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Windows 7: Win 7x64 Home prem hangs at windows starting


16 May 2011   #1

Windows Home Premium 64- bit(6.1,Build 7600) SP1
 
 
Win 7x64 Home prem hangs at windows starting

Often my Win 7x64 os hangs during start up at the "starting windows" screen.
The only way to get out of it is to push the reboot button.
Upon rebooting the system will ask if I wish to run the diagnostic and repair procedure.
I've done this multiple times with no errors being found. The system suggests that I restore the pc to an earlier system restore point. The system always reboots the second time if I select the boot windows normally choice.

I see red error messages in the Windows application logs event viewer, but non associated with the times when I've booted up and experienced this problem.

The pc is about 10 months old and the Win 7 has been installed for about 9 months.

This has been going on for quite awhile (3-6 months) and I've just been tolerating it. But I finally decided to dig into it.



I've attached the Seven Forums.zip file.


My System SpecsSystem Spec
.

16 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Caramelo View Post
Often my Win 7x64 os hangs during start up at the "starting windows" screen.
The only way to get out of it is to push the reboot button.
Upon rebooting the system will ask if I wish to run the diagnostic and repair procedure.
I've done this multiple times with no errors being found. The system suggests that I restore the pc to an earlier system restore point. The system always reboots the second time if I select the boot windows normally choice.

I see red error messages in the Windows application logs event viewer, but non associated with the times when I've booted up and experienced this problem.

The pc is about 10 months old and the Win 7 has been installed for about 9 months.

This has been going on for quite awhile (3-6 months) and I've just been tolerating it. But I finally decided to dig into it.



I've attached the Seven Forums.zip file.

No DMP's included in upload please try this method


When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.
My System SpecsSystem Spec
16 May 2011   #3

Windows Home Premium 64- bit(6.1,Build 7600) SP1
 
 

zizag, how do I obtain dmps and what are they?

I don't understand the second part of your post about the graphic drivers.
My System SpecsSystem Spec
.


16 May 2011   #4

Windows Home Premium 64- bit(6.1,Build 7600) SP1
 
 

Here are the dump files.
My System SpecsSystem Spec
16 May 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Caramelo View Post
Here are the dump files.
Still no DMP files uploaded.





To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
16 May 2011   #6

Windows Home Premium 64- bit(6.1,Build 7600) SP1
 
 




I looked under C:\windows and I could not find any folder named Minidmp. I also searched for it with no luck.
My System SpecsSystem Spec
17 May 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Caramelo View Post



I looked under C:\windows and I could not find any folder named Minidmp. I also searched for it with no luck.
It is configured correctly. Am I mis-interpreting? Are you having BSOD's or just hangs?


If just hangs a more appropriate place to look would be in event viewer

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
17 May 2011   #8

Windows Home Premium 64- bit(6.1,Build 7600) SP1
 
 

Yes, I think you missed what I wrote in my first post. I'll requote here:

"I see red error messages in the Windows application logs event viewer, but none associated with the times when I've booted up and experienced this problem."

Most of the critical errors that have occurred, happened hours after I've started the pc and had the hung starts.

If I examine the logs for the initial start up (that's where I typical encounter this hung star) I see nothing except informational entries.
My System SpecsSystem Spec
17 May 2011   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Not sure what report you ran but it wasn't the jcgriff2 report. Please follow the instructions from the link below to get the correct report posted here

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
17 May 2011   #10

Windows Home Premium 64- bit(6.1,Build 7600) SP1
 
 

Ok, I tried again. I hope the result is better than the first time.

Just to emphasize, I'm having a system hang up when booting, not a BSOD.
My System SpecsSystem Spec
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 Win 7x64 Home prem hangs at windows starting




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