Windows Explorer (explorer.exe) is constantly crashing


  1. Posts : 1
    Windows 7 Ultimate x64
       #1

    Windows Explorer (explorer.exe) is constantly crashing


    hi,

    after 5 or 6 months of using, explorer.exe started crashing constantly,
    it crashes every 10-15 minutes and freezes the screen, then i restart the process and continue using.
    here is the problem signature :

    Problem Event Name: APPCRASH

    Application Name: Explorer.EXE

    Application Version: 6.1.7600.16768

    Application Timestamp: 4d6878c3

    Fault Module Name: StackHash_b19c

    Fault Module Version: 6.1.7600.16695

    Fault Module Timestamp: 4cc7ab44

    Exception Code: c0000374

    Exception Offset: 000c35e3

    OS Version: 6.1.7600.2.0.0.256.1

    Locale ID: 2057

    Additional Information 1: b19c

    Additional Information 2: b19c7c480fb8593e9c78e3a1cb083c61

    Additional Information 3: d6a2

    Additional Information 4: d6a2dd99d19d540846a6bb2478df8644

    any help will be appretiated.
      My Computer


  2. Posts : 1,088
    Windows 7 Ultimate x64
       #2

    Hello there, welcome to Seven Forums.

    Go command prompt (right click -> run as admin) & type: sfc /scannow

    Itwill find and try to fix any bad system files.
    Also download and install malwarebytes & do a full scan, just to rule out malware.
      My Computer


  3. Posts : 2,523
    -
       #3

    You can also create a memory dump that way, the next time Explorer crashes, a dump will be generated; you can then upload the dump over here, have it checked by a dump techie and pinpoint what is causing the crash (step 5 of the link below - recommended to me by usasma for my own Explorer issue...still have to get round to it, though ;-) ):
    Troubleshooting Explorer.exe Crashing Issues
      My Computer


 

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