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Windows 7: Vaio VGNCS35GN crashes everytime it hibernates.

17 May 2011   #1
SKG

Microsoft Windows 7 Professional 32 bit
 
 
Vaio VGNCS35GN crashes everytime it hibernates.

The laptop came with preinstalled Vista. But i later switched to Win 7 Prof 32 bit. It's a licensed version my institute subscribes to. Everytime i put my computer on sleep/hibernate, the next time i try to resume it cays that Windows shut down unexpectedly. The error report shows a Blue Screen error. The guys at Sony refuse to provide any support as the laptop originally came with Vista.
Please advise.

My System SpecsSystem Spec
17 May 2011   #2

Windows 8.1 Pro x64
 
 

My System SpecsSystem Spec
17 May 2011   #3
SKG

Microsoft Windows 7 Professional 32 bit
 
 

I have uploaded the dump files & perf monitor. Please check and advise.
Thanks.
My System SpecsSystem Spec
.


17 May 2011   #4

Windows 8.1 Pro x64
 
 

You have outdated drivers
Those need to be updated:
Synaptic Touchpad: Drivers | Synaptics

SD card, modem driver Support for VGN-CS35GN : CS Series : VAIO™ Notebook : Sony Asia Pacific (use Vista drivers as Sony does not provide any Windows 7 Certified drivers)

Remove Sony Power Utility/Vaio Power Management if they are installed

Run Driver Verifier, wait for the laptop to crash and upload the new .zip file
Driver Verifier - Enable and Disable
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0, {9, c0000001, 1, 0}

Probably caused by : ntkrpamp.exe ( nt!PopEndMirroring+11f )


INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 00000009, A fatal error occured while preparing the hibernate file.
Arg2: c0000001, Status code
Arg3: 00000001, Mirroring phase
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR:  0xA0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82d6eac6 to 82b22f2c

STACK_TEXT:  
8caa5c34 82d6eac6 000000a0 00000009 c0000001 nt!KeBugCheckEx+0x1e
8caa5ca4 82d6c355 00000001 00000003 8cb1bba0 nt!PopEndMirroring+0x11f
8caa5d1c 82d65df9 8caa5d3c 00000000 8583dd48 nt!MmDuplicateMemory+0x8ac
8caa5d50 82c4cf64 8cb1bba0 efbb381a 00000000 nt!PopTransitionToSleep+0xce
8caa5d90 82af5219 82d65d2b 8cb1bba0 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PopEndMirroring+11f
82d6eac6 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PopEndMirroring+11f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fd753

FAILURE_BUCKET_ID:  0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+11f

BUCKET_ID:  0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+11f

Followup: MachineOwner
---------
My System SpecsSystem Spec
18 May 2011   #5
SKG

Microsoft Windows 7 Professional 32 bit
 
 

As advised, I have:
1. Updated my Synaptic touchpad driver. (Uninstalled the previous driver and installed the new driver from the Synaptic website link given).

2. Updated the SD Card and Modem driver from the Sony website. (Used the Windows Vista Business 32-bit drivers. I am not sure but I believe that was my original OS.)

3. I removed the Vaio Power Mangement Program.

4. I ran the Driver Verifier. After using the settings as advised, I restarted the computer upon being prompted. When my computer was rebooting, a blue screen appeared. After that Windows Startup Recovery ran, which made some automatic repairs. After restarting again the computer resumed normally.

What do I do now?
My System SpecsSystem Spec
18 May 2011   #6

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by SKG View Post
As advised, I have:
1. Updated my Synaptic touchpad driver. (Uninstalled the previous driver and installed the new driver from the Synaptic website link given).

2. Updated the SD Card and Modem driver from the Sony website. (Used the Windows Vista Business 32-bit drivers. I am not sure but I believe that was my original OS.)

3. I removed the Vaio Power Mangement Program.

4. I ran the Driver Verifier. After using the settings as advised, I restarted the computer upon being prompted. When my computer was rebooting, a blue screen appeared. After that Windows Startup Recovery ran, which made some automatic repairs. After restarting again the computer resumed normally.

What do I do now?
Turn verifier off and upload the new .zip file
My System SpecsSystem Spec
18 May 2011   #7
SKG

Microsoft Windows 7 Professional 32 bit
 
 

1. Turned Verifier Off. (A prompt said that "No settings were changed.")

2. Attaching the new file with this post.
My System SpecsSystem Spec
19 May 2011   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
19 May 2011   #9
SKG

Microsoft Windows 7 Professional 32 bit
 
 

I ran command prompt as admin and ran the code:
powercfg /hibernate /size 100

A message was displayed saying
"The hiberfile size has been set to 3081740288 bytes"

The problem however persists.
My System SpecsSystem Spec
19 May 2011   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Code:
INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 00000009, A fatal error occured while preparing the hibernate file.
Arg2: c0000001, Status code
Arg3: 00000001, Mirroring phase
Arg4: 00000000
To me that looks like you have either a bad hard drive or possibly corrupted files.

Run a system file check first
SFC /SCANNOW Command - System File Checker

And then run a hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

Code:
yk60x86.sys  Tue Dec 09 11:38:48 2008 (493E9F18)
Update your network drivers - http://extranet.marvell.com/drivers/...o?driverId=175
My System SpecsSystem Spec
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 Vaio VGNCS35GN crashes everytime it hibernates.





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