Windows 7: BSOD When Surfing the Internet / Screen...Very Annoying Freezes

darkxstorm · 20 May 2011

I got a new custom built computer a month ago, and it's been quite some time since I have been struggling with constant BSODs. I formatted and upgraded from Vista to Windows 7, but still the BSODs persist. The computer seems to BSOD once a while as I'm surfing on Firefox. If that doesn't happen, the screen will freeze up and I get the message "display driver has stopped working and has recovered successfully". All the BSODs have to do with 0x01 memory management. I think it might have something to do with my graphics card. I'll really appreciate some help with this. Thanks for the help.

System specs:
Windows 7 Ultimate x64 Retail
Intel i5 2500k Sandy Bridge
2 x 4GB Ram
Gigabyte Radeon HD 6950
700W power supply

zigzag3143 · 20 May 2011

Quote: Originally Posted by darkxstorm

I got a new custom built computer a month ago, and it's been quite some time since I have been struggling with constant BSODs. I formatted and upgraded from Vista to Windows 7, but still the BSODs persist. The computer seems to BSOD once a while as I'm surfing on Firefox. If that doesn't happen, the screen will freeze up and I get the message "display driver has stopped working and has recovered successfully". All the BSODs have to do with 0x01 memory management. I think it might have something to do with my graphics card. I'll really appreciate some help with this. Thanks for the help.

System specs:
Windows 7 Ultimate x64 Retail
Intel i5 2500k Sandy Bridge
2 x 4GB Ram
Gigabyte Radeon HD 6950
700W power supply

Most of these were cuased by your video driver (or card)

I would re-install using this method and the newest version you can find.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\052011-19578-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02e16000 PsLoadedModuleList = 0xfffff800`0305b650
Debug session time: Fri May 20 23:05:50.429 2011 (GMT-4)
System Uptime: 0 days 4:04:55.272
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
...........
Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+4a0a1 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  System

CURRENT_IRQL:  a

LAST_CONTROL_TRANSFER:  from fffff880048cd0a1 to fffff80002e95d00

STACK_TEXT:  
fffff800`00b9c518 fffff880`048cd0a1 : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9c520 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x4a0a1
fffff800`00b9c528 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`00000000 : 0xa0000001
fffff800`00b9c530 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffa80`00000000 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+4a0a1
fffff880`048cd0a1 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+4a0a1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d7702d1

FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+4a0a1

BUCKET_ID:  X64_0xA0000001_atikmdag+4a0a1

Followup: MachineOwner
---------

darkxstorm · 21 May 2011

Thanks for the reply. I have tried what you have suggested. I use Phyxion to remove the ATI driver and later reinstalled it. I also turned off overclocking. However, the BSOD still occurs as I am surfing the internet; there doesn't seem to be any difference. What could be causing the problem?

Iwanb · 21 May 2011

looking at the first message it uses a vista ati driver in windows 7,
are you sure you have the correct driver for windows 7?

els maybe try to see what another browser can do for you like Opera or firefox to see if this couses same issues perhaps.
Let us know
Regards

darkxstorm · 23 May 2011

It's been a couple days and I'm still receiving BSODs. I discovered that the BSOD might not be limited to only browsers, as I have been getting crashes/freezes while playing games as well. Sometimes my screen will freeze with "display driver has stopped working and has recovered successfully" when I load up MineCraft. Here's another BSOD that I got while playing Street Fighter IV:

zigzag3143 · 23 May 2011

Quote: Originally Posted by darkxstorm

It's been a couple days and I'm still receiving BSODs. I discovered that the BSOD might not be limited to only browsers, as I have been getting crashes/freezes while playing games as well. Sometimes my screen will freeze with "display driver has stopped working and has recovered successfully" when I load up MineCraft. Here's another BSOD that I got while playing Street Fighter IV:

With the limited information in the snip I can tell you that it was provably caused by the directX portion of your video driver. It is also indicative of a video card problem.

Please upload the DMP file so we can run it.

darkxstorm · 23 May 2011

Thanks for the reply. I have uploaded the dump file of the latest BSOD that I had.

zigzag3143 · 23 May 2011

Quote: Originally Posted by darkxstorm

Thanks for the reply. I have uploaded the dump file of the latest BSOD that I had.

As I thought. Your DX video driver or card.

Please re-install using this.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or if the above doesnt work for you. Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\052211-22089-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02e04000 PsLoadedModuleList = 0xfffff800`03049650
Debug session time: Mon May 23 02:56:11.857 2011 (GMT-4)
System Uptime: 0 days 14:05:47.732
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10E, {1f, fffff8a00f4991e0, 0, 20193e}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 000000000000001f, The subtype of the bugcheck:
Arg2: fffff8a00f4991e0
Arg3: 0000000000000000
Arg4: 000000000020193e

Debugging Details:
------------------


BUGCHECK_STR:  0x10e_1f

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800145f22f to fffff80002e83d00

STACK_TEXT:  
fffff880`059d9738 fffff880`0145f22f : 00000000`0000010e 00000000`0000001f fffff8a0`0f4991e0 00000000`00000000 : nt!KeBugCheckEx
fffff880`059d9740 fffff880`04391098 : fffff8a0`0f4991e0 fffff8a0`0f4991e0 00000000`0020193e 00000000`00000000 : watchdog!WdLogEvent5+0x11b
fffff880`059d9790 fffff880`0438e8af : 00000000`00000000 fffffa80`0a70b980 00000000`00000c3a fffffa80`0aac1c88 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0x148
fffff880`059d97d0 fffff880`043a865d : 00000000`00000000 fffff8a0`0ef1b860 fffffa80`00000000 fffffa80`0a60b430 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xe1b
fffff880`059d99a0 fffff880`043a8398 : fffff880`02f69f40 fffff880`043a7d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`059d9b90 fffff880`043a7e96 : 00000000`00000000 fffffa80`0a7fa730 00000000`00000080 fffffa80`086e0410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`059d9bc0 fffff800`0312032e : 00000000`032136fa fffffa80`08cbda10 fffffa80`066edb30 fffffa80`08cbda10 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`059d9c00 fffff800`02e75666 : fffff880`02f65180 fffffa80`08cbda10 fffff880`02f6ffc0 fffff880`01269384 : nt!PspSystemThreadStartup+0x5a
fffff880`059d9c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148
fffff880`04391098 c7442450c5f3ffff mov     dword ptr [rsp+50h],0FFFFF3C5h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

FAILURE_BUCKET_ID:  X64_0x10e_1f_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148

BUCKET_ID:  X64_0x10e_1f_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148

Followup: MachineOwner
---------

Windows 7: BSOD When Surfing the Internet / Screen...Very Annoying Freezes

BSOD When Surfing the Internet / Screen...Very Annoying Freezes problems?