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#1
BSOD Problems
Hi all,
This is for my sister's laptop, the full DxDiag is included, but here are the basic specs:
Windows 7 Home Premium 32 bit (OEM)
The laptop is 6 months old, hard drive is 1 month.
The problem:
My sister was streaming a TV show a couple of days ago and the computer got infected with a virus. I think I have managed to get the virus off, but now the the laptop is BSOD-ing after the OS is booted up for about 2-3 mins.
I have tried using system restore to an earlier point but it did not stop the problem. I can run the laptop in Safe Mode without any problems.
When the BSOD happens, it says something about the file iastor.sys not working. I have an installation disc for Win7 HP 32bit, and was wondering if my best solution would be to reinstall Windows and restore the files afterwards using the back-up partition of the hard drive. There is Office 2010 on the computer, but apart from that I don't think there is anything else of value. Would the back up restore the Office 2010?
I have also tried to repair the OS using the Win7 install disc but no problems where detected.
I have attached the BSOD files as requested, but when I try and run the
perfmon /report it says the destination is unreachable.
Thanks in advance for replies,
Stubbyhs