Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Explorer Crashes Frequently

17 May 2011   #1
Casperrr

7 Premium X64
 
 
Windows Explorer Crashes Frequently

HI

Have researched this and at an end of my rope, as it were, with this issue.

The problem has become more frequent, oten happening when entering a folder inside explorer and also, when trying to save a Notepad file.
All appear to be application crashes

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16768
Application Timestamp: 4d688122
Fault Module Name: SHELL32.dll
Fault Module Version: 6.1.7600.16644
Fault Module Timestamp: 4c4ef25d
Exception Code: c000041d
Exception Offset: 000000000009ab6e
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 1257
Additional Information 2: 1257d3cdb4b4ecf59b5ff995bcbbc1eb
Additional Information 3: 73b5
Additional Information 4: 73b503dad3821559494c46e4c946c9ca


Any help would be appreciated


My System SpecsSystem Spec
.
17 May 2011   #2
therealjustin

Windows 7 Home Premium 64-Bit
 
 

I don't know the cause, but my W7 machine(clean installed in October 2010) is doing the same thing. I am getting random explorer.exe crashes and ntdll.dll crashes with no apparent reason.


I don't know for certain, but it seems likely it is being caused by a recent update. Have you updated any graphics card drivers lately? I just upgraded to nVidia's 270.61 and it seems like since then my system has gone downhill. Maybe just a coincidence but in my experience the computer world rarely has those.
My System SpecsSystem Spec
17 May 2011   #3
Nick92

Windows 7 professional x86
 
 

Hi there, Have you scanned your computer for any viruses i know it sounds pathetic but usually this is the case with explorer disappearing....make sure you scan in safe mode though....you may have a faulty driver like justin has just said.... if yoou updated anything lately make sure you roll back them in device manager...if not try to repair windows with you installation disk hope this helps
My System SpecsSystem Spec
.

18 May 2011   #4
Athene

 

Quote   Quote: Originally Posted by therealjustin View Post
I don't know the cause, but my W7 machine(clean installed in October 2010) is doing the same thing. I am getting random explorer.exe crashes and ntdll.dll crashes with no apparent reason.


I don't know for certain, but it seems likely it is being caused by a recent update. Have you updated any graphics card drivers lately? I just upgraded to nVidia's 270.61 and it seems like since then my system has gone downhill. Maybe just a coincidence but in my experience the computer world rarely has those.
Hi,

I have been having a similar issue since I installed the recommended out-of-band Microsoft updates in April. One of the updates is actually supposed to fix Windows Explorer issues. I am wondering if it ended up doing the opposite:
6 new updates 4/26/11
http://support.microsoft.com/kb/2515325
I have opened my own thread and have to see if the update is indeed responsible for the issue.
My System SpecsSystem Spec
19 May 2011   #5
Casperrr

7 Premium X64
 
 

Thanks for the suggestions - will look into all.
My System SpecsSystem Spec
20 May 2011   #6
therealjustin

Windows 7 Home Premium 64-Bit
 
 

I was going to create another thread but since this seems to be an issue which is becoming more and more common, I'll keep this thread going.


I am really frustrated to be honest.


After dealing with quite a few issues this past month with my W7 machine I decided to do a clean install Wednesday night. I installed all the drivers and then installed all of the updates including SP1. I turned on the machine tonight and went to install a new update and explorer.exe crashed!


I tested the RAM, tested the hard drive, my PSU is working perfectly, and my motherboard is rock solid. The problem is obviously with the software and it must be a recent update as PallasAthene said that is causing the problem. Now what can we do about it?
My System SpecsSystem Spec
24 May 2011   #7
Athene

 

Hi therealjustin,

I think there are basically two things which can be done - I strongly suspect that it is KB2515325 which is causing the trouble, so maybe it has to be uninstalled. It is supposed to solve Windows Explorer crashes. I only know that I after I installed it along with the other recommended updates, my computer experienced problems with Windows Explorer.

The second possibility (which I think is better because it avoids vague guesswork and fiddling around with updates) consists of creating a dump which will be generated whenever Explorer crashes. You can then upload the dump to sevenforums and see if the problem can be pinpointed by a dump expert. More instructions are over here under step 5 (recommended to me by usasma in my own thread):
Troubleshooting Explorer.exe Crashing Issues

I've seen the dump method being used extensively and very successfully - by Andre Ziegler, who is mentioned in the link above, on Microsoft TechNet - to troubleshoot Windows Explorer issues.

The problem with my own Windows Explorer issue is that it does not occur during every computer session. It seems randomly spread across computer sessions. In other words: I cannot reproduce it at will. I have not tried out the dump method as yet since I have gone back to using my old Vista machine for the timebeing.
My System SpecsSystem Spec
26 May 2011   #8
Casperrr

7 Premium X64
 
 

Thanks for more info.
My System SpecsSystem Spec
17 Aug 2011   #9
chrysalis

windows 8.1 Pro x64
 
 

I too have this issue, it seems to be recent during past month or so.

Its not very frequent, I had a explorer crash 2 mins ago and one before that about 3-4 weeks back, also one or 2 on spare machine.

Whats annoying about it is all explorer windows close when it crashes, even tho I have the use seperate process option enabled.
My System SpecsSystem Spec
17 Aug 2011   #10
Athene

 

Hi chrysalis,

It's best to install this registry key listed under step 5 over here:
Troubleshooting Explorer.exe Crashing Issues

The next time Windows Explorer crashes, a dump will be generated; you can upload it to sevenforums (or if it's too big you can use a file hosting service like sendspace) and have it analysed to identify the exact problem and further steps. Guesswork is no good in this case :-)
My System SpecsSystem Spec
Reply

 Windows Explorer Crashes Frequently




Thread Tools




Similar help and support threads
Thread Forum
Windows Explorer crashes frequently
Hello. My computer is running Windows 7 Ultimate x32 and in the past weeks I had some problems with Windows Explorer that frequently crashes. First it was happening randomly, while watching a movie or playing an RPG game. In the last two weeks the problem started to occur only when...
BSOD Help and Support
Windows 7 crashes frequently
since sometime saturday, my laptop (hp g60 if that helps) has been frequently crashing. i believe updates were installed on friday night. yesterday, i went to go to system restore, and pick the may 19th backup to restore to, but it froze before i could pick it -_- and i just gave up and waited...
BSOD Help and Support
Windows Explorer has stopped working frequently
As per this thread I have created and attached explorer.exe's dump file. It happens frequently and randomly and I want it to stop. Just ask if any additional information is reqired. Thanks! Note: The file was aparently too big to be attached according to the key so it can be found...
BSOD Help and Support
Explorer.exe frequently crashes: Exception Code 0xc0000005
Anyone have any idea what is going on? It seems to crash quite alot whenever I "click" on folders and shortcuts in explorer. I can't figure out what's going on? Help?!:( Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4 Faulting module name: ntdll.dll,...
BSOD Help and Support
Win 7 explorer.exe crashes frequently?
Hello there, I've just recently converted from xp to 7 and i feel like all my knowledge on computers has gone. I've only had my new laptop for 3 days and ever since i started using it i have had crashes, i do not get any error codes or BSOD's the laptop just becomes unresponsive so i have to...
BSOD Help and Support
windows 7 explorer crashes frequently!!!
:cry:every time i press folders or press the start menu or anything related to explorer.exe,, the explorer goes: explorer is not responding, then it restarts! what is wrong with it, i had tried sfc/scannow, it says no problem with the system. can anyone help me!??? is there a way to extend...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:53.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App