88007861BB8
  BCP3: FFFFF88007861420
  BCP4: FFFFF80002ED0995
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1
Code:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
Additional information about the problem:
  BCCode: 1e
  BCP1: 0000000000000000
  BCP2: 0000000000000000
  BCP3: 0000000000000000
  BCP4: 0000000000000000
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1
After looking up BCCode 24, I saw advice on checking my drive for corruption. So I ran a check drive scan, which required me to restart my PC since C: is the only drive I use. Here are the results of that:

Code:
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.                         
CHKDSK is verifying files (stage 1 of 5)...
  90112 file records processed.                                          
File verification completed.
  109 large file records processed.                                      
0 bad file records processed.                                        
0 EA records processed.                                              
44 reparse records processed.                                       
CHKDSK is verifying indexes (stage 2 of 5)...
  130784 index entries processed.                                         
Index verification completed.
  0 unindexed files scanned.                                           
0 unindexed files recovered.                                       
CHKDSK is verifying security descriptors (stage 3 of 5)...
  90112 file SDs/SIDs processed.                                         
Cleaning up 149 unused index entries from index $SII of file 0x9.
Cleaning up 149 unused index entries from index $SDH of file 0x9.
Cleaning up 149 unused security descriptors.
Security descriptor verification completed.
  20337 data files processed.                                            
CHKDSK is verifying Usn Journal...
  34528872 USN bytes processed.                                             
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  90096 files processed.                                                 
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  222729480 free clusters processed.                                         
Free space verification is complete.
Windows has checked the file system and found no problems.
 976657407 KB total disk space.
  85471012 KB in 66939 files.
     48456 KB in 20338 indexes.
         0 KB in bad sectors.
    220015 KB in use by the system.
     65536 KB occupied by the log file.
 890917924 KB available on disk.
      4096 bytes in each allocation unit.
 244164351 total allocation units on disk.
 222729481 allocation units available on disk.
Internal Info:
00 60 01 00 f9 54 01 00 b6 a5 02 00 00 00 00 00  .`...T..........
7d 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  }...,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
Windows has finished checking your disk.
Please wait while your computer restarts.
At any rate, perhaps I am supplying too much information. I attached the ZIP folder. I also ran the System Health Report as asked, but I am unsure how to include that here as I saved it as an HTML. Here is the link to that ( not sure if that's how I'm supposed to include it)

C:\Users\CaseyTout\Documents\systemhealthreport.html

Also, my system specs:

Windows 7 home premium 64-bit
-came preinstalled

8gigs of ram
-I bought two new sticks to replace the originals. problem still occured, so I went ahead and put the other two sticks in, going from 4 to 8 gigs

AMD Phenom II X4 965 Processor 3.4 GHz

Gigabyte GA-77OT-USB 3 Motherboard
-let it be KNOWN that some of my USB ports DO NOT WORK. I cannot plug in my mouse or keyboard to some of the ports. I largely ignored this issue, but now I wonder if I shouldn't have?

ATI Radeon HD 5800 Series graphics card
-yes, up to date as of 5-9-11 drivers
Any and all help would be GREATLY appreciated.

My System SpecsSystem Spec
.

15 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ramennoodleking View Post
Hello all!

I am fairly ignorant when it comes to PCs, so I finally broke down and bought a Cyberpower PC off of Newegg for my online gaming. I noticed my first BSOD shortly after purchasing it, but thought nothing of it since I had no idea what it was. Then about 6 months ago, they started to get worse and more frequent.

The issue tends to come and go, but finally I am at the point where I simply cannot take it anymore.

For a brief history:

I reformatted my C: drive yesterday. I used my provided Windows 7 CD and installed my Motherboard drivers via the disc I was also provided. I then went to ATI's website and downloaded the latest drivers for my video card (ATI Radeon HD 5800 Series, 11.5).

I then proceeded to allow Windows to update itself. It seems like I have gotten most of the windows updates out of the way, but as I speak I am currently downloading another one that just popped up.

I am STILL getting BSODs. Whether it be while playing Rift, WoW, or simply browsing the internet or doing miniscule tasks, they just keep happening. Usually it is associated with an annoying sound (the sound looping into just an awful noise) along with lines running across the screen, quickly followed by a BSOD doing a memory dump.

Again, this is all after reformatting. I am not sure what all my Windows_NT6_BSOD_jcgriff2 folder will contain, so I will include the following 3 dump logs:

Code:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
Additional information about the problem:
  BCCode: 1000007e
  BCP1: FFFFFFFFC0000005
  BCP2: FFFFF88004CE3153
  BCP3: FFFFF880021BF9E8
  BCP4: FFFFF880021BF250
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1
Code:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
Additional information about the problem:
  BCCode: 24
  BCP1: 00000000001904FB
  BCP2: FFFFF88007861BB8
  BCP3: FFFFF88007861420
  BCP4: FFFFF80002ED0995
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1
Code:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
Additional information about the problem:
  BCCode: 1e
  BCP1: 0000000000000000
  BCP2: 0000000000000000
  BCP3: 0000000000000000
  BCP4: 0000000000000000
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1
After looking up BCCode 24, I saw advice on checking my drive for corruption. So I ran a check drive scan, which required me to restart my PC since C: is the only drive I use. Here are the results of that:

Code:
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.                         
CHKDSK is verifying files (stage 1 of 5)...
  90112 file records processed.                                          
File verification completed.
  109 large file records processed.                                      
0 bad file records processed.                                        
0 EA records processed.                                              
44 reparse records processed.                                       
CHKDSK is verifying indexes (stage 2 of 5)...
  130784 index entries processed.                                         
Index verification completed.
  0 unindexed files scanned.                                           
0 unindexed files recovered.                                       
CHKDSK is verifying security descriptors (stage 3 of 5)...
  90112 file SDs/SIDs processed.                                         
Cleaning up 149 unused index entries from index $SII of file 0x9.
Cleaning up 149 unused index entries from index $SDH of file 0x9.
Cleaning up 149 unused security descriptors.
Security descriptor verification completed.
  20337 data files processed.                                            
CHKDSK is verifying Usn Journal...
  34528872 USN bytes processed.                                             
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  90096 files processed.                                                 
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  222729480 free clusters processed.                                         
Free space verification is complete.
Windows has checked the file system and found no problems.
 976657407 KB total disk space.
  85471012 KB in 66939 files.
     48456 KB in 20338 indexes.
         0 KB in bad sectors.
    220015 KB in use by the system.
     65536 KB occupied by the log file.
 890917924 KB available on disk.
      4096 bytes in each allocation unit.
 244164351 total allocation units on disk.
 222729481 allocation units available on disk.
Internal Info:
00 60 01 00 f9 54 01 00 b6 a5 02 00 00 00 00 00  .`...T..........
7d 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  }...,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
Windows has finished checking your disk.
Please wait while your computer restarts.
At any rate, perhaps I am supplying too much information. I attached the ZIP folder. I also ran the System Health Report as asked, but I am unsure how to include that here as I saved it as an HTML. Here is the link to that ( not sure if that's how I'm supposed to include it)

C:\Users\CaseyTout\Documents\systemhealthreport.html

Any and all help would be GREATLY appreciated.
The newest crash was caused by cpudrv64.sys (suspect the others as well) (System Requirements Lab)

I would remove it for several reasons. Its older than windows, installed in the 32 bit programs folder (it is 64 bit) and is supect for other reasons

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\051511-27237-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`02e1f000 PsLoadedModuleList = 0xfffff800`0305ce50
Debug session time: Sun May 15 15:30:38.888 2011 (GMT-4)
System Uptime: 0 days 0:12:36.620
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000096, fffff88007d8d912, 0, 0}

Unable to load image \??\C:\Program Files (x86)\SystemRequirementsLab\cpudrv64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cpudrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for cpudrv64.sys
Probably caused by : cpudrv64.sys ( cpudrv64+1912 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff88007d8d912, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION}  Privileged instruction.

FAULTING_IP: 
cpudrv64+1912
fffff880`07d8d912 0f32            rdmsr

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  inteldriver.ex

CURRENT_IRQL:  0

EXCEPTION_RECORD:  fffff8800a2e56c8 -- (.exr 0xfffff8800a2e56c8)
ExceptionAddress: fffff88007d8d912 (cpudrv64+0x0000000000001912)
   ExceptionCode: c0000096
  ExceptionFlags: 00000000
NumberParameters: 0

TRAP_FRAME:  fffff8800a2e5770 -- (.trap 0xfffff8800a2e5770)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000000102b780 rbx=0000000000000000 rcx=0000000000000017
rdx=fffff8800a2e59b4 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88007d8d912 rsp=fffff8800a2e5908 rbp=fffff8800a2e5ca0
 r8=fffff8800a2e59b8  r9=000000000000000e r10=fffff88002f64ca0
r11=fffff8800a2e5a08 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cpudrv64+0x1912:
fffff880`07d8d912 0f32            rdmsr
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ec9ab9 to fffff80002e8f700

STACK_TEXT:  
fffff880`0a2e4ef8 fffff800`02ec9ab9 : 00000000`0000001e ffffffff`c0000096 fffff880`07d8d912 00000000`00000000 : nt!KeBugCheckEx
fffff880`0a2e4f00 fffff800`02e8ed42 : fffff880`0a2e56c8 fffffa80`070a2840 fffff880`0a2e5770 fffffa80`0942e280 : nt!KiDispatchException+0x1b9
fffff880`0a2e5590 fffff800`02e8d64a : 00000000`00000000 00000000`a000000c fffffa01`0942e280 fffff800`02eaed1c : nt!KiExceptionDispatch+0xc2
fffff880`0a2e5770 fffff880`07d8d912 : fffff880`0a2e59b8 fffff880`0a2e59b4 fffffa80`0942e280 fffffa80`0942e280 : nt!KiGeneralProtectionFault+0x10a
fffff880`0a2e5908 fffff880`0a2e59b8 : fffff880`0a2e59b4 fffffa80`0942e280 fffffa80`0942e280 fffff880`0a2e5ca0 : cpudrv64+0x1912
fffff880`0a2e5910 fffff880`0a2e59b4 : fffffa80`0942e280 fffffa80`0942e280 fffff880`0a2e5ca0 fffffa80`070a2840 : 0xfffff880`0a2e59b8
fffff880`0a2e5918 fffffa80`0942e280 : fffffa80`0942e280 fffff880`0a2e5ca0 fffffa80`070a2840 fffff880`07d903c3 : 0xfffff880`0a2e59b4
fffff880`0a2e5920 fffffa80`0942e280 : fffff880`0a2e5ca0 fffffa80`070a2840 fffff880`07d903c3 fffffa80`070a2840 : 0xfffffa80`0942e280
fffff880`0a2e5928 fffff880`0a2e5ca0 : fffffa80`070a2840 fffff880`07d903c3 fffffa80`070a2840 00000000`00000000 : 0xfffffa80`0942e280
fffff880`0a2e5930 fffffa80`070a2840 : fffff880`07d903c3 fffffa80`070a2840 00000000`00000000 fffff680`00005918 : 0xfffff880`0a2e5ca0
fffff880`0a2e5938 fffff880`07d903c3 : fffffa80`070a2840 00000000`00000000 fffff680`00005918 00000000`00000000 : 0xfffffa80`070a2840
fffff880`0a2e5940 fffffa80`070a2840 : 00000000`00000000 fffff680`00005918 00000000`00000000 00000000`000000fc : cpudrv64+0x43c3
fffff880`0a2e5948 00000000`00000000 : fffff680`00005918 00000000`00000000 00000000`000000fc fffff880`0a2e59a8 : 0xfffffa80`070a2840


STACK_COMMAND:  kb

FOLLOWUP_IP: 
cpudrv64+1912
fffff880`07d8d912 0f32            rdmsr

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  cpudrv64+1912

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: cpudrv64

IMAGE_NAME:  cpudrv64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a819eb1

FAILURE_BUCKET_ID:  X64_0x1E_cpudrv64+1912

BUCKET_ID:  X64_0x1E_cpudrv64+1912

Followup: MachineOwner
---------

2: kd> lmvm cpudrv64
start             end                 module name
fffff880`07d8c000 fffff880`07d94000   cpudrv64 T (no symbols)           
    Loaded symbol image file: cpudrv64.sys
    Image path: \??\C:\Program Files (x86)\SystemRequirementsLab\cpudrv64.sys
    Image name: cpudrv64.sys
    Timestamp:        Tue Aug 11 12:39:13 2009 (4A819EB1)
    CheckSum:         0000D622
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
15 May 2011   #3

Windows 7 Home Premium 64-bit
 
 

Ok, there's an excellent first step for me. Now, seeing as I am ignorant, how do I go about removing it?

EDIT: let me add that the "new windows update" i spoke of was actually Service Pack 1. The crashes appeared prior to the installation of this service pack. Actually, I need to restart my PC as we speak. Just adding this info in case it helps.
My System SpecsSystem Spec
.


15 May 2011   #4

Windows 7 Home Premium 64-bit
 
 

Ok I went into my C: Drive, fround Prgram Files(x86) then found SystemRequirementsLab and deleted cpudrv64.sys

It is currently in my recycling bin. Is that all I needed to do?
My System SpecsSystem Spec
15 May 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ramennoodleking View Post
Ok I went into my C: Drive, fround Prgram Files(x86) then found SystemRequirementsLab and deleted cpudrv64.sys

It is currently in my recycling bin. Is that all I needed to do?
Wasnt it listed in add remove? If it loaded something loaded it. check the control panel
My System SpecsSystem Spec
15 May 2011   #6

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by ramennoodleking View Post
Ok I went into my C: Drive, fround Prgram Files(x86) then found SystemRequirementsLab and deleted cpudrv64.sys

It is currently in my recycling bin. Is that all I needed to do?
Wasnt it listed in add remove? If it loaded something loaded it. check the control panel
Ah, so I should delete systemrequirementslab altogether?

I see it in control panel. I'll gladly delete it if it won't effect something important.
My System SpecsSystem Spec
15 May 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ramennoodleking View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by ramennoodleking View Post
Ok I went into my C: Drive, fround Prgram Files(x86) then found SystemRequirementsLab and deleted cpudrv64.sys

It is currently in my recycling bin. Is that all I needed to do?
Wasnt it listed in add remove? If it loaded something loaded it. check the control panel
Ah, so I should delete systemrequirementslab altogether?

I see it in control panel. I'll gladly delete it if it won't effect something important.
It is not part of the operating system. I dont know if you use it for anything so I would make a backup and restore point just in case.

You want to un-install it , not delete it.
My System SpecsSystem Spec
15 May 2011   #8

Windows 7 Home Premium 64-bit
 
 

Ok I've done that.

Is there anything else that I should worry about? No BSODs yet, but I have a feeling one will occur sooner rather than later.
My System SpecsSystem Spec
15 May 2011   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ramennoodleking View Post
Ok I've done that.

Is there anything else that I should worry about? No BSODs yet, but I have a feeling one will occur sooner rather than later.
All you can do is wait for the BSOD and its data.
My System SpecsSystem Spec
16 May 2011   #10

Windows 7 Home Premium 64-bit
 
 

I really appreciate the help zigzag. So far, so good. Any additional BSODs and I will zip up the file and send it again in a reply post here.

Until then--how do i Rep you?
My System SpecsSystem Spec
Reply

 Frequent BSODs--Hardware or Software?




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