Vaio VGNCS35GN crashes everytime it hibernates.

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  1. SKG
    Posts : 70
    Microsoft Windows 7 Professional 32 bit
       #1

    Vaio VGNCS35GN crashes everytime it hibernates.


    The laptop came with preinstalled Vista. But i later switched to Win 7 Prof 32 bit. It's a licensed version my institute subscribes to. Everytime i put my computer on sleep/hibernate, the next time i try to resume it cays that Windows shut down unexpectedly. The error report shows a Blue Screen error. The guys at Sony refuse to provide any support as the laptop originally came with Vista.
    Please advise.
    Last edited by SKG; 17 May 2011 at 14:48.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2
      My Computer


  3. SKG
    Posts : 70
    Microsoft Windows 7 Professional 32 bit
    Thread Starter
       #3

    I have uploaded the dump files & perf monitor. Please check and advise.
    Thanks.
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    You have outdated drivers
    Those need to be updated:
    Synaptic Touchpad: Drivers | Synaptics

    SD card, modem driver Support for VGN-CS35GN : CS Series : VAIO™ Notebook : Sony Asia Pacific (use Vista drivers as Sony does not provide any Windows 7 Certified drivers)

    Remove Sony Power Utility/Vaio Power Management if they are installed

    Run Driver Verifier, wait for the laptop to crash and upload the new .zip file
    Driver Verifier - Enable and Disable
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A0, {9, c0000001, 1, 0}
    
    Probably caused by : ntkrpamp.exe ( nt!PopEndMirroring+11f )
    
    
    INTERNAL_POWER_ERROR (a0)
    The power policy manager experienced a fatal error.
    Arguments:
    Arg1: 00000009, A fatal error occured while preparing the hibernate file.
    Arg2: c0000001, Status code
    Arg3: 00000001, Mirroring phase
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0xA0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from 82d6eac6 to 82b22f2c
    
    STACK_TEXT:  
    8caa5c34 82d6eac6 000000a0 00000009 c0000001 nt!KeBugCheckEx+0x1e
    8caa5ca4 82d6c355 00000001 00000003 8cb1bba0 nt!PopEndMirroring+0x11f
    8caa5d1c 82d65df9 8caa5d3c 00000000 8583dd48 nt!MmDuplicateMemory+0x8ac
    8caa5d50 82c4cf64 8cb1bba0 efbb381a 00000000 nt!PopTransitionToSleep+0xce
    8caa5d90 82af5219 82d65d2b 8cb1bba0 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!PopEndMirroring+11f
    82d6eac6 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!PopEndMirroring+11f
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrpamp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fd753
    
    FAILURE_BUCKET_ID:  0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+11f
    
    BUCKET_ID:  0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+11f
    
    Followup: MachineOwner
    ---------
      My Computer


  5. SKG
    Posts : 70
    Microsoft Windows 7 Professional 32 bit
    Thread Starter
       #5

    As advised, I have:
    1. Updated my Synaptic touchpad driver. (Uninstalled the previous driver and installed the new driver from the Synaptic website link given).

    2. Updated the SD Card and Modem driver from the Sony website. (Used the Windows Vista Business 32-bit drivers. I am not sure but I believe that was my original OS.)

    3. I removed the Vaio Power Mangement Program.

    4. I ran the Driver Verifier. After using the settings as advised, I restarted the computer upon being prompted. When my computer was rebooting, a blue screen appeared. After that Windows Startup Recovery ran, which made some automatic repairs. After restarting again the computer resumed normally.

    What do I do now?
      My Computer


  6. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #6

    SKG said:
    As advised, I have:
    1. Updated my Synaptic touchpad driver. (Uninstalled the previous driver and installed the new driver from the Synaptic website link given).

    2. Updated the SD Card and Modem driver from the Sony website. (Used the Windows Vista Business 32-bit drivers. I am not sure but I believe that was my original OS.)

    3. I removed the Vaio Power Mangement Program.

    4. I ran the Driver Verifier. After using the settings as advised, I restarted the computer upon being prompted. When my computer was rebooting, a blue screen appeared. After that Windows Startup Recovery ran, which made some automatic repairs. After restarting again the computer resumed normally.

    What do I do now?
    Turn verifier off and upload the new .zip file
      My Computer


  7. SKG
    Posts : 70
    Microsoft Windows 7 Professional 32 bit
    Thread Starter
       #7

    1. Turned Verifier Off. (A prompt said that "No settings were changed.")

    2. Attaching the new file with this post.
      My Computer

  8.   My Computer


  9. SKG
    Posts : 70
    Microsoft Windows 7 Professional 32 bit
    Thread Starter
       #9

    I ran command prompt as admin and ran the code:
    powercfg /hibernate /size 100

    A message was displayed saying
    "The hiberfile size has been set to 3081740288 bytes"

    The problem however persists.
      My Computer


  10. Posts : 1,782
    Windows 7 Home Premium 64bit
       #10

    Code:
    INTERNAL_POWER_ERROR (a0)
    The power policy manager experienced a fatal error.
    Arguments:
    Arg1: 00000009, A fatal error occured while preparing the hibernate file.
    Arg2: c0000001, Status code
    Arg3: 00000001, Mirroring phase
    Arg4: 00000000
    To me that looks like you have either a bad hard drive or possibly corrupted files.

    Run a system file check first
    SFC /SCANNOW Command - System File Checker

    And then run a hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

    Code:
    yk60x86.sys  Tue Dec 09 11:38:48 2008 (493E9F18)
    Update your network drivers - http://extranet.marvell.com/drivers/...o?driverId=175
      My Computer


 
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