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#1
BSOD Help Needed
Hello. I've been trying to fix a BSOD problem for the past couple weeks to no avail and have decided to ask for help. I know the basics of getting around on a computer and am good at following instructions. I've attached the required information. Help would be greatly appreciated.
~Stephen
Is Windows 7 . . .
- x86 (32-bit) or x64 ? Windows 7 Pro x64
- the original installed OS on the system? Vista x64
- an OEM or full retail version? Vista came pre-installed, Upgraded to Windows 7
- What is the age of system (hardware)? 4 Years max.
- What is the age of OS installation 1-2.5 years or so.
This is the info from the last crash.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFF88000800630
BCP3: FFFFF88000800630
BCP4: E56C694602150008
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\052211-24663-01.dmp
C:\Users\Stephen\AppData\Local\Temp\WER-77080-0.sysdata.xml
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