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Windows 7: Blue Screen of Death


23 May 2011   #1

Microsoft Windows 7 64 bit
 
 
Blue Screen of Death

I have had a big problem with BSoDs. It usually happens when I am working in Microsoft Word, which is rather unavoidable. I have had an 0xe, an 0xa and an 0xea come up. I have attached the files you requested. I have only installed one piece of software in the past month, and I have not been using it at any time when the problems have arisen.

Windows 7 . . .
- 64 bit ?
- the original installed OS on the system? Yes
- an OEM or full retail version? Received it free as an update from Microsoft


- What is the age of system (hardware)? Two years
- What is the age of OS installation (have you re-installed the OS?) Two years

Thank you,
Tom


My System SpecsSystem Spec
.

23 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tjw015 View Post
I have had a big problem with BSoDs. It usually happens when I am working in Microsoft Word, which is rather unavoidable. I have had an 0xe, an 0xa and an 0xea come up. I have attached the files you requested. I have only installed one piece of software in the past month, and I have not been using it at any time when the problems have arisen.

Windows 7 . . .
- 64 bit ?
- the original installed OS on the system? Yes
- an OEM or full retail version? Received it free as an update from Microsoft


- What is the age of system (hardware)? Two years
- What is the age of OS installation (have you re-installed the OS?) Two years

Thank you,
Tom
Hi Tom and welcome

Most of these were Related to Thpevm.sys HDD Protection - Shock Sensor Driver from TOSHIBA Corporation. Yours is 3 years old. I would update it to the most current one you can find.

Also there are many old drivers that need updating
Code:
tosrfec.sys    10/23/2006 3:33:06 AM        fffff880`02df6000    fffff880`02e00000    0x0000a000    0x453c7032                        
FwLnk.sys    11/19/2006 10:11:04 AM        fffff880`02ce9000    fffff880`02cf1000    0x00008000    0x456065f8                        
rimspx64.sys    7/26/2007 7:33:52 AM        fffff880`051bb000    fffff880`051d2000    0x00017000    0x46a886a0                        
rixdpx64.sys    7/27/2007 6:45:50 AM        fffff880`04928000    fffff880`0497f000    0x00057000    0x46a9ccde                        
OpenLibSysX64.sys    10/19/2007 1:03:47 AM        fffff880`02671000    fffff880`02678000    0x00007000    0x47183ab3                        
TVALZ_O.SYS    11/8/2007 11:08:41 PM        fffff880`015b7000    fffff880`015bbe80    0x00004e80    0x4733cf39                        
tdcmdpst.sys    12/10/2007 10:29:00 PM        fffff880`049c5000    fffff880`049cf000    0x0000a000    0x475df5ec                        
rimmpx64.sys    2/20/2008 9:24:19 PM        fffff880`051a6000    fffff880`051bb000    0x00015000    0x47bcd2c3                        
UVCFTR_S.SYS    6/26/2008 4:25:22 AM        fffff880`053dd000    fffff880`053e5000    0x00008000    0x48635272                        
IntcHdmi.sys    6/30/2008 8:52:42 AM        fffff880`0539c000    fffff880`053c0000    0x00024000    0x4868d71a                        
SynTP.sys    8/14/2008 10:03:12 PM        fffff880`0497f000    fffff880`049c5000    0x00046000    0x48a4e3e0                        
spldr.sys    5/11/2009 12:56:27 PM        fffff880`015bc000    fffff880`015c4000    0x00008000    0x4a0858bb                        
GEARAspiWDM.sys    5/18/2009 8:17:04 AM        fffff880`049cf000    fffff880`049dc000    0x0000d000    0x4a1151c0                        
amdxata.sys    5/19/2009 1:56:59 PM        fffff880`00c00000    fffff880`00c0b000    0x0000b000    0x4a12f2eb                        
Thpevm.SYS    6/29/2009 4:15:37 AM        fffff880`01600000    fffff880`01601f80    0x00001f80    0x4a487829                        
ATSwpWDF.sys    7/2/2009 3:10:38 PM        fffff880`082f3000    fffff880`083ac000    0x000b9000    0x4a4d062e
Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
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 Blue Screen of Death




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