Windows 7: BSOD and PC will restart itself

Aoisora · 18 May 2011

Once in a while, the PC will restart itself and sometimes in BSOD with memory dump which I don't understand how to read nor figure out what's wrong.

I've already replaced new RAM as previously found out faulty RAM and also replaced new graphic card as fan of the old one isn't functioning.

I've attached the results of Windows_NT6_BSOD_jcgriff2 and PERFMON.

Thanks for helping and if possible let me know how to find out what has gone wrong.

Thank you so much.

Aoisora · 19 May 2011

Erhmm ... so no one can figure out what're the problems?

Sigh

wish · 19 May 2011

Hello,
One dump file indicates AVG and Realtek NDIS driver that causing the crash.
So I suggest you to uninstall AVG then replace it with MSE.
http://www.microsoft.com/security_essentials/

Update this driver:

Code:

Rtnicxp.sys  Sun Mar 30 21:41:05 2008 → Realtek 10/100/1000 NDIS 5.1 Driver

Did you use any registry cleaning program?
I think it's better not to use that kind of program unless it's urgent need.
Left over / junk registry from unused programs won't harm your Windows, but a little registry mistake/delete/corruption that made by 3rd party program will cause system instability.
See more here → antivirus software

Code:

Event[114]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-General
  Date: 2011-05-18T16:10:50.578
  Event ID: 5
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Bluesky
  Description: 
{Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.

Aoisora · 19 May 2011

Hi Wishu,

Thanks for your help!!! Appreciate much really.

Quote: Originally Posted by wish

Hello,
One dump file indicates AVG and Realtek NDIS driver that causing the crash.
So I suggest you to uninstall AVG then replace it with MSE.
http://www.microsoft.com/security_essentials/

I've replaced AVG with MSE.

Quote:

Update this driver:

Code:

Rtnicxp.sys  Sun Mar 30 21:41:05 2008 → Realtek 10/100/1000 NDIS 5.1 Driver

About to update the driver.

Quote:

Did you use any registry cleaning program?
I think it's better not to use that kind of program unless it's urgent need.
Left over / junk registry from unused programs won't harm your Windows, but a little registry mistake/delete/corruption that made by 3rd party program will cause system instability.

Yes, I'm using CCleaner.

Do u mind I ask how did u find out all the problems listed above? Just curious. Thanks.

wish · 19 May 2011

You're welcome BlueSky

Make sure to do the update and let us know the result.

I find out the problem by analyze and check the files you've uploaded.
If you interested, you can learn more here:
Configuring the "Debugging Tools"

Aoisora · 20 May 2011

Quote: Originally Posted by wish

You're welcome BlueSky

Make sure to do the update and let us know the result.

I find out the problem by analyze and check the files you've uploaded.
If you interested, you can learn more here:
Configuring the "Debugging Tools"

Still testing atm, so far no BSOD nor restart ... hopefully everything has been solved.
Will keep monitoring and keep you up to date.

Thank you very much.

Aoisora · 23 May 2011

Quote: Originally Posted by wish

You're welcome BlueSky

Make sure to do the update and let us know the result.

I find out the problem by analyze and check the files you've uploaded.
If you interested, you can learn more here:
Configuring the "Debugging Tools"

Hi Wisnu,

I've got couple BSOD and restart after ... I then installed a new NIC and disabled the onboard NIC.

I've attached a new zip with new memory dumps and perfmon report.

Just wondering is it time to get a new system as this one been causing too much problem?

wish · 26 May 2011

Hello BlueSky,
Yes it maybe hardware failure.
Try to disable Floopy Disk through Bios then see how things go.

If the problem persist then perform these hardware tests:
- RAM - Test with Memtest86+
- http://www.sevenforums.com/tutorials...t-prime95.html
- HDD Test - SMART Attributes (with HD Sentinel free versions)

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {99, 859a4bf0, 0, 0}

Probably caused by : fdc.sys ( fdc!FdcInternalDeviceControl+19 )

Followup: MachineOwner
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Windows 7: BSOD and PC will restart itself

BSOD and PC will restart itself problems?