HELP! Having a BSOD and sudden restart in my newly laptop!


  1. Posts : 4
    Windows 7 Home Premium x64
       #1

    HELP! Having a BSOD and sudden restart in my newly laptop!


    Hello, I just bought my HP g4-1025tx 3 weeks back and since the initial week after i bought. It keep restart and i personally thought this is something normal but the more frequent it happen, the more weird it is.

    I have no idea of how to solve it. This is what has been shown in the report:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 17417

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050033
    BCP3: 00000000000406F8
    BCP4: FFFFF80002E48EB0
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\052011-24897-01.dmp
    C:\Users\Tham nyap Fu\AppData\Local\Temp\WER-52556-0.sysdata.xml

    Read our privacy statement online:
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    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    I wish someone can help me on this.May I know what are those further detailed information or steps required in order to solve it? your work is greatly appreciated.

    http://cid-21d9c51ea280f5d4.office.l...20-eantham.zip

    Thanks you!
    Last edited by eantham; 20 May 2011 at 03:38. Reason: Full report
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2
      My Computer


  3. Posts : 4
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Thanks yowanvista, Im done and waiting for the helps, thanks~
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    A Zone Alarm software probably Zone Alarm Firewall is the cause, please remove it from your system
    Use the Removal Tool
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050033, 406f8, fffff80002e9feb0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000406f8
    Arg4: fffff80002e9feb0
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002ed6ca9 to fffff80002ed7740
    
    STACK_TEXT:  
    fffff800`00ba4d28 fffff800`02ed6ca9 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 : nt!KeBugCheckEx
    fffff800`00ba4d30 fffff800`02ed5172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff800`00ba4e70 fffff800`02e9feb0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`0bedcb10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiDoubleFaultAbort+b2
    fffff800`02ed5172 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cc791bd
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 4
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Thanks yowanvista, hopefully it won't appear again. Is there any other way to trigger the blue screen or just wait for it to happen again?
      My Computer


  6. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #6

    eantham said:
    Thanks yowanvista, hopefully it won't appear again. Is there any other way to trigger the blue screen or just wait for it to happen again?
    Wait for it to occur again if it does :)
      My Computer


  7. Posts : 4
    Windows 7 Home Premium x64
    Thread Starter
       #7

    Alright, really thanks and appreciate for the helps. Till now it havent appear, hehe
      My Computer


 

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